BeyondTrust
BeyondTrust CorporationExternal reviews
326 reviews
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It's brilliant!
What do you like best about the product?
The fact that you can record the sessions is a really good idea and it works on many different platforms too
What do you dislike about the product?
Transferring files can sometimes be a little tricky.It would make the remote desktop connectivity a little easier. Otherwise, it's a great product and fits in with our everyday support and makes life a lot easier
What problems is the product solving and how is that benefiting you?
Remote support to thousands of students that are across 6 sites. We don't have the staff to be everywhere when users are experiencing Desktop issues.This in turn solves the issue straight away rather than having to visit site which takes time and reduces cost too!
Awesome and Useful Product
What do you like best about the product?
I like being able to provide effective and reliable support to my coworkers whenever and wherever they or I might be.
What do you dislike about the product?
There's nothing to dislike! This product is great!
What problems is the product solving and how is that benefiting you?
Allows me to provide effective support for employees who are across campus or otherwise not easily reached.
Beyond Trust Remote Support - One of our best purchase decisions
What do you like best about the product?
BeyondTrust Remote Support gives support professionals unequaled control of endpoint devices. Works with desktops, laptops, tablets, and phones. So easy to use, even the most basic end user can connect and get assistance.
What do you dislike about the product?
The only thing I would like to see is the ability to hear the audio from the endpoint device. This would greatly help in troubleshooting remote meetings and sound card issues.
What problems is the product solving and how is that benefiting you?
With limited personnel and a wide geographic area to cover, BeyondTrust Remote Support has enabled us to increase our response time on issues, which greatly increases our employees productivity. It also reduced our travel expenses by at least 50%.
Recommendations to others considering the product:
Although there are less expensive options available, BeyondTrust Remote Support is by far the most effective and reliable system I have experienced.
Ease Administration!! Feature rich tool with Security keeping the Key
What do you like best about the product?
The tool is easy to manage. The ultimate use of the tool is by Level1 or level 2 support guys, and this tool gives very ease management and very rich feature like video recording, automatic login to customer after a reboot while giving support. Auditing through ease to understand logs. Authentication through LDAP and other security features are great.
What do you dislike about the product?
A great product to have it in an infra for maintaining your endpoints or supporting them. Not yet anything to be dislike, working good.
What problems is the product solving and how is that benefiting you?
Support to our employees for general task and problems day are having in application install and issues.
Excellent user-friendly, quick solution oriented software
What do you like best about the product?
Bomgar Remote support is user-friendly for both IT support associate and the associate having IT issues. This allows for quick solution exploration remotely.
What do you dislike about the product?
There are no major dislikes with this software
What problems is the product solving and how is that benefiting you?
IT issues
Use Bomgar all the time
What do you like best about the product?
I use the admin functions to watch my team and make sure they are doing what they should be while at work.
What do you dislike about the product?
I wish I could zoom in on a screen when I'm in dual monitor veiw without having to select a side in single monitor view,
What problems is the product solving and how is that benefiting you?
We work in a Tech call center so we have to Bomgar into multi client's machines throughout the day to visually walk them through problem solving and or see some errors of recreate issues on their side using their database and install instance.
Recommendations to others considering the product:
Great software for a support team to have as a resource! Use this in our office bu every support rep multi times a day. Client side is easy to connect just through an IP address or a website with just a few clicks.
Very solid remote support tool - would recommend
What do you like best about the product?
ease of use for users, reliability of platform, consistency of connection
What do you dislike about the product?
Sometimes I have observed that when the remote system reboots, and the platform is set to auto reconnect, that it does not do so automatically.
What problems is the product solving and how is that benefiting you?
remote support of global user population
Top notch remote desktop/help desk software
What do you like best about the product?
Reporting and administration are far better than TeamViewer or SolarWinds. The new web console is handy when using Chromebooks for support, however the client side of supporting Chromebooks leaves some room for improvement. The flexibility of the Virtual Appliance vs the appliance has been a positive benefit since we upgraded.
What do you dislike about the product?
The new click to chat feature seems like a step backward for most cases as you need to install the full customer client to do anything other than chat.
What problems is the product solving and how is that benefiting you?
We provide remote support via telephone when possible to minimize on-site visits. Jump clients allow us easier access to clients that need additional support without having to go through VPNs.
Recommendations to others considering the product:
While not the cheapest option, the quality of the software makes up for the higher price.
Well Worth the Money
What do you like best about the product?
It is easy to use for end users and easy to administrate. You can use it to screen share on multiple platforms. It allows you to automatically login after restarting the client's machine as long as you have the customer type in their login credentials. Hence, the end user does not need to share their credentials. You can adjust what level of video quality you see on your end. For example, you can have Bomgar degrade the video quality to black and white instead of color to help with bandwidth issues. You can also easily see from a user or end user perspective who is available as an agent in Bomgar.
What do you dislike about the product?
Honestly, I cannot think of anything I dislike.
What problems is the product solving and how is that benefiting you?
At our Help Desk, we do a fair amount of support via phone, and doing support via phone can be heard when trying to communicate how to do something or where to look on the screen when talking to an end user. When conversations start to get hard for us support staff, we use Bomgar so that we can see the end user's machine and essentially do the work ourselves if needed versus trying to have the end user do the work.
Recommendations to others considering the product:
Bomgar is the right software for support staff if you want to be able to screen share, act as administrator on client machine, stay connected after rebooting client machine, and not have to ask client to share their password with you.
Loved it!
What do you like best about the product?
Being able to remote in a computer was always a breeze with Bomgar, no connection issues.
What do you dislike about the product?
I currently have no dislikes with Bomgar!
What problems is the product solving and how is that benefiting you?
I would use it to run tools to detect viruses, clean computers, and solve software related issues.
Recommendations to others considering the product:
They have a trial version so take advantage of it!
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