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External reviews

539 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Harsh V.

A good product

  • February 28, 2019
  • Review verified by G2

What do you like best about the product?
Ability to engage users through various communication channels
What do you dislike about the product?
Disability to segment users via uploading email ids
What problems is the product solving and how is that benefiting you?
Convert users into customers.
Recommendations to others considering the product:
A good product but needs a lot of improvement.


    Jason C.

Pleasant and Straightforward Tool

  • February 23, 2019
  • Review verified by G2

What do you like best about the product?
Simple and easy to understand user interface makes usage a smooth and hassle-free process. Thorough tagging and tracking systems provide good insight into campaigns and results. Plus excellent customer support is a huge bonus!
What do you dislike about the product?
Campaign management, particularly when reviewing past campaigns can get messy and could use a tidier sorting system that makes referring back easier.
What problems is the product solving and how is that benefiting you?
Engaging customers is made easier with CleverTap, with their journeys and easy campaign setups, reaching the customer base has been made easier!
Recommendations to others considering the product:
Simple and easy to use interface


    Manish V. D.

Comprehensive Data Science & Actionable Customer Mktg Suite

  • January 21, 2019
  • Review verified by G2

What do you like best about the product?
Amalgamation of Data science and the ability to extract data faster. Real Time updation of metrics and campaign automation capabilities are the best in the industry. Innovation of newer mediums to reach out to the customers is brilliant. Ability to be agile and efficient are the best factors in the team's DNA
What do you dislike about the product?
Web MAUs need to be derived and hence you need to resort to another channel to compute the same. At times, the team is not accessible on calls but always does provide a solution across all boards in a jiffy
What problems is the product solving and how is that benefiting you?
Reading and comprehending data - easy actionable insights via touchpoints across mobile & web. Easily configurable 3rd party touchpoints. Comprehensive remarketing capabilities is the best benefit
Recommendations to others considering the product:
Real Time Fastest Data processing, New feature implementation, ease of Use & Data that can be actioned upon - should consider CleverTap


    Online Media

Excellent interface and robust analytics

  • January 21, 2019
  • Review provided by G2

What do you like best about the product?
CleverTap has an excellent user interface which is easy to understand for almost everyone. Over and above it has advanced features which make the life of marketeers easy and reduce the dependency on analytics.
What do you dislike about the product?
It becomes slightly slow while handling very high traffic
What problems is the product solving and how is that benefiting you?
We use it for engaging with audience to make users aware of new content, high intensity live events and sustaining engagement. The major benefit is it is a very nimble platform which let's marketeers segment their user base reducing dependency on analysts. There are multiple use cases to be able to
Recommendations to others considering the product:
Explore more features on the dashboard


    Abhijith V.

Excellent mobile marketing platform

  • January 16, 2019
  • Review provided by G2

What do you like best about the product?
The CleverTap platform lets you do app analytics at incredible speeds, provides ready answers, and engage with your users via push notifications, in-app messages, emails or web notifications. It helps you figure what are users doing in your app and website
What do you dislike about the product?
Evening is awesome, I can't say any drawbacks
What problems is the product solving and how is that benefiting you?
There are many customers stop using our app and the new customers who is start using our app also was very less. That time we connected clevertap and they given solutions and we tried it. We got the results within few days. Many of our old customers are came back and we got a huge number of new users


    Entertainment

A very promising product which is designed for scale

  • January 12, 2019
  • Review verified by G2

What do you like best about the product?
I used this product for my own personal webapp and mobile app. My DAU and MAU have been on the rise and I was essentially impressed with the functionality of "FLOWS"
To be able to see the breaking points in the user experience and create a plusher experience was my top requirement.
To top it all, I created multiple user journeys and now am mapping just the user behavior.
Additionally, Funnels, Pivots and the newly launched Intent based segmentation are also something that people like me who are looking to generate revenue would highly use before our campaigns.
What do you dislike about the product?
It is a little hard to choose for I dislike. Dislike is too strong a word but I guess, they can train people in companies to use the product. I mentioned that once and ever since they have started this "CleverTap Confluence" where they come to cities in person and do a full length product walkthrough, business cases pitch.
What problems is the product solving and how is that benefiting you?
As my business s very new and recent
- User Engagement is a key aspect
- It is followed by User retention
- Marketing Automation

The Journeys have definitely helped in saving a lot of my time. For engagement I have a great variety of channels to sue from but I only use Web Push and Mobile Push as of now. For retention I am mostly relying on their Analytics stack which is proving to be very beneficial as they create insights out of user data and most of the time these insights could surpass the human eye.


    Financial Services

Very insightful app analytics and user engagement platform

  • January 08, 2019
  • Review verified by G2

What do you like best about the product?
Custom dashboard is one of the very useful feature where multiple users of the platform can create their own dashboard based on their KPIs and monitor the important metrics of the app.
What do you dislike about the product?
Although the product has all the necessary feature, something that needs attention and improvement is the user navigation flow section.
What problems is the product solving and how is that benefiting you?
App and cross platform analytics, ability to create user segments based on past and live behavior.


    Aditya B.

Lot of smart features up its sleeve

  • January 02, 2019
  • Review provided by G2

What do you like best about the product?
CleverTap delivers what it promises. They do the things that they do best internally and partner with the best companies out there for the rest providing the end user a fantastic mobile marketing & retention solution. The best part about using CleverTap is the post-purchase customer success team is always there to help you out. They've pointed me in the correct direction countless # of times.

The product team keeps rolling out new features & improvements every month so I'm confident that the product will keep improving. Few of the recent most features like intent based segmentation are really helpful.
What do you dislike about the product?
The Product's visual design could be improved a little
What problems is the product solving and how is that benefiting you?
I'm engaging my users thereby helping my business improve its retention efforts (More than 30% improvements)
Recommendations to others considering the product:
CleverTap's integrations with other softwares are super helpful


    Hospital & Health Care

Easy to use, worth the money

  • April 21, 2018
  • Review provided by G2

What do you like best about the product?
Life saver for company work! It helped in a variety of contexts and situations. Recommend specifically for those that need mobile app statistics and assistance. It’s helpful in collecting data and personalizing push notifications.
What do you dislike about the product?
Although initially it could appear costly to some companies, if you use mobile apps, it does pay for itself after several uses.
What problems is the product solving and how is that benefiting you?
It helps our Mobil app presence and personalize our push notification system. Plus, it’s easy to help with anlyzing mobile app data.
Recommendations to others considering the product:
It’s a good product if your company used an app!


    Chynna S.

Simple sales platform

  • April 21, 2018
  • Review provided by G2

What do you like best about the product?
It is easy to use as well as optimized for fhe acquisition of sales profitibility when dealing with large corporations
What do you dislike about the product?
Its a little limited for a sales tool that has been usedul dor my company
What problems is the product solving and how is that benefiting you?
Getting the maximum amount of sales growth for clientele