BeyondTrust
BeyondTrust CorporationExternal reviews
321 reviews
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Good software for the cost
What do you like best about the product?
The process to connect is pretty simple. We also have a custom portal which is simple and no need for access codes.
What do you dislike about the product?
There are several steps to get full control and has to reconnect then so it takes a moment.
What problems is the product solving and how is that benefiting you?
Connecting to users outside of our network. We are able to better assist our uses on personal machines including mobile devices.
Recommendations to others considering the product:
Consider the pros and cons. Some of the customization are better then competitors but it comes at a cost.
Top of the Class Remote Software
What do you like best about the product?
Plenty of tools and options, constantly getting new features. Just a solid product.
What do you dislike about the product?
I wish the reporting was better, It would be nice to get some dashboards to be able to report on analysts
Reporting is just basic data from sessions. Usable but additional options would be better.
Reporting is just basic data from sessions. Usable but additional options would be better.
What problems is the product solving and how is that benefiting you?
98% of our IT support is remote, so we leverage this product for every ticket logged. We would not be able to be as successful if we did not have this product.
Recommendations to others considering the product:
Great product, Pricey, but a solid product.
Great remote desktop support
What do you like best about the product?
As a technology trainer and software troubleshooter for a large campus, Bomgar helped me support many people and save time by allowing me to view their desktop without having to travel long distances across campus and through the city. It's easy to use.
What do you dislike about the product?
It's a little confusing for end users to figure out how to accept Bomgar support on their end - to initiate the remote session.
What problems is the product solving and how is that benefiting you?
It saved the company time and money by allowing me to troubleshoot from my computer instead of having to travel long distances.
Great tool to assist end users.
What do you like best about the product?
Easy to use, just download and run, and when your finished it uninstalls each time.
What do you dislike about the product?
Depending on the firewall settings it can either be completed by email, or through web address
What problems is the product solving and how is that benefiting you?
Working with a Financial Management system, it allows us to see what users have entered and where their errors are occurring in real time.
Bomgar is a very useful tool for remote support
What do you like best about the product?
I like how easy it is to connect to find and connect to computers. It is as smooth and as if you're sitting at the computer.
What do you dislike about the product?
Sometimes it doesn't connect to the computer even if it finds it and after a minute or 2 it times out.
What problems is the product solving and how is that benefiting you?
Fixing and troubleshooting computers while not being in the same room or even country.
Easy to use, integrates with desktop management.
What do you like best about the product?
Ease of use, can see iPhone/iPad, has method of no response from client, seems lightweight, uninstalls on client after session is over. Like the link I can send to users for remote control.
What do you dislike about the product?
Low color resolution can be annoying when remoting to outside users.
What problems is the product solving and how is that benefiting you?
Remote desktop to users outside of LAN. We have a lot of people on the road at times and this solves the remote access issue without having to use VPN.
Makes Dealing with IT Issues So Much Easier!
What do you like best about the product?
As many office workers do, since most of us are using several different applications simultaneously throughout the day, I find myself on the phone with our IT Help Desk probably once a week. Being able to grab a quick Session Key from the agent and have them remote into my machine so I can show them the exact issue (vs. trying to explain with my comparatively limited tech knowledge) is so convenient!
What do you dislike about the product?
In some ways, the program doesn't seem terribly innovative. For example, I wish the chat feature was a little easier to access while my screen is being controlled. There have been several times the agent was somewhere in my machine fixing something and I've wanted to be able to type them a message. However, I would be taking the mouse and keyboard away from them in order to do that. I wonder if there might be a way to split controls so that the user can use their mouse and keyboard separately from what the IT rep is doing.
What problems is the product solving and how is that benefiting you?
A huge benefit is that, by using Bomgar, I don't have to submit a ticket and wait 48 hours for someone to get something fixed or installed on my machine. The IT rep can just remote in and do everything in realtime so my issue gets handled immediately!
Recommendations to others considering the product:
It's easiest if you are on the phone with whoever is remoting into your machine, so that you can talk and ask questions outside the Bomgar text chat feature. Since they will be controlling your mouse, etc, it's often awkward and difficult to get into text chat while they are trying to fix your machine.
Efficient and effective support mechanism
What do you like best about the product?
The ability to deploy links directly to end users and use them repeatedly.
What do you dislike about the product?
Sometimes there seems to be issues with shadowing and multiple monitors (specifically to Wise terminals)
What problems is the product solving and how is that benefiting you?
We are trying to solve the efficiency and efficacy of the support teams. To allow them to work more cohesively and collaboratively. We are trying to drive the end users to initiate the contact via the Bomgar desktop "easy" button. We are also looking at integration with our IT service platform to allow direct connection through that portal.
Recommendations to others considering the product:
Try it, then get it. You'll be glad you did. The product only keeps getting better. I have moved on to another department, but we still use this product. I am not as active as I was when I was on the support desk, but being a "customer" of the support center now, I can tell you that it is absolutely the best product that I have used. The end user experience is fantastic.
Bomgar For Small Business
What do you like best about the product?
Ease of use and high level of security for customers.
What do you dislike about the product?
Not the cheapest solution. Support is more difficult to access since company became Beyond Trust.
What problems is the product solving and how is that benefiting you?
Remote services are an imperative for my customers I have grown my remote support business in to 33% of my revenue
Recommendations to others considering the product:
Business use only. Not an end user product.
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