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Reviews from AWS customer

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637 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Information Technology and Services

Clevertap is a game changer for Customer engagement

  • December 09, 2024
  • Review provided by G2

What do you like best about the product?
I like how easy it is to use the platform without requiring any assistance
The User segmentation, Funneling, Campaign scheduling and metrics tracking is extremely simplfied
Even some of the blogs and articles i have come across by clevertap, while doing my reseearch of customer enagement and notifcation engines , have been extremely insightful . Amongst all the platforms i have explored and used so far clevertap tops it all
What do you dislike about the product?
Considering the amount of data captured, Clevertap can do a wonderful work on the visual representation and dashboarding of the metrics which is ready to use for businesses
What problems is the product solving and how is that benefiting you?
Scheduling and tracking of marketing notifications for mobile platform, analystics and user behaviour funnels


    Rafael R.

Easy way to collect and engage

  • December 06, 2024
  • Review provided by G2

What do you like best about the product?
The proximity of the service team and agility in solving questions facilitated our implementation and activation of campaigns and journeys
What do you dislike about the product?
There were no specific points of problems during the implementation and activation of the project. Some documentation and validations can be optimized, bringing clarity to some testing scopes in the initial process.
What problems is the product solving and how is that benefiting you?
We needed to consolidate our users' journey with different communication channels. Clever has allowed us to have simpler management of these channels and engagements.


    Prakhar T.

CleverTap is an excellent tool to enhance user engagement strategies through data-driven insights

  • December 06, 2024
  • Review provided by G2

What do you like best about the product?
1.The platform offers detailed analytics
2.Enables highly personalized communication
3. Trigger campaigns based on real-time user actions
What do you dislike about the product?
1. The dashboard can be overwhelming for first-time users.
What problems is the product solving and how is that benefiting you?
1.Helps in customer retention through predictive analytics and segmentation capabilities.
2.Provides actionable insights that helps us make informed decisions to improve user experiences.
3.Simplifies omnichannel campaign orchestration, enabling us to connect with users from one platform.


    Telecommunications

CleverTap: An All-round and powerful tool to manage customer engagement

  • December 06, 2024
  • Review provided by G2

What do you like best about the product?
I like the way cleverTap provides a simple and intuitive way to analyze key data insights. Advanced tools like user tracking, segmenting audiences and targeted campaigns are very helpful. One of the thing, i find useful is its easy integration with other platforms, without disturbing the existing workflows.
What do you dislike about the product?
The initial setup can feel a bit overwhelming for new users. The documentation, is helpful but could be more detailed in specific areas for easier integration and debugging.
What problems is the product solving and how is that benefiting you?
The data I receive on user behaviour with cleverTap helps me take an informed decision in developing features for our app. I can get measurable details which I can show to the leadership team for analyzing the product success. Also, depending on the real time analytics which cleverTap offers, i am able to quickly optimize campaigns to make sure they are effective and timely.


    Abhishek S.

Good tool for analytics and engagement

  • December 06, 2024
  • Review provided by G2

What do you like best about the product?
It is a good tool to capture click analytics, marketing engagement, we mostly use it for app specific KPIs
What do you dislike about the product?
Some pre-defined key journeys to easily replicate and send the notifications would be good
What problems is the product solving and how is that benefiting you?
We use it quite for feature impact analysis and key touch points. As well as sometime for issue debuggin


    drashti B.

Easy to use automation

  • December 06, 2024
  • Review provided by G2

What do you like best about the product?
Easy to use, lots of analytics and insights, good support from the team and interesting features
What do you dislike about the product?
Needs more advanced features, doesnt give comprehensive view of user journey
What problems is the product solving and how is that benefiting you?
Outreach to our customers, retargeting high intent customers, creating customer engagement


    Niharika A.

Multichannel Customer engagement with powerful insights and seamless personalization

  • December 06, 2024
  • Review provided by G2

What do you like best about the product?
Integration Flexibility
Real-Time Insights
Omnichannel Engagement
AI-Powered Analytics
Tailored engagement to achieve a unique market position
Highly responsive and effective customer service
What do you dislike about the product?
While it's intended for security, the dashboard has been requesting frequent logins lately
What problems is the product solving and how is that benefiting you?
Monitor campaign performance and user behavior in real-time for instant optimization.
Create and manage automated, multi-step user journeys with a visual drag-and-drop builder


    Abhishek S.

Finest Analytics & Engagement.

  • December 06, 2024
  • Review provided by G2

What do you like best about the product?
We greatly use cleverTap to segment users and find out details analytics, we have been using it daily to capture our KPIs like DAU, MAU, important journey clicks etc. The bi-weekly on site support by the tech and customer account team is brilliant. New feature onboarding is also great.
What do you dislike about the product?
Dashboard could be made more easier to use with some examples of key journeys already defined for business use case.
What problems is the product solving and how is that benefiting you?
New feature rollout impact for native app flows, if any issue debugging and loggin.


    Sushrut K.

Good product and service provided by the Clevertap team

  • December 06, 2024
  • Review provided by G2

What do you like best about the product?
Have been using Clevertap for the last 3 years for 3 accounts on nearly day-today basis. As a marketer, I have found Clevertap great on the fronts of ease of setting up push/journey notification, emails, interstitials, in-app notifications and more.
Some other features that I like:
- Tracking campaign performance is seamless.
- Segmentation, A/B testing, and filters for targetted marketing.
- Preset templates for email marketing are cool too.
- Admin settings that help you assign roles to team members.

Overall, Clevertap is a reliable platform that meets my requirements.
What do you dislike about the product?
Despite being a great robust platform, there are some hiccups in between. Thankfully their customer support team and query management system is good and things get taken care of.
What problems is the product solving and how is that benefiting you?
Meets my digital marketing needs


    Shalabh A.

Clever Tap a Clever Tool

  • December 06, 2024
  • Review provided by G2

What do you like best about the product?
User Segmentation, CleverTap’s powerful user segmentation capabilities.

CleverTap’s robust performance tracking allows businesses to analyze user activities comprehensively.

Real-Time Analytics: Users have praised CleverTap for its real-time analytics, which are particularly useful for mobile engagement
What do you dislike about the product?
Sometimes new users get accustomed to the platform can take time
What problems is the product solving and how is that benefiting you?
Majorly help me to keep the dynamic flow of users on our app with real time engagement with and personalisation that allow us to be more interactive with the engagement.

Efficingy of this allow covering multiple aspect a multiple set of users.