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Best support!
What do you like best about the product?
Clevertap has by far the best customer support and online resources. I love their newsletter with the best tips and tricks, always very helpful.
What do you dislike about the product?
Some small features aren't clear in the beginning, but support is super helpful to explain how to use what features
What problems is the product solving and how is that benefiting you?
Integrated marketing communications strategy, talking to our users at the right time, with the right messaging
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Great tool to push notifications
What do you like best about the product?
The ability to add rich media like images (including gifs) and video including custom sound.
What do you dislike about the product?
Not really anything to dislike, however access to beta features is hard to get
What problems is the product solving and how is that benefiting you?
Push notification issues - solved engagement problems.
Acquisition, engagement and retention toolwe use it
What do you like best about the product?
Features like Journeys, transitions , machine learning abilities , UI, UX
What do you dislike about the product?
Tool is not mature enough to cater to very specific and real time campaigns flawlessly
What problems is the product solving and how is that benefiting you?
Customer acquisition, engagement and retention.
1. Retention when they are most likely to churn
2. Instantaneous communication based on certain action or inaction and drop off
1. Retention when they are most likely to churn
2. Instantaneous communication based on certain action or inaction and drop off
One stop solution to app analytics and engagement
What do you like best about the product?
The ease of event tracking and user funnels. Gives me a clear cut picture of my user journey. Very important for the product team because of the insights you can get from Coevertap
What do you dislike about the product?
Would be wonderful if you guys can provide install attribution as well so that we do not to depend on their party for that
What problems is the product solving and how is that benefiting you?
Basically understanding what content our users like the most. We have been able to deliver custom notifications to customers basis their reading history
Powerpacked tool with a great Customer Support
What do you like best about the product?
Their analytics, journeys, flows, RFM - super set of features that allow you to customize your marketing messages
What do you dislike about the product?
No cons as such but if I had to pick on something then the look and feel of the product could be better.
What problems is the product solving and how is that benefiting you?
We have solved most of our growth-related data requests as well as creating marketing campaigns based on auto generated segments.
Recommendations to others considering the product:
The Customer Success team is brilliant - make sure you get all the tips on how to use each feature and different use cases which they have previously encountered. Very good team with great insights
Good Experience
What do you like best about the product?
I like the speed, robustness, ease of use, quality and TAT of the product.
What do you dislike about the product?
CSV file upload is a task. (moengage has a better/easier way of doing it)
What problems is the product solving and how is that benefiting you?
Activation/onboarding of new users, retention and engagement on our product.
Recommendations to others considering the product:
I highly recommend Clevertap to others for marketing analytics and mobile app optimization.
The product is very good with unique and extensive tools to measure almost any line of business
What do you like best about the product?
Analytical tools, Data science engine, find people
What do you dislike about the product?
The support system over email and sometimes the speed of the tool is slow.
What problems is the product solving and how is that benefiting you?
Personalized medicines is the strength of Jiva, through CleverTap we are able to scale personalized user journeys that is sending them timely reminders, upselling, etc.
Clevertap is a great platform for marketers!
What do you like best about the product?
Clevertap is a great way to connect with your users. Mainly because it let the business reach them out in a non - intrusive way.
What do you dislike about the product?
Sometimes they have technical errors such as the information does not appear on time, but it requires to log out and then back in to see the results of certain campaigns.
What problems is the product solving and how is that benefiting you?
Reaching out our users in a creative and immediately way.
Clevertap has helped us increase the retention rates by 200%
What do you like best about the product?
- Easy yet elaborative dashboard, our marketers and product managers both find Clevertap easy to use.
- Helps us manage acquisition, analysis and engagement at one place, which is extremely productive for our team.
- Helps us manage acquisition, analysis and engagement at one place, which is extremely productive for our team.
What do you dislike about the product?
- Can't use time-spent as a native metric.
- Some native events like app installs, app launches often don't match with other sources.
- Some native events like app installs, app launches often don't match with other sources.
What problems is the product solving and how is that benefiting you?
We wanted to build a data-centric culture across the team, and the easy to use analytics gives us the ability to achieve this.
Engagement and analytics are in a single platform which helps the team take actions based on insights without moving out of the system.
Engagement and analytics are in a single platform which helps the team take actions based on insights without moving out of the system.
Recommendations to others considering the product:
Use this if you need to manage the acquisition, analytics, and engagement from one place.
A really good tool for Marketing.
What do you like best about the product?
I liked how complete the platform is. Clevertap helps you analyze what happens on your website and in the app, you can find insights and make better decisions. Also on the same platform you can create automatic campaigns according to each segment. Automatic campaigns really help the work of the marketing area. The team can focus more on creating strategies.
What do you dislike about the product?
It has small errors sometimes, however, the support team solves any problem very quickly. I appreciate how quickly they answered my questions. They have excellent customer service.
What problems is the product solving and how is that benefiting you?
We had several platforms that help us analyze what happened on the web and the app and send marketing campaigns. With Clevertap we could have everything in one platform. In addition to following all the way of the consumer through the different devices.
Recommendations to others considering the product:
I really recommend Clevertap. It is a tool that has everything. It is the dream of any marketer
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