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Easy to use, easy to connect
What do you like best about the product?
This program allows IT to easily take control of a user's computer remotely to help troubleshoot issues. Users are asked for their permission to transfer control for each session, and the program will pop up with an IM/dialog box for the IT support and the user to communicate in real time as troubleshooting occurs. The user typically will see a little icon in the upper right corner of their screen to show when someone else has control of their computer.
What do you dislike about the product?
Sometimes it has a little trouble when the user and the IT person have multiple screens, but this is easily avoided if the user simply moves the necessary windows to their main screen for the IT support. IT support is able to see both screens if that is too difficult.
What problems is the product solving and how is that benefiting you?
As a large business with many of our IT staff in headquarters across state lines, this has solved the need to have local IT support except for emergencies. IT staff can connect in seconds and be able to fix issues that usually would require an in-person visit.
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Bomgar for remote support
What do you like best about the product?
Quick and easy way to connect. I like that it disconnects users after an inactivity period. Other remote support tools I've used keep people logged in until they log out, resulting in people holding onto licenses resulting in no free licenses. I've never had that issue with Bomgar.
What do you dislike about the product?
The multiscreen display is a little awkward at times.
What problems is the product solving and how is that benefiting you?
We are solving remote support issues and presentation issues. You can easily share your screen with someone or have someone else's screen shared with you. You are also able to pin connection allowing remote logins when the user is not there in front of the computer.
Well Worth the Money
What do you like best about the product?
It is easy to use for end users and easy to administrate. You can use it to screen share on multiple platforms. It allows you to automatically login after restarting the client's machine as long as you have the customer type in their login credentials. Hence, the end user does not need to share their credentials. You can adjust what level of video quality you see on your end. For example, you can have Bomgar degrade the video quality to black and white instead of color to help with bandwidth issues. You can also easily see from a user or end user perspective who is available as an agent in Bomgar.
What do you dislike about the product?
Honestly, I cannot think of anything I dislike.
What problems is the product solving and how is that benefiting you?
At our Help Desk, we do a fair amount of support via phone, and doing support via phone can be heard when trying to communicate how to do something or where to look on the screen when talking to an end user. When conversations start to get hard for us support staff, we use Bomgar so that we can see the end user's machine and essentially do the work ourselves if needed versus trying to have the end user do the work.
Recommendations to others considering the product:
Bomgar is the right software for support staff if you want to be able to screen share, act as administrator on client machine, stay connected after rebooting client machine, and not have to ask client to share their password with you.
Loved it!
What do you like best about the product?
Being able to remote in a computer was always a breeze with Bomgar, no connection issues.
What do you dislike about the product?
I currently have no dislikes with Bomgar!
What problems is the product solving and how is that benefiting you?
I would use it to run tools to detect viruses, clean computers, and solve software related issues.
Recommendations to others considering the product:
They have a trial version so take advantage of it!
Great option for working with Clients
What do you like best about the product?
I love bomgar for walking clients through using their programs. Easy to use and has many tools to help you.
What do you dislike about the product?
I wish that the program worked better for clients with Macs.
What problems is the product solving and how is that benefiting you?
Easy way to help and train clients remoely
Effective and easy to use.
What do you like best about the product?
The product is easy to learn and begin implementing in businesses.
What do you dislike about the product?
The look of the client is old and outdated. It is easy to use but it could use with some stylistic improvements.
What problems is the product solving and how is that benefiting you?
Chat support. It gives customers the ability to contact us through a different median.
Robust but OUdated
What do you like best about the product?
Althought the UI and UX is rather outdated, it is still a robust system when using spanning a number of devices.
What do you dislike about the product?
Very Very Outdated UI and UX. Unreliable at times live time monitoring.
What problems is the product solving and how is that benefiting you?
Being able to reach an incredible amount of devices from a single software proves useful when one needs to controlling all types of devices including servers and POS systems.
Recommendations to others considering the product:
Althought the UI and UX is rather outdated, it is still a robust system when using spanning a number of devices, especially when you have systems like a POS connected to the intranet. Could use a little work on UX and UI as described earlier.
You're calling in from where???
What do you like best about the product?
It is great to be able to share desktops with a user who is having problems with their laptop or computer offsite. It doesn't even have to be a computer owned by our company.
What do you dislike about the product?
Not Bomgar's problem, but because so many users use high def monitors, when it translates over to our remote session, sometimes it's hard to click the mouse in exactly the right place. It's also hard to set up our equipment to allow an administrator password (our users do not have admin rights).
What problems is the product solving and how is that benefiting you?
remote access to users offsite to help resolve computer problems
Recommendations to others considering the product:
if there is software installation/removal/etc, and your user doesn't have admin rights, there is a lot of work on the front end to get it working to not blank the screen when it asks for an admin password. For typical desktop support, it's great
Bomgar- an easy way to help other people by linking into there pc
What do you like best about the product?
I like that I can send someone an email and they can ok me to look on their pc desktopif they need help.
What do you dislike about the product?
I haven't found anything I do not like, it is a very useful tool.
What problems is the product solving and how is that benefiting you?
It helps so if someone needs my help, I do not need to be at that their physical desk.
Recommendations to others considering the product:
Easy way to help out others without ohysically being there.
Very powerful and very secure remote software
What do you like best about the product?
The security of both myself and my client when using this software. The layer of protection is there for both the help provider and the support client.
What do you dislike about the product?
The only thing that I dislike is the file sharing portion of the software. I find it hard to navigate thru this for downloading and installing software.
What problems is the product solving and how is that benefiting you?
Helping our client with end support of POS software and back office retail support.
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