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CleverTap All-In-One Customer Engagement Platform

CleverTap | 1

Reviews from AWS Marketplace

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External reviews

539 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Monit M.

CleverTap offers a wide range of features

  • March 16, 2019
  • Review provided by G2

What do you like best about the product?
CleverTap has a unique Today’s dashboard which appears right after logging in. There’s also an option to create custom dashboards which you can create to track specific metrics that interest you or your team.
CleverTap is easy to use and enables you to group users using advanced segmentation techniques.
CleverTap also provides predefined Clever Campaigns which you can use. The campaign reporting lets you look at most important metrics.
It is ideal for pushing notifications, e-mail, app inbox etc
What do you dislike about the product?
Some parts of UI/UX are difficult to figure out.
What problems is the product solving and how is that benefiting you?
Mobile App Analytics
Recommendations to others considering the product:
With excellent features provided by this tool, one can easily A/B test, therefore it is a recommended tool to try out.

    Bhuvanesh V.

Good experience

  • March 15, 2019
  • Review verified by G2

What do you like best about the product?
It help us analyze mobile insights fast so its easier for us to plan and run the campaign smoothly within time period.
What do you dislike about the product?
Need clarity on app installs through utm parameters
What problems is the product solving and how is that benefiting you?
We are solving user journey process , segmentation with the help of Clever Tap.

    Online Media

Mobile marketing that builds customer lifetime value

  • March 14, 2019
  • Review verified by G2

What do you like best about the product?
Liked the interface of the platform. Very easy to use and convenient for a new user to use. Everything is very much self explanatory.You are able to reach the customers at the right time and on their preferred channels
What do you dislike about the product?
Sometimes it lags while sending the notification. Mostly when going out to a larger base
What problems is the product solving and how is that benefiting you?
Automate Campaign Content to Accelerate Product Discovery and Increase Up sells
Recommendations to others considering the product:
Focus on personalization and Segmented offering

    Media Production

Awesome

  • March 14, 2019
  • Review verified by G2

What do you like best about the product?
Delivery of the notifications and how quick they are.
What do you dislike about the product?
Scheduling multiple campaigns at one go, slows down it a bit
What problems is the product solving and how is that benefiting you?
Notifications. Effective to reach a large section without hassle
Recommendations to others considering the product:
Switch to it. It's effective.

    Harpreet M.

Helps tracks user behavior on app to find gaps

  • March 14, 2019
  • Review provided by G2

What do you like best about the product?
Love how you can track and reach out to users in real-time. Also the fact that they show which is the most optimal engagement channel for reaching out and show the best time to send.
Some of their top features according to me are - uninstall tracking, cohort analysis and flows.
What do you dislike about the product?
Nothing so far. I feel they have a regular cadence of product updates in terms of new features and enhancements.
What problems is the product solving and how is that benefiting you?
After implementing CleverTap, we have seen that our sign ups have increased and uninstalls have dropped.
Recommendations to others considering the product:
I would highly recommend this product to both startups and enterprises as it helps you look at user level data.

    Rishma K.

Good

  • March 14, 2019
  • Review verified by G2

What do you like best about the product?
User-friendly and easy to navigate interface.
What do you dislike about the product?
Slow speed as well as time taken to get reports from CleverTap.
What problems is the product solving and how is that benefiting you?
Ease in sending notifications and minute audience segmentation.

    Ashfaqul H.

For app marketing and analytics I believe is the most UI & UX Friendly Tool.

  • March 14, 2019
  • Review verified by G2

What do you like best about the product?
Multiple Features:
1. User Segmentation.
2. Attribution.
3. RFM
4. Journey's
What do you dislike about the product?
1. No Excel Uploading Option.
2. Event Flow.
What problems is the product solving and how is that benefiting you?
In-App Intended
Events Flow
Attribution
Recommendations to others considering the product:
For App, Marketing Clevertap is the most reliable tool and User friendly tool

    Investment Management

Great Tool, Amazing Customer Service

  • March 12, 2019
  • Review provided by G2

What do you like best about the product?
Interface is easy to use and is amazingly fast. It takes less than a few seconds to query millions of data points. Intent based segmentation is one of the most used feature by my team after funnels.

It is also easy to integrate with.
What do you dislike about the product?
Should do more training videos for end-users
What problems is the product solving and how is that benefiting you?
Easy to read data and take decisions in real time without help from data scientists
Recommendations to others considering the product:
I would highly recommend using their intent based segments and the new beta feature recommendations.

    Sudip C.

Relevance is the key!

  • March 07, 2019
  • Review verified by G2

What do you like best about the product?
Ability to process data real time makes life easy for a big data marketer craft real time value oriented messages / notifications to users, thereby gaining their trust and improving engagement
What do you dislike about the product?
Mobile responsiveness screens can get better.
What problems is the product solving and how is that benefiting you?
User Engagement primarily & improving product using flow analysis & understanding what customers like in your app/product becomes easy.

    Ruchit P.

Making the Marketing team independent

  • March 02, 2019
  • Review verified by G2

What do you like best about the product?
Omni Channel Communication, Able to manage the different communication channels at one place, helping us to engage users in a more sophisticated way. The user segmentation is very good, we can segment users based on the activities they did on our platform. That helps us to promote the content to relevant users and do better matchmaking leading to higher engagement rates.
What do you dislike about the product?
No safari and Firefox push notification support at the moment. So, loosing out a lot of users. But it's in their roadmap, looking forward to seeing it soon.
What problems is the product solving and how is that benefiting you?
Segmenting the users based on the content they are exploring on our platform.
Omnichannel communication. All communication endpoint in one place makes life easier.
Our marketing team became independent, they no longer need the tech team to do data mining to find a segment of users and they don't need anyone to design emails/HTML for them.
Recommendations to others considering the product:
If you have not ever used any product similar to this. You should definitely try or at least see a demo. The tools gives hundreds of ways/combinations to engage your existing customers or visitors. So, the only constraint that will remain is your team's imagination to use it.

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