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Bomgar is great for hand's on support
What do you like best about the product?
What I list best about Bomgar is the fact that I can see and experience the issue being reported by the end-user and have hands-on capabilities to help resolve an issue.
What do you dislike about the product?
The only thing that is a little cumbersome with the product is that Bomgar continue to polls the user about being logged in, which sometimes pops up when performing other application duties that can get in the way.
What problems is the product solving and how is that benefiting you?
Bomgar has helped several IT departments across the university campus to assist our faculty, staff & students at a more quickly, especially when the description of the issue would require the technician to view the problem being reported at the time.
Recommendations to others considering the product:
It is a wonderful remote support tool
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Bomgar - Remote support, this is the ticket.
What do you like best about the product?
Bomgar lets you quickly connect to your clients computers for screen sharing and troubleshooting. Bomgar offers the easiest to use and fastest system for remote desktop computer support. Their client is easy to install and use on your own machine, and setting up remote sessions can be done by the most basic computer user.
What do you dislike about the product?
There are hardware requirements, but they are not expensive. Some firewalls, virus scan, and security software's do not natively allow remote access.
What problems is the product solving and how is that benefiting you?
Bomgar has saved countless travel hours to remote sites for computer help. The benefits include time savings for both our company and our customers. Not to mention the productivity time saved by our customers in reduced down time.
Cool program
What do you like best about the product?
I liked the remote access abilities and the ability to work with a specific tech person with their access session key.
What do you dislike about the product?
I disliked the tech having the ability to stayed logged in remotely for long periods of time.
What problems is the product solving and how is that benefiting you?
This program eliminates user error and tech issues when launching your system. The benefit I realized was that it took away the stress of trying to get your computer or program working again on your own.
Good product minor issues
What do you like best about the product?
Easy to use. I like that I has a client install. Ability to pin computers in console.
What do you dislike about the product?
Issues when uses run the client not having admin rights on there machine can cause delays. Also running into an issue when users click to launch the client with the page not being displayed and they have to hit F5.
What problems is the product solving and how is that benefiting you?
We are able to remotely solve users issues.
Recommendations to others considering the product:
Good product. Seems stable. I recommend the VM appliance over the physical.
Good remote support software especially for out of office staff
What do you like best about the product?
We use this software for our tech support and it is a really great way for us to give the IT staff access to each computer to assist when a problem occurs. This system is very easy to use and very helpful for our out of office employees to use. I really like this program.
What do you dislike about the product?
To date I have not had any issues with the software and really have no complaints or dislikes at this point. If I had one thing to mention, it would be that the program can sometimes have a glitch which causes the user to shut down the program and sign in again. Over all this is the only issue that I have experienced in my use of Bomgar Remote Support program.
What problems is the product solving and how is that benefiting you?
The benefits that we have seen with this software is ease of access for technical support which greatly helps us as our IT staff works outside of the office. They are able to do tech support remotely to help with any issues we might be experiencing. Many of our employees work outside of the office doing sales, so this program also comes in handy for accessing laptops and other devices to run support when needed.
Recommendations to others considering the product:
I would recommend this program if you are looking for an easy to use remote support system that will allow outside employs or staff to remotely access in-office computers. This is particularly helpful for IT and customer service use.
Good remote log in software
What do you like best about the product?
It has a nice GUI and it sounds fairly easy to use, especially for new users coming from more popular remote support software
What do you dislike about the product?
It has quite a bit of lag when attempting to load the IP addresses or connect to a computer.
What problems is the product solving and how is that benefiting you?
It's great when attempting to solve technical issues remotely. Though not always swift, it can be effective for quick resolve to customer issues.
Recommendations to others considering the product:
Get to learn more about how to use Bomgar before attempting to use it to help your customers, it can be a useful tool but one must know how to use it well.
Awesome Remote support software.
What do you like best about the product?
I like that I can save the customer computer for pending fixes and tag them for knowing what customer it belongs to.
Also the fact that i can transfer files and terminate services, see most specs of computer.
Also the fact that i can transfer files and terminate services, see most specs of computer.
What do you dislike about the product?
I actually dont dislike anything. It has everything I need to do my job.
What problems is the product solving and how is that benefiting you?
I remote into customers computers and try to resolve our program problems. The benefits are that the customer grants us access and they can disconnect anytime they dont feel comfortable.
Recommendations to others considering the product:
Dont bother with other software when this one can do most of what you need for business.
Great for remote support
What do you like best about the product?
Enables tech support to control your system when they cannot identify the problem
What do you dislike about the product?
There is nothing I dislike from using it so far
What problems is the product solving and how is that benefiting you?
System problems and technical support
Reliable tool for tech screen share needs
What do you like best about the product?
I love having the ability to see what the customer is needing help with and being able to help them as efficiently as possible.
What do you dislike about the product?
Time consuming task when attempting to initiate a session with technological challenged individuals
What problems is the product solving and how is that benefiting you?
Inbound call technical support... Helps to resolve issues faster
Recommendations to others considering the product:
Highly recommended
Flexible and built to work smoothly during heavy workloads
What do you like best about the product?
This tool was certainly made with security in mind. When you are in a support session with a customer, all the activities and permissions given get logged in the audit log of the session. The video recording is a great plus and I appreciate it's also in high resolution. It's also compatible with enterprise-grade tools, such as Kerberos authentication and LDAP for user directory retrieval. For mission-critical organizations, the failover set up is also very nice and easy to setup. Last but not least, the documentation is very clear and well covered, and that is a great advantage over many tools of the industry. What I like most is that they really seem to hear the market, because when I get asked as a consultant about a feature, within a few clicks away I find it in the tool.
What do you dislike about the product?
If you size it incorrectly during the deployment into a hypervisor, it will take a lot of RAM and it might take a lot of resources to the point the entire hypervisor gets unusable. However, that scenario is not very likely, specially if you followed up the documentation properly.
What problems is the product solving and how is that benefiting you?
The granular permissions model and the audit log and video the product offers, is a great benefit for those customers that need to comply with heavy regulations, so when choosing remote support tools, this choice is an easy call on BOMGAR, because of this.
Recommendations to others considering the product:
When deploying the solutions, please make sure you have all the requirements mentioned in the documentation before attempting to deploy the appliance. Otherwise you will hit roadblocks and doing "ad-hoc" setups that will not be best practice when deploying the solution.
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