BeyondTrust
BeyondTrust CorporationExternal reviews
321 reviews
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Bomgar is great
What do you like best about the product?
Bomgar is easy to use and easy to install.
What do you dislike about the product?
I dislike that it is sometimes difficult to find certain servers.
What problems is the product solving and how is that benefiting you?
Bomgar allows us to remote into any of our devices.
Recommendations to others considering the product:
its an excellent product
Awesome Remote Software
What do you like best about the product?
This product is excellent. It is very easy to use. The learning curve is not steep to get started, but you can get very in depth with your setup. With this product you are able to create commands that will automate a lot of the tasks that you would run on computers for remediation.
What do you dislike about the product?
The integration would be the only downside for your company. The canned support for integrating with our CRM software just is not there, at least yet.
What problems is the product solving and how is that benefiting you?
We are able to maintain all of our customers remotely with this tool. This has increased our productivity tremendously. Where we were having to travel onsite to remediate issues we are able to assist with 80-90% of the issues remotely.
Recommendations to others considering the product:
If you need a rock solid remote software this is it.
Awesome Product
What do you like best about the product?
I love pretty much everything about bomgar. It is super easy to use. It is intuitive. It is robust. It does all the things and more that you could about ever need from a remote support tool. I love being able to build scripts which then use software to run tools on the fly.
What do you dislike about the product?
The only thing we have had issues with is integration. There isnt much integration with Connectwise or any of its programs. If we had that this product would definitely be top notch for us.
What problems is the product solving and how is that benefiting you?
We are able to remotely manage all of our customers through Bomgar. We have the ability to have unattended access to the computers we are allowed to access anytime. We also have ability to direct customers to a support page where we can initiate a remote connection to assist them. We also have the ability to create and run scripts for know issues with devices.
Recommendations to others considering the product:
For a robust, secure remote support tool, you cant beat Bomgar. I would recommend them to anyone who is considering this.
Highly functional remote support suite
What do you like best about the product?
Being able to quickly and easily establish a support connection via the built in support portal website. The power of being able to elevate authority and execute administrative tasks directly via the bomgar client. Support for multiple monitors and full screen views. Able to log out of windows session and stay connected to the machine being supported. Connect with external users or non-network users easily.
What do you dislike about the product?
I haven't encountered anything I could honestly say I dislike. It's been an incredibly useful support tool.
What problems is the product solving and how is that benefiting you?
Remote desktop support. Remote troubleshooting and issues remediation.
Recommendations to others considering the product:
If you're looking for a complete remote support solution, I think you'll be very happy with Bomgar. It's very user friendly and extremely powerful.
Excellent Product
What do you like best about the product?
Never been easier to get customers to allow you access to their computer. The go to our website and pick the tech they want and get connected. Allows you to stay connected after reboot if you chose to do so, that way the customer doesn't have to do that step all over again.
What do you dislike about the product?
Sometimes leading non tech savvy customer to our portal can be tough
What problems is the product solving and how is that benefiting you?
Fixing computers remotely or just worked on machines over the internet so they don't have to make a 2nd trip to have us take another look at it.
Hands Down, Best Remote Support Out There!
What do you like best about the product?
I like the fact that you can go back and view the remote sessions from the tech's. This can be used for training or verification that someone did or didn't do something on the remote computer.
What do you dislike about the product?
I don't like the fact that you are not able to wake a computer that is pinned when it is sleeping or hibernating.
What problems is the product solving and how is that benefiting you?
We use Bomgar to support all our end users and for a variety of production servers. We can connect to the servers, if need from a phone.
Recommendations to others considering the product:
This is the best, secure remote support appliance out there and I would recommend it to anyone.
Good tool for remote support
What do you like best about the product?
Feature rich, easy to use, especially for end user use (send website, email, session keys, ability to simply click on rep. name when accessing site, etc.)
What do you dislike about the product?
Nothing in particular. A bit confusing to use at first at a tech level if detailed instructions aren't provided as far as how to start the actual remote session.
What problems is the product solving and how is that benefiting you?
Ability to provide more in depth user support, solve more issues at first level.
Recommendations to others considering the product:
A very suitable tool for remote access support.
Bomgar, one of the best
What do you like best about the product?
I like how much control I have, I use it mostly in a support capacity, but I can do anything I need to do. User doesn't click the links you need to start the client? It's okay...jump to their machine. Person keeps clicking around as you're trying to do whatever you need to do? Disable their input.
What do you dislike about the product?
It's not very intuitive, at least not at my organization, I had to figure out Bomgar by playing around with it. But once I figured it out...it was great.
What problems is the product solving and how is that benefiting you?
We are using it as our remote support tool. It's very useful for our non-english speaking users and our remote users.
Bomgar Remote Support
What do you like best about the product?
The ability to "look" over the end user's shoulder from my desk. Depending on the end user to describe the problem is terrible.
What do you dislike about the product?
The ipad client is a little difficult to navigate. Would like to see interactive control to support phones as well as desktops
What problems is the product solving and how is that benefiting you?
Good support tor end users. Ability to remotely control servers at locations too far to visit regularly.
Recommendations to others considering the product:
Excellent product.
BOMGAR Review
What do you like best about the product?
Being able to remote into customers machines makes a lot more troubleshooting possible. It does a pretty good job walking the customer through getting connected as well; even people who have a hard time operating their computer can usually get connected with us through BOMGAR
What do you dislike about the product?
The only thing I wish it worked with was our ticketing system. Not BOMGAR's fault though...
What problems is the product solving and how is that benefiting you?
General computer issues. We are able to troubleshoot much better by remoting in.
Recommendations to others considering the product:
Try using it as a customer at least once.
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