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Achieve great things with great features
What do you like best about the product?
Amazing options to customise communications and improve user experience
What do you dislike about the product?
The data representation seems inadequate and not great for visualisations etc. Not meant to be accurate
What problems is the product solving and how is that benefiting you?
Clevertap has achieved greatly in template editing and customisations which allows users to be more creative and precise in their campaigns.
Most User-Friendly Marketing Automation Tool
What do you like best about the product?
1. Easy-to-learn user-friendly platform.
2. Distinct features - A/B Testing, Intellinode, In-App Messaging, Native Display
3. Native Integrations for Email, SMS, and WhatsApp - have made integrations very smooth & every channel is under one place only.
4. Customer Journeys - Easy to create Customer Journeys with IntelliNode feature for A/B Testing
5. Analytics - Cohort & Trend Creation helps in studying customer behaviour & targeting them on their preferred days, and timings using their preferred marketing channels.
2. Distinct features - A/B Testing, Intellinode, In-App Messaging, Native Display
3. Native Integrations for Email, SMS, and WhatsApp - have made integrations very smooth & every channel is under one place only.
4. Customer Journeys - Easy to create Customer Journeys with IntelliNode feature for A/B Testing
5. Analytics - Cohort & Trend Creation helps in studying customer behaviour & targeting them on their preferred days, and timings using their preferred marketing channels.
What do you dislike about the product?
The delay in building the Link Shortener Capability for SMS Campaigns per the new TRAI guidelines dt. 1st Oct'24.
What problems is the product solving and how is that benefiting you?
Analytics has been sorted since execution, DLRs & Analysis can be done on a single platform only.
Powerful Engagement and Analytics Platform with great ease of use
What do you like best about the product?
CleverTap's best and foremost differentiating factor is their unbeatable customer support team and the technical support team. We currently use Clevertap for it's various features but primarily for enagagement with push notifications and analytics for digging deeper and understanding our users. We almost use it daily for an everyday snapshot of data related to our app's performances as well as user engagement.
What do you dislike about the product?
For new users, it might take a while to get the hang of it, like any other new skill. Another thing that could be better is the data visualisation aspects as well as creating a dashboard view across multiple boards. We currently have different brands with each brand designed in a different project, a bird's eye view of all such projects is not possible.
What problems is the product solving and how is that benefiting you?
Clevertap allows us to view all of our data at a glance using their system generated dashboards. With the events and metrics that we pass, we have also created certain custom dashboards that are consummable on the business front.
We have extensively deployed automated nurturing campaigns for new users using the journeys feature. Regular push notifications can also be scheduled using clevertap, we could therefore schedule it for longer periods.
We have extensively deployed automated nurturing campaigns for new users using the journeys feature. Regular push notifications can also be scheduled using clevertap, we could therefore schedule it for longer periods.
An Essential Tool for Customer Engagement and Retention
What do you like best about the product?
Clevertape provides me detailed insights of Customer behavior that helps me further more to Build new UX s
What do you dislike about the product?
I feel sometimes some difficulties using the segmentation part (interface looks not clear)
What problems is the product solving and how is that benefiting you?
Clevertape helps me to understand my customers behaviour .This is helping to personnalized my Actions next
7+ years of experience with Clevertap and counting more
What do you like best about the product?
One thing I always appreciate is support- their proactiveness and willngness of helping businesses to solve their use cases. Have seen the consistency of support is not limit to the scale of company. Have been part of companies where I have seen company going from 0 to 1 to 100 their dedication and responsiveness have helped us leveraging the Clevertap's full potential.
What do you dislike about the product?
I would rather write as recommendation or must have feature/requirement-
They can ehance the user experience by giving pro active alerts in the campaigns and events if stop working once it is configured. For instance, if there's a problem with events not coming through or a campaign stops delivering as expected, a pop-up alert could notify the team immediately. This would help address any issues in real-time, preventing delays in campaign performance or missed opportunities in customer engagement. Having these alerts integrated directly into the dashboard would make monitoring and quick action much easier for the entire team.
They can ehance the user experience by giving pro active alerts in the campaigns and events if stop working once it is configured. For instance, if there's a problem with events not coming through or a campaign stops delivering as expected, a pop-up alert could notify the team immediately. This would help address any issues in real-time, preventing delays in campaign performance or missed opportunities in customer engagement. Having these alerts integrated directly into the dashboard would make monitoring and quick action much easier for the entire team.
What problems is the product solving and how is that benefiting you?
Clevertap helps us solve key challenges around user engagement, retention, and personalized communication. It allows us to create highly targeted segments and send personalized messages based on user behavior, increasing our campaign effectiveness. This has significantly boosted our conversion rates and overall customer experience. Mutltichannel approach is something that Clevertap solves really well.
Best engine for growth
What do you like best about the product?
Easy UI , analytics is top notch , easy to implement in all platforms, and have the best support
What do you dislike about the product?
nothing to complain in term of usage as a tool
What problems is the product solving and how is that benefiting you?
Clevertap is help us to solve our app analytics to gain insights that help us improve our product and automate all our campaigns and user journeys
Acomplished all they promissed
What do you like best about the product?
how the tool is developed and the customer experience they provide
What do you dislike about the product?
Not much to say about this honestly.....
What problems is the product solving and how is that benefiting you?
To define the real LTV of the different user adquisition campaings
Clevertap is the best tool to engage with users based on behaviour and provides real time insights
What do you like best about the product?
CleverTap provides the ability to segment users based on their interests and behavior, allowing for more relevant and precise targeting. Additionally, it supports personalized messaging through various methods such as linked content, and catalog. These features help create more relevant and impactful communication with users and help us to drive better engagement and conversions.
What do you dislike about the product?
There’s nothing that I dislike about CleverTap, I've identified two areas for improvement
- The lack of WhatsApp support in the bulletin feature, limits our ability to fully leverage the channel that drives better CTR and click-to-conversion for our brand CARS24.
- The absence of a carousel feature, which would help us to engage users with more cards and show more products.
- The lack of WhatsApp support in the bulletin feature, limits our ability to fully leverage the channel that drives better CTR and click-to-conversion for our brand CARS24.
- The absence of a carousel feature, which would help us to engage users with more cards and show more products.
What problems is the product solving and how is that benefiting you?
Clevertap helps us to nudge users with the relevant communication at the relevant times. Clevertap introduced us to the feature called Bulletin which helps us to send car back in stock and price drop campaigns not only to the last viewed car of the user but to any car they have shown interest in. Bulletin as a feature also helped us with good percentage of CTR from those campaigns and conversions as well. CTR%: ~21% and 25 car delivery using bulletin.
Best Engagement Tool to grow App Business
What do you like best about the product?
UI, Ease of Execution during setting up of campaigns of any channel like whatsapp, email, sms..etc and Customer Support. Also, we can seamlessly integrate with 3rd party if required
What do you dislike about the product?
Analytics section is something I believe can be imporved
What problems is the product solving and how is that benefiting you?
User Engagement, hyper-personalization and Segmentation is something which is been used by us
Best Choice for User Engagement
What do you like best about the product?
I like this tool very much because this tool help me in user retention and reactivation and also for acquistion.this tool has best marketing feature which helps in acheiving my targets.
What do you dislike about the product?
1> Dashboard always hangs when used with 2 or more filters
2> limited whatsapp marketing feature
3> Very Costly Interface
2> limited whatsapp marketing feature
3> Very Costly Interface
What problems is the product solving and how is that benefiting you?
: Better Decision making
: Increased Coversion Rates
: Increased Customer Retention
: Increased Coversion Rates
: Increased Customer Retention
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