BeyondTrust
BeyondTrust CorporationExternal reviews
321 reviews
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Reliable tool for tech screen share needs
What do you like best about the product?
I love having the ability to see what the customer is needing help with and being able to help them as efficiently as possible.
What do you dislike about the product?
Time consuming task when attempting to initiate a session with technological challenged individuals
What problems is the product solving and how is that benefiting you?
Inbound call technical support... Helps to resolve issues faster
Recommendations to others considering the product:
Highly recommended
Secure, feature-packed remote control
What do you like best about the product?
I like the fact that it's very secure and reliable. Sessions are easy to start and I like the fact they are logged.
What do you dislike about the product?
I suppose the main thing that I dislike is the cost per license. With an organization as big as ours, Bomgar licensing can be quite costly.
What problems is the product solving and how is that benefiting you?
We meet HIPAA requirements using Bomgar Remote Support. Bomgar sessions are very secure which satisfies our IT security guidelines.
Bomgar is a life saver
What do you like best about the product?
The ability to support our internal and external users and our servers from anywhere. Bomgar is easy to use from a IT support standard and our users find it simple to connect their devices to the site for support. We can support Surface tablets or Samsung phones with ease and solve problems quickly without requiring remote users to come to the office.
What do you dislike about the product?
There are some functions I would prefer to see, but there is nothing I dislike and Bomgar listens to its users and continues to improve the product.
What problems is the product solving and how is that benefiting you?
Remote user support is the biggest one, we also can pin our servers in Bomgar and access them remotely and securely. We can then fix issues without having to come into the office at 3AM.
Excellent Remote assistance program
What do you like best about the product?
Easy to user, great interface to look and take over customer computer. Good tools for communication with customer and ability to transfer and run files from your location to theirs is fantastic.
What do you dislike about the product?
Honestly there isn't much to dislike, it works like it should.
What problems is the product solving and how is that benefiting you?
I work in Customer Service and Technical support for remote clients, it helps quite a bit to be able to remote into their PCs and show them exactly how to fix something, or be able to visually see what a customer is having problems with. Being able to take control, or send them a note if you are not connected by phone as well, is a nice touch.
Recommendations to others considering the product:
Easy to use, even for first time users and non technical users
Best Remote Support Software
What do you like best about the product?
Bomgar is very simple to use on the front-end. Outside of the configuration on the appliance, I have yet to try any other software that does a better job at remote managing client PCs. Having a user click on a link and opening the portal is fairly straightforward, and once I am logged in I can get to work. Also, I can send users a direct link to a support session if I wish.
What do you dislike about the product?
There are some quirks when new operating systems are released. Usually with Windows dealing with User Account Control. Also, there are times where I experience random disconnects or can't get back into a client PC after a reboot. Sometimes the software can be a little clunky, but a lot of that depends on how fast your internet connection is.
What problems is the product solving and how is that benefiting you?
Bomgar has helped us reduce the amount of windshield time and travel costs to our remote locations where end users are. We also can pin rarely-used but always on machines to a list for easy access. Being able to just jump into a PC within our network on a whim has made my life substantially easier, because it keeps me from being on the phone a lot as well.
Recommendations to others considering the product:
Trying out the product is a must. I feel that even though we use an on-site appliance, it still is probably one of the most reliable systems out there for remote support. I have tried competitors and I keep going back to Bomgar.
IHG Bomgar Support Review
What do you like best about the product?
Fast contact with Bomgar representative and I love the screen syncing method.When you speak with the most knowledgeable representatives, you get better results and more questions answered.
What do you dislike about the product?
The program is good but some of the representatives that you are assigned with are nonchalant depending on shift
What problems is the product solving and how is that benefiting you?
They answer alot of front desk questions just by syncing the screens together
Recommendations to others considering the product:
The representatives that are 3rd shifters could be a lot more in tune with callers not just nonchalant
Great Remote Access Tool, at times a bit resource intensive
What do you like best about the product?
Remotely access user machines at ease, minimal client installation/permissions required. Saves time from having to visit user workstation manually.
What do you dislike about the product?
Resource intensive often slows down workstations significantly when I remote in. Could benefit from being a leaner program
What problems is the product solving and how is that benefiting you?
Remotely supporting and fixing user issues without need to physically touch workstation
Recommendations to others considering the product:
Resource intensive but easy to use
East basic Remote support tool
What do you like best about the product?
Bomgar is easy to use. I never used any of the others because they were more complicated. It is easier connect without sending a request just having them navigate to our site.
What do you dislike about the product?
Sometimes it takes multiple steps to get approved to fully control the users computer. This is probably because of their security settings but its annoying. Would be great if they could just approve once.
What problems is the product solving and how is that benefiting you?
We are better able to support our remote users. We are also able to remote into mobile devices which we could not do before.
Recommendations to others considering the product:
Spend the extra for the landing pages and customization. Its really a deal breaker and makes it way easier then reading out codes or hoping to email a link to your users.
great application for remote help for all types of users
What do you like best about the product?
I can send a link via email to anyone worldwide to access their machine, company or privately owned. There is a way you can create a shortcut to be placed on someones desktop. So all they have to do is click the shortcut to activate the session with you. Very helpful.
What do you dislike about the product?
Sometimes when they have multiple monitors, it makes it hard to see.
What problems is the product solving and how is that benefiting you?
When someone can't use the vpn connection we can easily remote in and troubleshoot.
Recommendations to others considering the product:
Use the chat tool, it is fantastic for folks who can't get to a phone.
Great easy to use remote tool
What do you like best about the product?
I like that we don't need a code or special link to connect with our users. We are able to have them just click on the analysts name.
What do you dislike about the product?
Lack of ability to access task manager from our side as well as up time and system information
What problems is the product solving and how is that benefiting you?
We are now able to also assist remotely for mobile devices which was could not before.
Recommendations to others considering the product:
Use an evaluation version to be sure you have the features you need. We sacrificed some for a better product with better usability.
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