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Great solution for Marketers
What do you like best about the product?
Clevertap is very easy to use for Marketers, only needed some initial setup which will be assisted by Clevertap team also.
We really like the Journey feature, where we can setup a predefined, targeted, and automated series of marketing campaigns using various channels such as Push Notifications, Email, and In-App Banner.
Some features such as RFM Segmentation can really help in giving engagement in a quick way to our most valuable users or the dormant potential users to be reactivated again.
The Customer Support is also superb, we have a bi-weekly session to check if we experience any difficulties or if Clevertap have any ideas on how to improve the campaigns. Every Quarter, Clevertap team would also give Quarterly review to improve the business.
We really like the Journey feature, where we can setup a predefined, targeted, and automated series of marketing campaigns using various channels such as Push Notifications, Email, and In-App Banner.
Some features such as RFM Segmentation can really help in giving engagement in a quick way to our most valuable users or the dormant potential users to be reactivated again.
The Customer Support is also superb, we have a bi-weekly session to check if we experience any difficulties or if Clevertap have any ideas on how to improve the campaigns. Every Quarter, Clevertap team would also give Quarterly review to improve the business.
What do you dislike about the product?
I have seen other similar solution have a Nudges/Spotlight feature that can highlight specific area of the app to the user, but I think Clevertap currently does not have it (at least with my current knowledge).
The ability to highlight a specific section of the app (for example if we have new features in the app), would also be great.
The ability to highlight a specific section of the app (for example if we have new features in the app), would also be great.
What problems is the product solving and how is that benefiting you?
It gives us the ability to give targeted and automated engagement to our users, and it really helps us to increase the acquisition conversion rate and also to increase our retention rate. As it is very easy to use and can be done quickly, it can save a lot of time for us.
CleverTap Review from User Perspective
What do you like best about the product?
Helps in Customer Retention by targeting own app audience & driving customer satisfaction.
What do you dislike about the product?
Segmented Audience Targeting needs to be improved which might help to get better ROI for marketing campaigns.
What problems is the product solving and how is that benefiting you?
CleverTap is helping us communicate about the brand's initiatives & offers to our app audiences in a professional yet handy way. It helps us improving customer retention as well as getting better ROI from the campaign.
Easy Adoption For Starters, Future Proofing to Get More Advanced
What do you like best about the product?
For starters like us, what I appreciate most about CleverTap is how 1. It is easy to use and adopt (very user friendly) and 2. how the Clevertap support team is there to make sure our organization can get better and better.
What do you dislike about the product?
Limited to communication / engagement platforms. It has a potential to become an "all in one platform" for CRM
What problems is the product solving and how is that benefiting you?
Primarily on Marketing Automation - being able to send out communications delivery to our target customer base when and how we want it. It also has good analytics and dashboards that allows us to identify and refine our campaign set ups month on month.
Smart and Effective Tool for Retention marketing
What do you like best about the product?
- Segmentation of the users
- Personalized push notifications and emailers
- The analytical dashboard is impressive
- The UI of the platform makes it easier for a beginner to use
- Personalized push notifications and emailers
- The analytical dashboard is impressive
- The UI of the platform makes it easier for a beginner to use
What do you dislike about the product?
- Onboarding time
- Not suitable for smaller business (pricing wise)
- Not suitable for smaller business (pricing wise)
What problems is the product solving and how is that benefiting you?
Segmentation and Retargeting the audience
CleverTap: Intelligently positioned to help you Tap customers for Good
What do you like best about the product?
Its a truly clever AI-Powered intent engine designed to tap and retain forever by unlocking limitless customer value. Absolutely empowering, positively intentional, with capacity for personalized journeys that drive business and mutually beneficial relationships.
What do you dislike about the product?
Well, considering it doesn't come cheap, it sometimes has performance issues that leave you wondering what's up. But it gets going, it taps like no one's business. Making it worthwhile at the end of the day.
What problems is the product solving and how is that benefiting you?
It activates the tools, channels and campaigns to target, tap and retain forever through personalized outreach. Enabling faster roi, improved business outcomes and growth.
User friendly interface & customer support
What do you like best about the product?
I used clevertap for one of my usecase to send push notifications to our mobile users which are registered on clevertap.
- With user friendly interface I was easily able to configure campaigns to send the
notifications and track the stats in the campaign only.
- Very helpful customer support, I was facing issues in understanding their api
documentation, so for that I contacted customer support and in no time their support
team contacted me to schedule a call with me to understand the issue and resolve it
quickly.
- With user friendly interface I was easily able to configure campaigns to send the
notifications and track the stats in the campaign only.
- Very helpful customer support, I was facing issues in understanding their api
documentation, so for that I contacted customer support and in no time their support
team contacted me to schedule a call with me to understand the issue and resolve it
quickly.
What do you dislike about the product?
Clevertap API documentation can be more understable. I faced difficulty understanding current documentation fulfilling my usecase, so have to customer support to understand it better.
What problems is the product solving and how is that benefiting you?
Few months back I got a requirement to send push notifications to mobile customers. So I found clevertap push notification, its user friendly interface and customer support helped me integrate push notification clevertap apis in no time. Currently service is live on production using clevertap push notification service which is solving our usecase.
Use it for all things marketing campaigns
What do you like best about the product?
- Personalize frequent experiences and automate campaigns across channels; we use it for all things marketing campaigns.
- Prevent user churn by detecting uninstalls.
- Target users outside of the dashboard, like website visitors.
- Comprehensive documentation for complex journeys and feature understanding.
- Interface is intuitive and easy to navigate
- Customer support is also good especially Sanjay Singh, if you're facing some issue related to WhatsApp or SMS, he will solve it with little to no time involvement from your side and it HELPS a lot. Anand Abhishek is your go-to person to sort out all things Clevertap issues on a day-to-day basis, is easy to talk with, and is very patient with our queries.
- Prevent user churn by detecting uninstalls.
- Target users outside of the dashboard, like website visitors.
- Comprehensive documentation for complex journeys and feature understanding.
- Interface is intuitive and easy to navigate
- Customer support is also good especially Sanjay Singh, if you're facing some issue related to WhatsApp or SMS, he will solve it with little to no time involvement from your side and it HELPS a lot. Anand Abhishek is your go-to person to sort out all things Clevertap issues on a day-to-day basis, is easy to talk with, and is very patient with our queries.
What do you dislike about the product?
- Some (not much) data mismatch when tallying with Mixpanel
- Too many simple errors that sometimes delay the execution
- Some hard times while creating complex journeys; not too straightforward to create logics and plan journeys, hence requiring extra efforts and steps.
- Doesn't show an accurate conversion rate as to whether the user has converted because of the particular campaign or they would have done it anyway.
- Too many simple errors that sometimes delay the execution
- Some hard times while creating complex journeys; not too straightforward to create logics and plan journeys, hence requiring extra efforts and steps.
- Doesn't show an accurate conversion rate as to whether the user has converted because of the particular campaign or they would have done it anyway.
What problems is the product solving and how is that benefiting you?
- Personalize frequent experiences and automate campaigns across channels; we use it for all things marketing campaigns.
- Build engagement and relationships with users and improve retention.
- Build engagement and relationships with users and improve retention.
Best Makerting automation tool
What do you like best about the product?
DIY aspects of it.
Clear understanding and visualizations of funnels and insights
Clear understanding and visualizations of funnels and insights
What do you dislike about the product?
Attribution, there are lots of data mismatch
What problems is the product solving and how is that benefiting you?
Re engagement, awareness
CleverTap is the most sensible business Tapping tool
What do you like best about the product?
It makes real sense to engage CleverTap. And that's because it's the cleverest business tapping tool in the market. Very intuitive in its use of AI to reach, pitch, engage, tap and retain. An must-have for every marketer!
What do you dislike about the product?
Some drawbacks are privacy concerns which is normal with data, and a dependency on internet. But that's expected.
What problems is the product solving and how is that benefiting you?
it's a tool that cleverly uses AI to segment precisely who we need to approach, strategically engage via push, In-app, email, personalized campaigns. The end game of which is improved business outcomes and roi thanks to this sensible solution.
Reliable Tool
What do you like best about the product?
It is multi-engagement features allow us to communicate on various platforms to our customers. Has good personalizing features for a market to use in the campaigns. Good segmentation and automation for campaigns to be run daily. Also has a good analytics dashboard and Insights to analyze the campaign performance. Good integration, Implementation process and support one gets from the team. Can be frequently used as part of the daily campaign operates and the UIX is easy to use.
What do you dislike about the product?
Cost is expensive compared to the other tools available.
What problems is the product solving and how is that benefiting you?
Our Customer retention and engagement.
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