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Bomgar Remote Assistance
What do you like best about the product?
The ability to have an agent initiate the agent from within a incident / chat session and be able to pull the logs into the incident ticket that is created.
What do you dislike about the product?
The integration into the chatbot / virtual agent is not very easy
What problems is the product solving and how is that benefiting you?
We want to the able to have out agents help the internal staff remotely and also be able to document the case with the contents from the chat.
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Beyond and ServiceNow Integration
What do you like best about the product?
The Beyond ServiceNow app is very useful in providing remote support. It is easy to use.
What do you dislike about the product?
Nothing at this moment. There is nothing I dislike.
What problems is the product solving and how is that benefiting you?
Remote Support for agents with an easy integration
BRS
What do you like best about the product?
This tool is simple for both the agents and the customers to use. It completely lowers the barriers of support, speeds calls and leads to better resolutions.
What do you dislike about the product?
There are only a few cons I have and they are very minor. One being that they are not able to support Chrome OS yet and I feel like they are trailing the market on this. The other con is installing the patches to the hosted appliance you house in your server room.
What problems is the product solving and how is that benefiting you?
The types of devices/operating systems you can use.
Recommendations to others considering the product:
None.
Bomgar is great
What do you like best about the product?
Bomgar is easy to use and easy to install.
What do you dislike about the product?
I dislike that it is sometimes difficult to find certain servers.
What problems is the product solving and how is that benefiting you?
Bomgar allows us to remote into any of our devices.
Recommendations to others considering the product:
its an excellent product
Awesome Remote Software
What do you like best about the product?
This product is excellent. It is very easy to use. The learning curve is not steep to get started, but you can get very in depth with your setup. With this product you are able to create commands that will automate a lot of the tasks that you would run on computers for remediation.
What do you dislike about the product?
The integration would be the only downside for your company. The canned support for integrating with our CRM software just is not there, at least yet.
What problems is the product solving and how is that benefiting you?
We are able to maintain all of our customers remotely with this tool. This has increased our productivity tremendously. Where we were having to travel onsite to remediate issues we are able to assist with 80-90% of the issues remotely.
Recommendations to others considering the product:
If you need a rock solid remote software this is it.
Awesome Product
What do you like best about the product?
I love pretty much everything about bomgar. It is super easy to use. It is intuitive. It is robust. It does all the things and more that you could about ever need from a remote support tool. I love being able to build scripts which then use software to run tools on the fly.
What do you dislike about the product?
The only thing we have had issues with is integration. There isnt much integration with Connectwise or any of its programs. If we had that this product would definitely be top notch for us.
What problems is the product solving and how is that benefiting you?
We are able to remotely manage all of our customers through Bomgar. We have the ability to have unattended access to the computers we are allowed to access anytime. We also have ability to direct customers to a support page where we can initiate a remote connection to assist them. We also have the ability to create and run scripts for know issues with devices.
Recommendations to others considering the product:
For a robust, secure remote support tool, you cant beat Bomgar. I would recommend them to anyone who is considering this.
Highly functional remote support suite
What do you like best about the product?
Being able to quickly and easily establish a support connection via the built in support portal website. The power of being able to elevate authority and execute administrative tasks directly via the bomgar client. Support for multiple monitors and full screen views. Able to log out of windows session and stay connected to the machine being supported. Connect with external users or non-network users easily.
What do you dislike about the product?
I haven't encountered anything I could honestly say I dislike. It's been an incredibly useful support tool.
What problems is the product solving and how is that benefiting you?
Remote desktop support. Remote troubleshooting and issues remediation.
Recommendations to others considering the product:
If you're looking for a complete remote support solution, I think you'll be very happy with Bomgar. It's very user friendly and extremely powerful.
Powerful remote desktop support tool
What do you like best about the product?
This product can be used to remote into any device, not just a laptop. We have used it to troubleshoot devices like iPads and, iPhone. I like that you can see instantly jump into computers with jump clients installed. Also, you can see the real-time status of all jump client with last time accessed. I like the interface design so you can keep track of multiple sessions that can occur at the same time. I like the integration with
What do you dislike about the product?
The process to connect the remote user can be difficult. The webpage used to start session relies on clear communication of the web address and also a bit of understanding from the end users on how to download the client. Lacks window phone app.
What problems is the product solving and how is that benefiting you?
We previously the Help desk did not have a remote desktop solution. This is product is leaps and bounds about the other freeware products we were using before. Often we would have to visit uses to resolve simple issues now this is all done remotely with a branded licenses.
Recommendations to others considering the product:
There are several options on the market that can perform similar tasks. Try other solutions to see what you need then try this product.
Excellent Product
What do you like best about the product?
Never been easier to get customers to allow you access to their computer. The go to our website and pick the tech they want and get connected. Allows you to stay connected after reboot if you chose to do so, that way the customer doesn't have to do that step all over again.
What do you dislike about the product?
Sometimes leading non tech savvy customer to our portal can be tough
What problems is the product solving and how is that benefiting you?
Fixing computers remotely or just worked on machines over the internet so they don't have to make a 2nd trip to have us take another look at it.
Not bad! Gets the job done.
What do you like best about the product?
Able to guide the customer around with ease. Very reliable as far as connecting with customers is concerned.
What do you dislike about the product?
Overall user interface feels a little clunky.
What problems is the product solving and how is that benefiting you?
Easily resolving technical issues for customer by visually guiding through troubleshooting steps.
Recommendations to others considering the product:
I would recommend it for a straight-to-the-point, secure screen sharing program.
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