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Best for engagment. Analytics at par with industry standards not the best
What do you like best about the product?
ENGAGEMENT. JOURNEYS. JOURNEY AUTOMATION.
If you want to communicate with your customers this is the best. They are the best for push notifications, SMS and in-app campaigns
If you want to communicate with your customers this is the best. They are the best for push notifications, SMS and in-app campaigns
What do you dislike about the product?
Analytics still needs work.
Too much work required to maintain data sanity.
Not enough out of the box templates
Feature flagging still too early
Too much work required to maintain data sanity.
Not enough out of the box templates
Feature flagging still too early
What problems is the product solving and how is that benefiting you?
Engagement. Reaching the right customer at the right time.
Recommendations to others considering the product:
Great tool for user engagement. If you have a pure analytics use case consider other alternatives
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An excellent Platform for Understanding users
What do you like best about the product?
Simplicity of use.
Coverage of all possible ways you might want to study user behaviour.
Very intuitive design
Coverage of all possible ways you might want to study user behaviour.
Very intuitive design
What do you dislike about the product?
No complaints so far. Maybe the load times could be made faster.
What problems is the product solving and how is that benefiting you?
1. Understanding customer behaviour - We figured which feature is being used. Who is using it , who is not. Traits of those who use it. How we can reach them. We've saved cost on feature builds because we were given a heads up that our users arent inclined towards it thanks to funnels and cohorts on CT.
Seamless experience
What do you like best about the product?
As a mobile app use case, we have been able to understand what users are doing specifically after triggering specific action. This has really helped us understand user journey better.
What do you dislike about the product?
Unable to do detailed session analytics. Although they have just launched something on these lines but it doesn't give me session analytics for specific pages
What problems is the product solving and how is that benefiting you?
We have been able to connect with users much more efficiently and understand user traversal journey on app. Specially, analytics module is super helpful which has helped not just PM but non-tech people to carry out analytics and learn about user behaviour on the product.
Its very easy to use and gives a comprehensive reporting of outcome ..
What do you like best about the product?
the track of all output threads and allowing user to slice and dice the reports the way they want to use it
What do you dislike about the product?
The data variation under 3rd party ad dashboard and campaign driven through CT sometimes is more than 15%
What problems is the product solving and how is that benefiting you?
It depends on which leg of the journey we are working on
1. whether it only about driving visits
2. or its about final conversions
The cycle is very well covered and do yo tracking we do realize the results which in turn
1. help benchmark
2. improve with experiments
1. whether it only about driving visits
2. or its about final conversions
The cycle is very well covered and do yo tracking we do realize the results which in turn
1. help benchmark
2. improve with experiments
Ease of use; Learning and understanding new features is very easy.
What do you like best about the product?
Dashboards; UI; Quick Support; Great Team at Stand by for solving issues.
What do you dislike about the product?
The new UI and it's compatibility in mobile.
It doesn't work with mobile. It's all clumpsy.
It doesn't work with mobile. It's all clumpsy.
What problems is the product solving and how is that benefiting you?
Marketing Automations; Incremental Revenue can be exponentially increased with right communication at right time.
We are really happy working or all the services by clevertap
What do you like best about the product?
To get the clear data of every user, I find campaign setting is good( SMS and PUSH)
What do you dislike about the product?
Customer Support | Less Knowledge of game app environment(unity)
What problems is the product solving and how is that benefiting you?
Improving Player Retention, Reactivating Players
Recommendations to others considering the product:
Can have a good customer support, or more knowledge of game app environment
Great Experience. Easy to work with, great product, extremely flexible and eager to help.
What do you like best about the product?
Amazing product for analytics and great people to work with.
What do you dislike about the product?
Nothing I dislike about the company as they have been really helpful.
What problems is the product solving and how is that benefiting you?
Analytics, Helping with better targeting
Truly Clever
What do you like best about the product?
Most Comprehensive Analytics and Engagement platform
What do you dislike about the product?
Integration with SMS and Email service providers could be a lengthy task in some cases.
What problems is the product solving and how is that benefiting you?
Customer Journey and Keeping a close eye on the KPI's.
The ease of getting the insights for a certain requirement and weaving a campaign easily.
What do you like best about the product?
Real time event journy based camping a awesome. We can do lot's of real time event based camping.
What do you dislike about the product?
Should bring new feature and dashboards for orders and revenew for each campings.
What problems is the product solving and how is that benefiting you?
We use Clevertap to study user behavior, trends and understand different cohorts and funnels which help us better the product. We intend to soon use this for cross-platform analytics (web & native android).
Product insights can be complex - obtaining them shouldn't!
What do you like best about the product?
CleverTap provides clear mechanisms to understand what your users are doing, and how to engage with them.
What do you dislike about the product?
Some tools can be a bit convoluted, and can require some adjustment from the product team to maximze. Implementation can also be a technical challenge if your team has no experience with instrumentation on the regular.
What problems is the product solving and how is that benefiting you?
We're better able to understand what our users do when the engage with our app - this in turn normalizes our user journey maps, and keeps the team on the ground when it comes to user engagement. Additionally, we have concrete data on feature usage, which helps us prioritize improvements for our customers.
Recommendations to others considering the product:
Be sure that you're not looking for user behaviors and interactions, as tools like HotJar are better suited for that.
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