Canvas LMS - Learning Management System powered by TurnKey GNU/Linux
TurnKey GNU/Linux | 16.2.1Linux/Unix, Debian 10/Buster - 64-bit Amazon Machine Image (AMI)
Disappointed
Folks:
If you are offering a product, have easily accessible support if a customer needs help. Respond to email questions. There is absolutely no idea as to who we are dealing with.
We installed this product in a new EC2 instance and followed instructions to get Canvas up and running. While most of the feature was working, we were not able to edit any pages, assignments, quiz or settings.
Who do we call, or email? After navigating to their website turnkeylinux.org, we find that we have to use their forum to find possible answers. There seem to be a paid support, which we are fine to subscribe with, but it will be good to talk to someone who can ensure we will get support.
Very uncomfortable dealing with these folks. We are canceling our subscription. Seemed promising , but ended disappointing.
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Oustanding Customer Service & Technical Expertise
I highly recommend TurnKey for their superior tech expertise and fantastic customer service. They have helped me get my Canvas LMS instance up and running in record time with personalised step-by-step guidance, proactive troubleshooting and a tech knowledge that is second-to-none. So much better than trying to find the answers on forums cluttered with misinformation.