BeyondTrust
BeyondTrust CorporationExternal reviews
321 reviews
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We use Bomgar as a backup remote tool.
What do you like best about the product?
Bomgar is a very quick and reliable connection remote connection. It is very easy to use on both the on the support side and the users side.
What do you dislike about the product?
on a multi-monitor setup you cannot see both monitors at once. You have to switch between to the two
What problems is the product solving and how is that benefiting you?
We use Bomgar as a backup remote tool to connect to end users when our initial tool fails. It is very reliable and easy to connect.
Recommendations to others considering the product:
Bomgar is great. It's easy to use and makes for a quick connection.
Loving our personalized landing page.
What do you like best about the product?
Personalized landing pages. No codes to give to users. Dual screens easy to navigate with no need for scrolling.
What do you dislike about the product?
Sometimes the connecting to our servers is a little slow. But this might be more of an us thing then the software.
What problems is the product solving and how is that benefiting you?
We are better able to connect with our customers and do not need to send links or long codes to connect as we did with previous software.
Great basic software for remote support
What do you like best about the product?
Love the ability to customize our landing page and the ability to have them just click analyst names instead of entering a code.
What do you dislike about the product?
Lack of access to files on the remote computer and background options for remote computer.
What problems is the product solving and how is that benefiting you?
We are better able to connect to our users personal computers and computers not on our network.
Recommendations to others considering the product:
Review the available customization and background controls for the remote computer.
User friendly and great support capabilities
What do you like best about the product?
It has all the features I need to provide remote support for a wide variety of devices across multiple platforms in a user-friendly interface.
What do you dislike about the product?
I haven't found anything to dislike at the moment.
What problems is the product solving and how is that benefiting you?
Helps me connect and perform basic to advanced troubleshooting without having to be on site. It can also be useful to educate the customers and make them feel at ease while troubleshooting.
Recommendations to others considering the product:
At the moment of this review, Bomgar does offer a trial which you can compare to other options before making a final purchase.
Amazing product
What do you like best about the product?
This is an easy to use application that allows for easy connect to PCs.
What do you dislike about the product?
How hard it is to find a download for the product.
What problems is the product solving and how is that benefiting you?
I have solved many issues using this product, from printers not printing to connection issues with other programs. This product allows for ease of access so that you can fix the issues that need fixing, from where ever you might be.
Recommendations to others considering the product:
I would recommend that there be a product that allows home users to be able to download a free application that allows them to work on family and friends computers, without actually being there.
Bomgar Remote Review
What do you like best about the product?
It's really hard to pick out a favorite feature of Bomgar. There are so many that I like, from being able to use canned scripts to being able to transfer files and view system information in the background, it is really a very nice system.
What do you dislike about the product?
The only thing I can think of that I dislike is pretty much an institutional issue, there is a 15 minute no use time out, it can be irritating.
What problems is the product solving and how is that benefiting you?
We use it for everyday desktop support issues, so fairly standard trouble shooting.
It enables me to do almost whatever I need to to the machine without me having to make the, in most cases 15 minute trip to the user's computer.
It enables me to do almost whatever I need to to the machine without me having to make the, in most cases 15 minute trip to the user's computer.
Recommendations to others considering the product:
I would highly recommend Bomgar to anyone needing it for remote support of user machines.
Bomgar is a great Remote Desktop tool
What do you like best about the product?
Bomgar is a great Remote Desktop tool. As a tech support rep, the tool allows for easy toggling between multiple monitors, control of machine while keeping security in mind, and fairly easy to implement on the end user's machine.
When prompted to run something as administrator or access items such as the registry, Bomgar will not allow the tech accept these changes and they must be done by the end user. I appreciate the concern for the end user's security.
When prompted to run something as administrator or access items such as the registry, Bomgar will not allow the tech accept these changes and they must be done by the end user. I appreciate the concern for the end user's security.
What do you dislike about the product?
I wish it was even easier to implement on an end user's machine, but that is a slight wish. The program is rather resource heavy as well, and that can cause confusion when the program uninstalls itself for end users.
What problems is the product solving and how is that benefiting you?
We need remote access to end user's machines to conveniently address user questions and unexpected behaviors.
Awesome Remote Software
What do you like best about the product?
My company has used many different remote softwares in the past year and this has been the one we've ultimately switched over to. Bomgar has all the best features of the other options in one. I like the ease of getting people onto Bomgar, especially those who are less technically skilled. I love the "jump client" option to get onto someone's computer without them needing to get us on. That's been a lifesaver for our technicians and something the other remote software systems didn't offer.
What do you dislike about the product?
There isn't much I dislike about it. For my company, we have a number of licenses that anyone can login to use. The thing I dislike is the general queue of remotes once logged in. I'm never really sure where those come from or who is using them but overall, Bomgar is fantastic.
What problems is the product solving and how is that benefiting you?
We have been able to successfully implement, train, and continue to support all our clients using remote software and Bomgar has been our primary tool in doing that. Every representative in our Client Success department uses Bomgar multiple times a day and has found ease in using this software over others. It was very easy to implement with our reps when we made the change from the different softwares we were trying.
Payroll and Benefits Administrator
What do you like best about the product?
I have used Bomgar very often for working with ADP on projects and upgrades. It is always extremely useful and easy to use.
What do you dislike about the product?
I really do not see a downside. I have used the program many, many times and have never had a problem with it. It is always secure and always connects.
What problems is the product solving and how is that benefiting you?
I usually use the chat feature and the screen sharing features so that I can complete upgrades and implementation projects. It makes things much easier when we are both looking at the same screen
Recommendations to others considering the product:
do it! it is a reliable product.
Bomgar - the best!
What do you like best about the product?
We use Bomgar daily, and it really is an indispensible piece of software. It is intuitive to use, platform agnostic, and very powerful. Dedicated logging and credential management in Bomgar allows us to securely remote to customers machines as well as have what we need when it comes to audit time.
What do you dislike about the product?
At times Bomgar does take a while to launch, however, with each version, they are working on speeding up the application. They do listen to customers.
What problems is the product solving and how is that benefiting you?
We use bomgar for secure remote and desktop sharing. We heavily use the auditing capabilities.
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