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Great solution for Marketers
What do you like best about the product?
Clevertap is very easy to use for Marketers, only needed some initial setup which will be assisted by Clevertap team also.
We really like the Journey feature, where we can setup a predefined, targeted, and automated series of marketing campaigns using various channels such as Push Notifications, Email, and In-App Banner.
Some features such as RFM Segmentation can really help in giving engagement in a quick way to our most valuable users or the dormant potential users to be reactivated again.
The Customer Support is also superb, we have a bi-weekly session to check if we experience any difficulties or if Clevertap have any ideas on how to improve the campaigns. Every Quarter, Clevertap team would also give Quarterly review to improve the business.
We really like the Journey feature, where we can setup a predefined, targeted, and automated series of marketing campaigns using various channels such as Push Notifications, Email, and In-App Banner.
Some features such as RFM Segmentation can really help in giving engagement in a quick way to our most valuable users or the dormant potential users to be reactivated again.
The Customer Support is also superb, we have a bi-weekly session to check if we experience any difficulties or if Clevertap have any ideas on how to improve the campaigns. Every Quarter, Clevertap team would also give Quarterly review to improve the business.
What do you dislike about the product?
I have seen other similar solution have a Nudges/Spotlight feature that can highlight specific area of the app to the user, but I think Clevertap currently does not have it (at least with my current knowledge).
The ability to highlight a specific section of the app (for example if we have new features in the app), would also be great.
The ability to highlight a specific section of the app (for example if we have new features in the app), would also be great.
What problems is the product solving and how is that benefiting you?
It gives us the ability to give targeted and automated engagement to our users, and it really helps us to increase the acquisition conversion rate and also to increase our retention rate. As it is very easy to use and can be done quickly, it can save a lot of time for us.
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Great platform for customer engagement!
What do you like best about the product?
A great range of features for engagement and analytics point of view like
1. In-app
2. Custom app notification
3. Pivot
4. Funnel
Also the support team is quick in response
1. In-app
2. Custom app notification
3. Pivot
4. Funnel
Also the support team is quick in response
What do you dislike about the product?
Use of A.I in automation journey can be implemented which is missing
What problems is the product solving and how is that benefiting you?
1. CleverTap helps to promote newly launched product to our user based in a targeted manner with the help of varoius communication modes
2.It is also userfull for the purpose of drop off journeys where we nudge the user to complete thier final goal
2.It is also userfull for the purpose of drop off journeys where we nudge the user to complete thier final goal
A great CRM tool for user engagement and retention
What do you like best about the product?
1. The ability to customize user segments based on multiple criteria.
2. Their customer support is exceptional.
3. The portal is easy to understand.
2. Their customer support is exceptional.
3. The portal is easy to understand.
What do you dislike about the product?
1. The UI could be improved slightly.
2. I dislike how it automatically logs users out every 30 minutes, even if they are active.
2. I dislike how it automatically logs users out every 30 minutes, even if they are active.
What problems is the product solving and how is that benefiting you?
1. Clevertap helps us understand user behavior in the right manner.
2. They assist us in analyzing large-scale user data and directly targeting users from the tool.
3. We can nudge users at every step of their customer lifecycle through Clevertap.
2. They assist us in analyzing large-scale user data and directly targeting users from the tool.
3. We can nudge users at every step of their customer lifecycle through Clevertap.
Amazing
What do you like best about the product?
So many features on clevertap that are very useful. As per the stage we are at currently. I like the journy and the segmented campaings depending on every cuastomer's behavior.
What do you dislike about the product?
It's a bit complex in terms of set ups, where you have to fully understand the functions. Suggestions for improvments during the implementation process.
What problems is the product solving and how is that benefiting you?
Segmenting and targeting each customer as per their behaviours
Clevertap is user friendly software for beginners to use for any CRM activities
What do you like best about the product?
Its a simple software to use for CRM strategies.
What do you dislike about the product?
The load time can & some high end tech support needed for some implementation.
What problems is the product solving and how is that benefiting you?
Some techinical support in terms of data implementation.
CleverTap Review from User Perspective
What do you like best about the product?
Helps in Customer Retention by targeting own app audience & driving customer satisfaction.
What do you dislike about the product?
Segmented Audience Targeting needs to be improved which might help to get better ROI for marketing campaigns.
What problems is the product solving and how is that benefiting you?
CleverTap is helping us communicate about the brand's initiatives & offers to our app audiences in a professional yet handy way. It helps us improving customer retention as well as getting better ROI from the campaign.
Best Automation & solution tool in the market
What do you like best about the product?
Let me first emphasize the integration part which is so easy & smooth. Ease of access & features are way better than any competitive tool. I use CleverTap daily for analytical & execution purposes. The cherry on top is that their Customer support team is also very helpful.
What do you dislike about the product?
few bugs are there but these are avoidable.
What problems is the product solving and how is that benefiting you?
It solves our day-to-day challenges by providing us with the granular details for the presentation of our data. Plus it's so so easy to use everything is so simple.
Best support & CX
What do you like best about the product?
The support time handles all issues on the spot, and the training for new features is very informative and practical.
What do you dislike about the product?
I think the team covered all the possible scenarios
What problems is the product solving and how is that benefiting you?
- User Behavior
- Mapping the events
- Mapping the events
A great tool to Increase User Engagement
What do you like best about the product?
1. Personalization & Automation, automatically drive specific marketing actions to each user through their past/current behavior or my custom lists.
2. Real-time tracking and available to run A/B tests, so I can monitor my campaign performance.
3. Clevertap AI feature (Intent-based segmentation) helps me specifically predict users with high uninstall rates so I can take appropriate actions to retain them.
4. Frequently receive good-fit solutions/guidelines from CleverTap's consultant based on my needs.
2. Real-time tracking and available to run A/B tests, so I can monitor my campaign performance.
3. Clevertap AI feature (Intent-based segmentation) helps me specifically predict users with high uninstall rates so I can take appropriate actions to retain them.
4. Frequently receive good-fit solutions/guidelines from CleverTap's consultant based on my needs.
What do you dislike about the product?
CleverTap documentation is quite confusing, so I frequently needed assistance from the customer support team.
What problems is the product solving and how is that benefiting you?
I have different user segments with different levels of loyalty and behavior, CleverTap helps me identify these user segments and automate marketing campaigns to increase user engagement.
Best Engagement & Retention tool in the market
What do you like best about the product?
CleverTap offers a combination of capabilities which include personalized engagement, analytics and several automation features. This makes it a comprehensive solution which is very useful when building and optimizing customer engagement and it supports multiple communication channels, example: push notifications, email, SMS, in-app messages. We find this versatility to be very valuable since it enables us to reach users across mediums, hence increasing success of our engagement campaigns.
What do you dislike about the product?
The applicability of AI/ML can be further enhanced. Currently, it is available for functionalities within campaign-builder, but there can be a layer such that it can be accessed across entire workflow.
What problems is the product solving and how is that benefiting you?
The combination of analytics and powerful segmentation options means that we can quickly create cohorts of users basis multiple criteria. These can then be targeted via automated journeys. This has proved to be very useful in reactivating dormant users or users at risk of churn. The platform aids our decision making process as well.
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