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Easy and Secure
What do you like best about the product?
This is very easy and convenient to use as well secure
What do you dislike about the product?
If I say technically I could not find any disadvantage as of now.
What problems is the product solving and how is that benefiting you?
Able to take remote quickly even over internet. Very convenient to users. Supporting on multiple devices.
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Ease of access
What do you like best about the product?
The fisrt thing I liked about the product is that it helps the users to access it from any where. It doesnot require you to be on the company server. You just need an active internet and the product allows you to access any site from your organisation.
What do you dislike about the product?
VPN connection isn't available everywhere. as after connecting to the VPN the internet speed gets reduced.
What problems is the product solving and how is that benefiting you?
When there is an issue at the client's network. This remote support easily gives a platform to connect with the desktop directly without any external device connected.
Easy to Use
What do you like best about the product?
BeyondTrust Remote Support simplifies the support process that enables seamless assistance.
What do you dislike about the product?
On techinical side, as of now I dont see any disadvantage.
What problems is the product solving and how is that benefiting you?
Easy to take controll during remote support. Hassle free experience,
BeyondTrust Remote Support Tools for Seamless Assistance
What do you like best about the product?
Elevation feature is very good, it has very user friendly interface additionally to take full control of the client machine is very good
What do you dislike about the product?
Not really any dislike, evey feature are pretty much easy to understand
What problems is the product solving and how is that benefiting you?
Install application where required local admin rights
Bomgar is THE remote support killer app for Help Desks
What do you like best about the product?
Bomgar is the most robust Remote Support app for help desks and managed service providers, blowing away the competition since its inception when it was the only choice on the market in the early 2000s. The Group Policies provide for granular role-based access controls for least privilege, and Bomgar can scale up effortlessly to as many endpoints that need supporting and as many techs you have to support them.
Licensing is per concurrent tech, with unlimited unattended sessions (pinned clients) and attended sessions (client-started sessions). Client-initiated sessions can easily be pinned for later use, and our clients have come to expect that we have Bomgar access to their PCs, so our help desk engineers can remote into a client machine when they call and be seeing their screen before they even finish describing the issue. This allows us to keep our time per ticket at a minimum, with client satisfaction at a maximum.
Bomgar support is knowledgeable and responsive, spending weeks if necessary to validate bug reports and submit them to development for resolution in an upcoming release. Bomgar supoorts Windows, Linux, and Mac equally well, with features galore that I didn't realize I would miss until we tried other products, like System Info, session recording and reporting, a robust API, File Transfer, canned scripts, and canned chat messages.
Bomgar also faciliates secure SSH so we don't have to expose SSH servers to the wide open internet, and by leveraging Bomgar Vault, technicians don't need to know credentials in order to elevate privileges or log into privileged machines.
Bomgar's commitment to being security-first shows in all its modules, making it not surprising that Bomgar is the choice for enterprises and government use cases, while still being user-friendly and cost-effective enough for a typical MSP.
Licensing is per concurrent tech, with unlimited unattended sessions (pinned clients) and attended sessions (client-started sessions). Client-initiated sessions can easily be pinned for later use, and our clients have come to expect that we have Bomgar access to their PCs, so our help desk engineers can remote into a client machine when they call and be seeing their screen before they even finish describing the issue. This allows us to keep our time per ticket at a minimum, with client satisfaction at a maximum.
Bomgar support is knowledgeable and responsive, spending weeks if necessary to validate bug reports and submit them to development for resolution in an upcoming release. Bomgar supoorts Windows, Linux, and Mac equally well, with features galore that I didn't realize I would miss until we tried other products, like System Info, session recording and reporting, a robust API, File Transfer, canned scripts, and canned chat messages.
Bomgar also faciliates secure SSH so we don't have to expose SSH servers to the wide open internet, and by leveraging Bomgar Vault, technicians don't need to know credentials in order to elevate privileges or log into privileged machines.
Bomgar's commitment to being security-first shows in all its modules, making it not surprising that Bomgar is the choice for enterprises and government use cases, while still being user-friendly and cost-effective enough for a typical MSP.
What do you dislike about the product?
The annual maintenance fee steadily increases about 5% year over year. While this does, in fact, track with inflation, it is uncommon in the MSP tool space to see such constant cost increases. It is still less expensive than competitors, however, because Bomgar allows virtually unlimited client connections (persistent and temporary), whereas other products bill based on endpoint as opposed to concurrent techs.
Bomgar's API is robust but lacking in certain key areas; for example, one cannot query the API for a list of pinned "jump clients"; the documentation cites the reason for this being the undue strain it would put on the appliance to query and deliver such a large amount of data. These kind of limits restrict the usability of the API.
Bomgar's API is robust but lacking in certain key areas; for example, one cannot query the API for a list of pinned "jump clients"; the documentation cites the reason for this being the undue strain it would put on the appliance to query and deliver such a large amount of data. These kind of limits restrict the usability of the API.
What problems is the product solving and how is that benefiting you?
Bomgar allows us to access client machines (Mac/PC workstations, Linux/Windows servers) within seconds to diagnose and resolve issues at the help desk, resulting in uncharacteristically high CSAT scores and client experience satisfaction. Bomgar also allows our Tier 3 engineers and professional services engineers to access the backend resources to efficiently perform their tasks, with no tradeoff between high-res screen sharing sessions and scalability to support hundreds of sessions simultaneously.
From an administration standpoint, having used similar competing products, Bomgar provides the most flexible and granular group policies to allow for least-privilege user provisioning in a complex MSP environment where not everyone should have accesss to all endpoints and/or all features of the product.
From an administration standpoint, having used similar competing products, Bomgar provides the most flexible and granular group policies to allow for least-privilege user provisioning in a complex MSP environment where not everyone should have accesss to all endpoints and/or all features of the product.
BeyondTrust Remote Support a robust product in its area to secure and facilitates remote connections
What do you like best about the product?
It's security is main advantage over other competitors in market.
It supports multi factor authentication and encription. It can be integrated with other identity solutions.
It supports multi factor authentication and encription. It can be integrated with other identity solutions.
What do you dislike about the product?
It is on higher cost as compare to other competitors.
What problems is the product solving and how is that benefiting you?
First thing is that we require the compliance for our client and it is auding and securely creating the remote connection which fulfilled our need.
BeyondTrust - Great remote Support Tool! Plan your implementation fully.
What do you like best about the product?
The ease of use for our support agents means minimal training is required for using BeyondTrust though we have invested in BeyondTrust training from BTU. Integration with our ServiceNow ITSM system also streamlines the support process for our support agents. Lastly, having the security of knowing that our data is safely encrypted and controlled gives our Information Security team comfort as opposed to using less secure services to provide support in our healthcare environment.
What do you dislike about the product?
BeyondTrust system administration could be easier. It is sometimes difficult to properly define service groups within the tool. Active Directory integration for group creation could be smoother.
What problems is the product solving and how is that benefiting you?
Improve customer relations/service
Improve business process outcomes
Improve compliance & risk management
Improve business process outcomes
Improve compliance & risk management
Using Beyond Trust for office use and it works perfectly for Privilege management and Remote Support
What do you like best about the product?
It Eliminates usage of other third party dangerous apps and provides a secure platform. It is easy to use , implement and integrate with systems having lots of features.
What do you dislike about the product?
Sometimes it faces issues when connected on VPN's. Customer support is good though .
What problems is the product solving and how is that benefiting you?
It is greatly solving Privilege management and makes it a click only to get user access in easiest possible way.
The BeyondTrust Remote Support Love
What do you like best about the product?
Secure Remote Access, Comprehensive Feature Set, Platform Agnostic, Scalability and Flexibility and Customization and Automation
What do you dislike about the product?
Complexity of Configuration, Learning curve, cost
What problems is the product solving and how is that benefiting you?
Remote Access Management, Security and Compliance, Enhanced Collaboration
Bomgar - BeyondTrust Remote Support
What do you like best about the product?
Let me put it in simple words.
1. Very easy to use.
2. You put the IP address, hostname or RDP address and you will be able to take remote screen share access.
3. It is easy to reach the customer support of Team Bomgar through website or email.
4. I use it daily to help employees on their issues.
5. I can remotely login using IP address, I can ask the share the email with a link to take remote access and it is also integrated in our chat support portal.
1. Very easy to use.
2. You put the IP address, hostname or RDP address and you will be able to take remote screen share access.
3. It is easy to reach the customer support of Team Bomgar through website or email.
4. I use it daily to help employees on their issues.
5. I can remotely login using IP address, I can ask the share the email with a link to take remote access and it is also integrated in our chat support portal.
What do you dislike about the product?
The application hangs at times where we literally have to wait for about 1-2 minutes and it is not good while handling chats as a Service Desk Analyst.
What problems is the product solving and how is that benefiting you?
It is benefitting me in taking screen share access, remotely logging in to our servers, VDI's...etc
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