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CleverTap has improved a lot over time
What do you like best about the product?
They really hear us like clients. We had a wonderful experience as customers with special needs. The engineers implemented special features based on our feedback and needs. They are always willing to help.
The platform is more powerful and versatile than ever, and has nothing to envy to the competition.
The platform is more powerful and versatile than ever, and has nothing to envy to the competition.
What do you dislike about the product?
The initial integration with Segment.com was little painful, and we have to done several fixes and work with CleverTap in order to get everything working ok.
What problems is the product solving and how is that benefiting you?
We can send personalized messages accross different channels, including inApp Messages, Emails and Push notifications. That help us to maximize the effectiveness of our marketing campaigns.
Recommendations to others considering the product:
Keep improving like you are.
Maybe you consider to redesign - redevelop your UI, because i know you will do great job with your current knowldege of your users. And the Interface hasn't changed since several years ago.
Maybe you consider to redesign - redevelop your UI, because i know you will do great job with your current knowldege of your users. And the Interface hasn't changed since several years ago.
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Great tool to perform a market analysis.
What do you like best about the product?
CleverTap is a very complete tool to perform a complete analysis of user behavior, which allows us to have a more effective understanding of the tastes of the people we want to analyze, thanks to this we can see clearly, who look at the sites of our competitors, and thus offer them, something better or equal, so we have a large retention of people within our business, thanks to the precise data on the actions performed by users on other sites, we can create a set of personalized preferences for each one of them, showing them what they want to see, and so we avoid them from going to our pages, to other places to look for the same thing, or something different from what they offer them.
What do you dislike about the product?
The application can be a bit slow in some kind of work, when different tasks are performed within the application, this can stop for a few seconds, some things are missing to be optimized, I would like the reports to be a little more detailed, to you need a lot of compatibility with other tools and applications, a system of these must be free to complement any marketing tool, not see other tools as your competitors but as your add-ons, since you will always use different similar tools, that one expects to be easily complemented.
What problems is the product solving and how is that benefiting you?
Since we use this tool we can make a better study of the data and the information about the users, since we have this tool that allows us to do a follow-up to each one of them.
Recommendations to others considering the product:
It is a great tool to effectively monitor the behavior of users, but before implementing this system, compatibility should be analyzed with other products.
User Interface
What do you like best about the product?
NoThe UI of clevertap is vary easy to understand and the level of control is good but the complexity is also low.
What do you dislike about the product?
The documentation of the APIs are not good and very slow. There should be a option to track the delivery rate of the Push Notification.
What problems is the product solving and how is that benefiting you?
IUser Engagement
Clevertap is Amazing
What do you like best about the product?
Real-time User Information across Platforms
Ability to drill down across Segments
Insightful Analytics
User Journeys
Ability to drill down across Segments
Insightful Analytics
User Journeys
What do you dislike about the product?
No support for creating mobile based audience in Google & FB
What problems is the product solving and how is that benefiting you?
User Lifecycle Management via all channels like Email, Push & SMS.
Single tool for all our requirements helps in easier management & less spam.
Single tool for all our requirements helps in easier management & less spam.
Recommendations to others considering the product:
Keep bringing new features at faster pace.
Clevertap
What do you like best about the product?
1. It has many options to play around your users.
2. I can check every minute detail about my customers through the dashboard itself which very useful
3. I can send many communications to people along with a lot of features like images, global limits etc.
2. I can check every minute detail about my customers through the dashboard itself which very useful
3. I can send many communications to people along with a lot of features like images, global limits etc.
What do you dislike about the product?
1. Sometimes the dashboard works very slow, if many tabs are opened.
2. There is no option to unsubscribe a customer from your communications, you always need to upload a csv on the system even for a single customer.
2. There is no option to unsubscribe a customer from your communications, you always need to upload a csv on the system even for a single customer.
What problems is the product solving and how is that benefiting you?
1. selecting right customer for right communication.
2. sending diff kinds of communication through a single dashborad
2. sending diff kinds of communication through a single dashborad
Best support!
What do you like best about the product?
Clevertap has by far the best customer support and online resources. I love their newsletter with the best tips and tricks, always very helpful.
What do you dislike about the product?
Some small features aren't clear in the beginning, but support is super helpful to explain how to use what features
What problems is the product solving and how is that benefiting you?
Integrated marketing communications strategy, talking to our users at the right time, with the right messaging
Great tool to push notifications
What do you like best about the product?
The ability to add rich media like images (including gifs) and video including custom sound.
What do you dislike about the product?
Not really anything to dislike, however access to beta features is hard to get
What problems is the product solving and how is that benefiting you?
Push notification issues - solved engagement problems.
Acquisition, engagement and retention toolwe use it
What do you like best about the product?
Features like Journeys, transitions , machine learning abilities , UI, UX
What do you dislike about the product?
Tool is not mature enough to cater to very specific and real time campaigns flawlessly
What problems is the product solving and how is that benefiting you?
Customer acquisition, engagement and retention.
1. Retention when they are most likely to churn
2. Instantaneous communication based on certain action or inaction and drop off
1. Retention when they are most likely to churn
2. Instantaneous communication based on certain action or inaction and drop off
One stop solution to app analytics and engagement
What do you like best about the product?
The ease of event tracking and user funnels. Gives me a clear cut picture of my user journey. Very important for the product team because of the insights you can get from Coevertap
What do you dislike about the product?
Would be wonderful if you guys can provide install attribution as well so that we do not to depend on their party for that
What problems is the product solving and how is that benefiting you?
Basically understanding what content our users like the most. We have been able to deliver custom notifications to customers basis their reading history
Powerpacked tool with a great Customer Support
What do you like best about the product?
Their analytics, journeys, flows, RFM - super set of features that allow you to customize your marketing messages
What do you dislike about the product?
No cons as such but if I had to pick on something then the look and feel of the product could be better.
What problems is the product solving and how is that benefiting you?
We have solved most of our growth-related data requests as well as creating marketing campaigns based on auto generated segments.
Recommendations to others considering the product:
The Customer Success team is brilliant - make sure you get all the tips on how to use each feature and different use cases which they have previously encountered. Very good team with great insights
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