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Review for CleverTap
What do you like best about the product?
Great features for the analytics and engagement. They have a very good customer service team, which is always attentive to the needs of the customers as well. It's very easy to set up. The best feature in my opinion is that is the ease with which I can look into the user timeline of app events to identify problems.
What do you dislike about the product?
The layout and some of the dashboard features are not very well defined. I also feel that it is a little too expensive for the features provided.
What problems is the product solving and how is that benefiting you?
I have used this for user tracking, managing projects and teamwork. It si very helpful for intuitive work and helps me keep track of my student's class activities.
Recommendations to others considering the product:
I would recommend checking this out and incorporating this with the other staff and larger team members.
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Clevertap user
What do you like best about the product?
Good analytics. Can make decisio s quickly.
What do you dislike about the product?
We still have to pull raw data into an excel and do some of our calculations.
What problems is the product solving and how is that benefiting you?
Trying to understand user behaviour with our s/w
Great experience
What do you like best about the product?
I have recently started using CleverTap and have found the product to be extremely useful for startups. They have both engagement and analytics unified in one place and that saves a lot of time.
The recent release of pivots and flows have given us so many actionable insights on our app uninstalls and user retention.
Their support function also is swift.
Kudos!
The recent release of pivots and flows have given us so many actionable insights on our app uninstalls and user retention.
Their support function also is swift.
Kudos!
What do you dislike about the product?
There is nothing as such I dislike about this
What problems is the product solving and how is that benefiting you?
We could upsell
Best mix of analytics & marketing
What do you like best about the product?
- Ability to create live segments with large traffic volumes
- Product/support team that takes feedback positively
- Analytics and engagement in a single package is wonderful
- Product/support team that takes feedback positively
- Analytics and engagement in a single package is wonderful
What do you dislike about the product?
More focus on app analytics than for websites.
What problems is the product solving and how is that benefiting you?
We have been using CleverTap for over 4 years now for Pricebaba.com and now in our new product, SahiGST as well. The results have been amazing. Analytics and engagement in a single package is wonderful. It's quite easy to segment users based on what they have done on the website and that too real time. Their funnels are the best I've seen - it is possible to set it up within a few seconds. Also, their new Flows feature has helped us understand where exactly the user dropped off and what actions were performed right before that. We have used web pop ups and emails extensively.
They have a fantastic customer success team that has been very responsive to all our calls and emails.
They have a fantastic customer success team that has been very responsive to all our calls and emails.
Overall good system for analytics and push notifications
What do you like best about the product?
I like the data clevertap gives me on the users and the ease of sorting the user base and filtering actions
What do you dislike about the product?
I dislike how it is sometimes difficult to know what numbers mean in CleverTap and what is being measured. There should be more explanation.
What problems is the product solving and how is that benefiting you?
Knowing how users are acting on the app as well as engaging with target users through push notifications
Recommendations to others considering the product:
make sure to be clear when setting up integration to know what you are measuring
Complete and accessible tracking & analytics solution. Fantastic customer support.
What do you like best about the product?
Overall the product is well designed, easy to understand and works well.
The technical documentation is thorough.
The pricing is reasonable. The initial free package is generous and allows to do much before paying the first dime.
Customer support is fantastic. I've been sending tons of questions to their technical expert, Sumitra, during our integration phase and she never failed to respond within a the hour (couple of hours max), or jump on a call to further assist.
The technical documentation is thorough.
The pricing is reasonable. The initial free package is generous and allows to do much before paying the first dime.
Customer support is fantastic. I've been sending tons of questions to their technical expert, Sumitra, during our integration phase and she never failed to respond within a the hour (couple of hours max), or jump on a call to further assist.
What do you dislike about the product?
Although apps can do much within the free package, some fairly basic features do require payment, such as being able to get the list of users who performed a specific action. Not having access to such features within the free package has made testing and reporting more difficult.
What problems is the product solving and how is that benefiting you?
CleverTap is the solution we get detailed analytics of our app usage.
Power Infra and Realtime Engagement
What do you like best about the product?
I have been using CleverTap for over three years now.
We had tried multiple providers to send push notifications through our app, but none of them could handle the traffic and load of our user-base, especially during important sports matches or TV show releases. CleverTap, having a powerful infrastructure, could easily handle our load and could send realtime notifications to all our users. We could thus schedule and send massive campaigns in just a few seconds without worrying about deliverability.
CleverTap is backed by a great customer success team, who eased the migration process and also helped us automate a plethora of our marketing use-cases.
We had tried multiple providers to send push notifications through our app, but none of them could handle the traffic and load of our user-base, especially during important sports matches or TV show releases. CleverTap, having a powerful infrastructure, could easily handle our load and could send realtime notifications to all our users. We could thus schedule and send massive campaigns in just a few seconds without worrying about deliverability.
CleverTap is backed by a great customer success team, who eased the migration process and also helped us automate a plethora of our marketing use-cases.
What do you dislike about the product?
Well, with the scale they have managed to create, they need more manpower! Irony is, they have managed creating an impact with very few talented resources.
What problems is the product solving and how is that benefiting you?
Automating the notification engine!
Recommendations to others considering the product:
Integrate CleverTapSee the change realtime :)
Best Product Analytics Software in the market
What do you like best about the product?
Clevertap has the best app analytics features in the market. It allows you to engage in cohort analysis and segment users by their activities in the most seamless way possible. I love the fact that you can incorporate server based messaging as well, which a lot of other tools in the market don't allow. Highly recommend Clevertap to everybody looking for any actionable data about their product!
What do you dislike about the product?
There is nothing that I dislike about the product. The product features & quality is exceptional.
What problems is the product solving and how is that benefiting you?
It's really helped me identify my bottlenecks in the onboarding process + comprehend different user pathways. The data on clevertap was helpful for me to improve our UX to reduce as much friction as possible in the app and increase our retention and therefore, sales!
Intuitive & Easy
What do you like best about the product?
I use CleverTap for so many different parts of our customer life cycle. Their team is easy to work with and their dashboard even easier.
What do you dislike about the product?
Nothing! I've never heard 'no' from their team.
What problems is the product solving and how is that benefiting you?
Engagement, customer life cycle, data tracking.
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