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Top notch remote system
What do you like best about the product?
The best thing about Bomgar is to have the ability to share screens with the user while they are logged in. It creates a secure connection that allows you to chat with the user while troubleshooting issues. This makes things more efficient than having to go to the user's office for account/software related issues
Another great thing about this product is when you are troubleshooting software issues. There are many times when I needed to re-install or make changes to a configuration item in a packaged software that wasn't working correctly, and I had to have the user restart the device. Once the device restarts and the user logs back into their account, the session is restored. This is an absolutely amazing feature that makes it unique from other remoting clients.
Another great thing about this product is when you are troubleshooting software issues. There are many times when I needed to re-install or make changes to a configuration item in a packaged software that wasn't working correctly, and I had to have the user restart the device. Once the device restarts and the user logs back into their account, the session is restored. This is an absolutely amazing feature that makes it unique from other remoting clients.
What do you dislike about the product?
The process to have the user go to the Bomgar website to select the Tech can be a little lengthy and cumbersome at times if the user is not familiar. It will sometime take awhile to tell the user what URL to type in to even get to the support site and then select which support technician they are communicating with. Sometimes they will get confused when the session downloads if they have not done it before.
What problems is the product solving and how is that benefiting you?
Our Service Desk and Desktop Support use Bomgar for account, software, and basic desktop questions so we can view the desktop without physically going to the device.
Recommendations to others considering the product:
Bomgar is very easy to use and easy for the users once they are familiar with the process.
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Great software
What do you like best about the product?
The software is very easy to use. It is an excellent tool for remote support, especially when attempting to support an application you are unfamiliar with as it allows you to interact with the user. We have used Bomgar for a year to replace teamviewer.
What do you dislike about the product?
The software still seems very resource heavy so it has caused some issues with older machines.
What problems is the product solving and how is that benefiting you?
Bomgar allows us to provide better support as we can get a better handle on the issues our users encounter when using an application. We are also able to monitor what outside vendors do in case any issues arise while they are implementing their products.
Recommendations to others considering the product:
Nothing to suggest, just use the software and chances are that you will love be it.
Bomgar is a great solution for multi-platform remote support!
What do you like best about the product?
The functionality is exactly what we need, which is the ability to support all platforms regardless of the device's type, status, or location, and also to provide all of the functionality we're looking for in a remote support tool. We are also excited about the security and privacy model that Bomgar offers.
What do you dislike about the product?
Apps for support staff can be a little clunky (non-native in appearance) and visually overwhelming at first. Mobile app (iOS) feature set could be improved to better match what is offered in the desktop client on Windows/macOS.
What problems is the product solving and how is that benefiting you?
We are building a second remote campus we will need to support, in addition to additional support to faculty and staff working from home.
Recommendations to others considering the product:
If you need a tool for remote support, due to geography, and you need to support multiple platforms, Bomgar is the one you should look at first.
Hands Down, Best Remote Support Out There!
What do you like best about the product?
I like the fact that you can go back and view the remote sessions from the tech's. This can be used for training or verification that someone did or didn't do something on the remote computer.
What do you dislike about the product?
I don't like the fact that you are not able to wake a computer that is pinned when it is sleeping or hibernating.
What problems is the product solving and how is that benefiting you?
We use Bomgar to support all our end users and for a variety of production servers. We can connect to the servers, if need from a phone.
Recommendations to others considering the product:
This is the best, secure remote support appliance out there and I would recommend it to anyone.
Good tool for remote support
What do you like best about the product?
Feature rich, easy to use, especially for end user use (send website, email, session keys, ability to simply click on rep. name when accessing site, etc.)
What do you dislike about the product?
Nothing in particular. A bit confusing to use at first at a tech level if detailed instructions aren't provided as far as how to start the actual remote session.
What problems is the product solving and how is that benefiting you?
Ability to provide more in depth user support, solve more issues at first level.
Recommendations to others considering the product:
A very suitable tool for remote access support.
Bomgar, one of the best
What do you like best about the product?
I like how much control I have, I use it mostly in a support capacity, but I can do anything I need to do. User doesn't click the links you need to start the client? It's okay...jump to their machine. Person keeps clicking around as you're trying to do whatever you need to do? Disable their input.
What do you dislike about the product?
It's not very intuitive, at least not at my organization, I had to figure out Bomgar by playing around with it. But once I figured it out...it was great.
What problems is the product solving and how is that benefiting you?
We are using it as our remote support tool. It's very useful for our non-english speaking users and our remote users.
Bomgar Remote Support
What do you like best about the product?
The ability to "look" over the end user's shoulder from my desk. Depending on the end user to describe the problem is terrible.
What do you dislike about the product?
The ipad client is a little difficult to navigate. Would like to see interactive control to support phones as well as desktops
What problems is the product solving and how is that benefiting you?
Good support tor end users. Ability to remotely control servers at locations too far to visit regularly.
Recommendations to others considering the product:
Excellent product.
BOMGAR Review
What do you like best about the product?
Being able to remote into customers machines makes a lot more troubleshooting possible. It does a pretty good job walking the customer through getting connected as well; even people who have a hard time operating their computer can usually get connected with us through BOMGAR
What do you dislike about the product?
The only thing I wish it worked with was our ticketing system. Not BOMGAR's fault though...
What problems is the product solving and how is that benefiting you?
General computer issues. We are able to troubleshoot much better by remoting in.
Recommendations to others considering the product:
Try using it as a customer at least once.
Best app for Remote Support
What do you like best about the product?
My company has been using Bomgar for about 1 year now and my IT department loves the program. Being able to log into any computer on our server to fix or help fix issue's. We have a large sales team across the country and this has definitely made life easier.
What do you dislike about the product?
Right now i'm not going to say anything. Maybe I've not used it enough to say something isn't right, but it's been an amazing tool
What problems is the product solving and how is that benefiting you?
Being able to fix sales reps computer from anywhere is definitively solving a lot of problems.
BeyondTrust Remote Support
What do you like best about the product?
Easily connect to remote systems to provide secure support. Can be deployed as physical appliance, virtual appliance, or as hosted virtual appliance.
What do you dislike about the product?
There is nothing that we dislike about this product.
What problems is the product solving and how is that benefiting you?
Provide remote support to end users and access unattended machines to perform maintenance
Recommendations to others considering the product:
Great product to provide remote assist. Very secure
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