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Powerful tool for user retention and analyses
What do you like best about the product?
- Although CleverTap is a complex tool it is intuitive to use and you can quickly become familiar with its various features.
- Campaign setup is clearly structured, making configuration straightforward.
- There are several ways to analyse user behaviour, which provide many insights into user engagement.
- CleverTap customer support is always quick and helpful.
- Campaign setup is clearly structured, making configuration straightforward.
- There are several ways to analyse user behaviour, which provide many insights into user engagement.
- CleverTap customer support is always quick and helpful.
What do you dislike about the product?
- The integration was a challenge for our developers. In their opinion the the documentation could be improved.
What problems is the product solving and how is that benefiting you?
- CleverTap provides the opportunity to adress clients in different segments, understanding user behavior and increase conversion rates.
- The ability to track user behavior in a real time allows a more personalized marketing strategies wich are more relevant for our users.
- We manage consent on the platform, which is an important feature for us to be able to target users in their preferred channel.
- The link between CleverTap and our voucher tool allows us to automatically deliver vouchers to users based on their behaviour, enabling us to develop users according to our user journey.
- The ability to track user behavior in a real time allows a more personalized marketing strategies wich are more relevant for our users.
- We manage consent on the platform, which is an important feature for us to be able to target users in their preferred channel.
- The link between CleverTap and our voucher tool allows us to automatically deliver vouchers to users based on their behaviour, enabling us to develop users according to our user journey.
Great Product with lot of capabilities
What do you like best about the product?
Ease of use: Product provides easy capabilities to create campaigns, journeys, customer segments and cohorts.
Data Ingestion for Web, App. SDK integration is very basic and could be done with minimal time from the engg. Also has a manual upload option to add users without hassle.
Customer Communications: Multiple Campaign types which cover different and almost all formats of comms with every template available in the industry.
Data Ingestion for Web, App. SDK integration is very basic and could be done with minimal time from the engg. Also has a manual upload option to add users without hassle.
Customer Communications: Multiple Campaign types which cover different and almost all formats of comms with every template available in the industry.
What do you dislike about the product?
Data Integration with lead management system is a hassle. Although there is generic API/SFTP based solution available it involves lot of engg bandwidth to setup.
What problems is the product solving and how is that benefiting you?
App & Web drop off journeys are configured which increased our DAU by 20%. Lead nurturing journeys configured helped users move down the funnel. We connected internal chatbot to CT capabilities to create journeys based on user-input. Clevertap is our one stop solution for all comms to the customer.
Game-Changer for Business
What do you like best about the product?
- Seamless omnichannel integration across Email, SMS, WhatsApp, and In-App
- Intuitive interface that simplifies campaign setup
- Responsive and supportive team, always ready to assist
- Intuitive interface that simplifies campaign setup
- Responsive and supportive team, always ready to assist
What do you dislike about the product?
AI/ML capabilities could be integrated for enhanced performance
What problems is the product solving and how is that benefiting you?
Effortless automation of messaging tailored to segmented users.
Fantastic
What do you like best about the product?
The platform is incredibly intuitive, it has tools to analyze user behavior and create personalized campaigns. I've been using CleverTap for a few months now, and it has completely transformed how we interact with our customers.
What do you dislike about the product?
there is nothing as of yet which i have observered except there could be a bit of lag once a while to the analytical dashboard.
What problems is the product solving and how is that benefiting you?
It is very efficient and as i said before, I've been using CleverTap for a few months now, and it has completely transformed how we interact with our customers.
Diverse features
What do you like best about the product?
What I like best about CleverTap is its comprehensive approach to customer engagement and retention. It offers powerful analytics that allow businesses to understand user behavior deeply, enabling them to tailor personalized experiences across various touchpoints. The platform's ability to automate campaigns based on real-time user actions, coupled with its robust segmentation tools, helps in delivering highly relevant messages, thereby improving conversion rates. Additionally, CleverTap’s integration with multiple channels ensures that users receive consistent and timely communication, which is crucial for building lasting customer relationships.
What do you dislike about the product?
One of the main challenges with CleverTap is its complexity, especially for new users or smaller teams without a dedicated data or marketing analytics resource. The platform offers a wealth of features and customization options, but this can lead to a steep learning curve. Navigating through all the functionalities and setting up advanced campaigns or user journeys can be time-consuming and overwhelming without proper training or experience.
What problems is the product solving and how is that benefiting you?
Tracking customer behavior, build dashboard, send personalized message...
The best tool for Audience Engagement
What do you like best about the product?
-I have been using CleverTap for acquisition, retention and churn management
-User-friendly interface, able to setup campaigns with ease
-Advances features such as personalised dashboard, automated journeys and segmentation capabilities
-Seamless omnichannel integration across multiple touchpoints (E-mail, Push Notification, In-app banner)
-Timely response and support from the team when answering queries and for troubleshooting
-User-friendly interface, able to setup campaigns with ease
-Advances features such as personalised dashboard, automated journeys and segmentation capabilities
-Seamless omnichannel integration across multiple touchpoints (E-mail, Push Notification, In-app banner)
-Timely response and support from the team when answering queries and for troubleshooting
What do you dislike about the product?
-Some features and integration requires tech intervention from Product, which may cause delays
-Segmentation has room for improvement. I can't choose 'OR' but I am stick with using 'AND' which limits the criteria I'd like to set for a specific cohort
-Inaccurate conversion rates and unable to track which subscription plan a charged user has subscribed to based on a specific campaign.
-Rich notification requires a special code. Would be great if there is an easier way to set it up.
-The time it takes to stay logged in could be shorter as it is a hassle to be kicked out after being idle for a few minutes.
-Segmentation has room for improvement. I can't choose 'OR' but I am stick with using 'AND' which limits the criteria I'd like to set for a specific cohort
-Inaccurate conversion rates and unable to track which subscription plan a charged user has subscribed to based on a specific campaign.
-Rich notification requires a special code. Would be great if there is an easier way to set it up.
-The time it takes to stay logged in could be shorter as it is a hassle to be kicked out after being idle for a few minutes.
What problems is the product solving and how is that benefiting you?
Able to retarget inactive users via CSV uploads. This is crucial for churn management.
Able to split segmentations and customise messaging for each segment.
Able to split segmentations and customise messaging for each segment.
Clevertap user feedback
What do you like best about the product?
-> Intuitive UI
-> Dynamic segmentation capabilities
-> Ability to send bill reminder depending on due date
-> Good customer support team
-> Dynamic segmentation capabilities
-> Ability to send bill reminder depending on due date
-> Good customer support team
What do you dislike about the product?
-> Slow UI
-> New feature development takes time to implement.
-> Perhaps Expensive
-> New feature development takes time to implement.
-> Perhaps Expensive
What problems is the product solving and how is that benefiting you?
-> Helps us in building precise cohorts
thereby increasing accuracy of targetting.
-> Supporting personalized content
-> Journey builder helps in targeting user depending on users behaviour/ response.
-> Targeting users in real time depending on their action/ inaction
thereby increasing accuracy of targetting.
-> Supporting personalized content
-> Journey builder helps in targeting user depending on users behaviour/ response.
-> Targeting users in real time depending on their action/ inaction
Automation & User Behaviour Analytics at its best!
What do you like best about the product?
Clevertap is a very user friendly tool, makes life very easy in terms of setting up campaigns and journeys. The product documentation is well versed to make you understand the tool in depth. The amount of information that you can get about a user from this platform is amazing. We have run quite alot of personalised and user centric campaigns and seen really good results.
What do you dislike about the product?
Due to the sheer size of data that this platform holds, we face some issues with the loading speed.
What problems is the product solving and how is that benefiting you?
The main goal that Clevertap helps us solve is creating awareness and lead generation about a new product we have launched. Since our usecase is very specific with respect to, that we only want to communicate to the audience who is a user of our app. It gives us very high reachibaility and we can easily communicate with our users from multiple channels.
The CRM is very user friendly and easy to use and understand with a good tracking mechanism
What do you like best about the product?
Easy to use, 'Ask feature' on Clevertap, Customization with respect to campaigns, Extensive user journeys can be created, Features like 'RFM', 'Revenue tracking', 'NPS user survey', Tracking for every campaign, Customer support with respect to a dedicated Relationship manager and aslo 'Ticket support', Getting a new partner is also easy since vendors are easy to integrate with the system.
What do you dislike about the product?
Segmentation with respect to Campaigns still needs improvement- as in we need to create multiple cohorts for one campaign as there is no possibility of segmenting with 'OR' and we still have to use 'AND' for most of the campaigns.
What problems is the product solving and how is that benefiting you?
Tracking every campaign
Result of every campaign and also overall results via System and Control Group.
Automating Onboaring User journeys
Personalised campaign for various cohorts
Overall system and control group conversions through different channels like Email, sms, push, whatsapp, etc.
RFM analysis
Revenue generated through campaigns (daily tracking) as well as customized tenure
Real impact via campaigns
Result of every campaign and also overall results via System and Control Group.
Automating Onboaring User journeys
Personalised campaign for various cohorts
Overall system and control group conversions through different channels like Email, sms, push, whatsapp, etc.
RFM analysis
Revenue generated through campaigns (daily tracking) as well as customized tenure
Real impact via campaigns
Clevertap account support is the most helpful
What do you like best about the product?
Been using CleverTap for a few years now, primarily for email marketing automation and push notifications. The features are easy to use:User-friendly dashboard,Omnichannel communication, Powerful segmentation options, Excellent customer support
What do you dislike about the product?
Integration can be a bit complex initially, but Clevertab will hold training and connect you with their technical personnel to guide you
What problems is the product solving and how is that benefiting you?
User in app communication
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