The primary use case is for remote access, particularly for third-party access where direct access cannot be granted into the network. It addresses the need to provide vendors access without creating privileged IDs directly in the network.
BeyondTrust
BeyondTrust CorporationExternal reviews
322 reviews
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External reviews are not included in the AWS star rating for the product.
Fast, Secure and Ideal but Needs UI Improvements
What do you like best about the product?
It provides the platform where I can access the remote support without any tension of getting exposed to risk.
What do you dislike about the product?
The interface is kind of outdated and not modern as of todays date.
What problems is the product solving and how is that benefiting you?
I don't need VPN to access the remote system.
Reliable and efficient remote support solution
What do you like best about the product?
The most helpful things about BTRS are the ease of set-up and use. It's supported by different OS and multiple engineers can work together in one session. The fact that the sessions are encrypted, audited, logged and more is perfect for our ISO office. The tool itself is reliable and stable.
What do you dislike about the product?
Currently no major issues were experienced. The GUI feels sometimes a bit outdated.
What problems is the product solving and how is that benefiting you?
It solves the need for a solution where our engineers can control and manage devices remotely in (critical) support cases.
BeyondTrust Remote Support beyond Reliable.
What do you like best about the product?
Sessions are fully encrypted (TLS 1.2+), with extensive logging, video capture, and audit trails. Works across Windows, macOS, Linux, iOS, Android, ChromeOS, and even network devices and kiosks. Multiple technicians can join a session (“session sharing” / “shadowing”) to solve complex issues faster.
What do you dislike about the product?
Some users note that the agent/client can be heavy on system resources, especially on older machines.
What problems is the product solving and how is that benefiting you?
I use BeyondTrust Remote Support to quickly and securely assist remote employees. For example, when a manager couldn’t connect to the VPN, I launched a secure session, fixed the issue, and restored access within minutes. It’s helped me resolve problems faster, maintain compliance, and keep users productive from anywhere
My experience has been great!
What do you like best about the product?
It excels in security, control, and efficiency, making the overall remote troubleshooting process reliable.
What do you dislike about the product?
The interface can be a bit complex and has a bit of a learning curve before you become fully comfortable.
What problems is the product solving and how is that benefiting you?
it streamlines secure remote access, accelerates troubleshooting, and automates compliance audits. This leads to faster incident resolution and reliable assistance for the team.
BT-PAM Review
What do you like best about the product?
We can access multiple servers by single portal whether it's AWS, AZURE or GCP.
What do you dislike about the product?
Nothing. Everything is good. Just we need to onboard the servers here.
What problems is the product solving and how is that benefiting you?
We can access multiple server through one portal. Don't need different portals for each cloud provider. Also for both windows and linux.
Flexible and Efficient, but Could Use More Entra Support
What do you like best about the product?
What I like best about BeyondTrust Remote Support is how easy it is to access unattended devices. It just requires a double-click from the jump list.
I also really like that there are multiple ways to connect—whether it’s through a session key, a jump client, or even a remote invite. That flexibility makes it super convenient to support different types of users and situations without jumping through hoops.
Overall, it just makes remote support smoother and more efficient.
I also really like that there are multiple ways to connect—whether it’s through a session key, a jump client, or even a remote invite. That flexibility makes it super convenient to support different types of users and situations without jumping through hoops.
Overall, it just makes remote support smoother and more efficient.
What do you dislike about the product?
One thing I wish BeyondTrust Remote Support did better is offering more options for connecting to Entra-joined devices. The jump client works fine most of the time, but it would be great to have an alternative method for unattended access—just in case the jump client stops working or gets removed from the endpoint. Having a backup option would make things a lot more reliable, especially in environments where device management can be a bit unpredictable.
What problems is the product solving and how is that benefiting you?
BeyondTrust Remote Support really helps us tackle a couple of key challenges. One big one is being able to access kiosk-based devices where no user is present. With unattended access, we can jump in and troubleshoot or update those machines without needing someone on the other end, which is a huge time-saver.
It also makes it easy to support our end users quickly and efficiently. Whether they’re in the office or remote, we can connect fast and get issues resolved without a lot of back and forth. Overall, it helps us keep things running smoothly and cuts down on downtime.
It also makes it easy to support our end users quickly and efficiently. Whether they’re in the office or remote, we can connect fast and get issues resolved without a lot of back and forth. Overall, it helps us keep things running smoothly and cuts down on downtime.
Trust but Verify
What do you like best about the product?
The ability to verify with accurate and current data.
What do you dislike about the product?
Data updates may not be as current as .you think
What problems is the product solving and how is that benefiting you?
Verification of specific coverage forms and endorsements to conform to contractual agreements.
Ease of use and adaptable
What do you like best about the product?
This tool is very easy to use and manage, and the documentation provided is extremely thorough. I rely on bomgar daily to remotely access machines for troubleshooting and testing custom scripts. The ability to implement canned scripts has proven especially useful in my environment. Customer support to our users makes it very streamline. Integrations to our systems was not as hard since we got help with the implementation from the beyond trust team.
What do you dislike about the product?
Wish when creating a support ticket, they would respond a little faster.
Hopefully they can do PIV passthrough more seamless
Also expandable preview of the screen of a computer so we know if they are in a meeting or working before remoting in.
Hopefully they can do PIV passthrough more seamless
Also expandable preview of the screen of a computer so we know if they are in a meeting or working before remoting in.
What problems is the product solving and how is that benefiting you?
ease of use to remote to users, and elevation of scripts ran, since we are passwordless running scripts as the local account through can scripts work very well
Efficient for remote access for third-party vendors
What is our primary use case?
What is most valuable?
The features are common among systems, including special management, password management, and credential management. A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems. With tools like PRA, access can be granted without creating IDs directly on AD, providing access to privileged or target systems very efficiently.
What needs improvement?
One potential improvement is in the support department. Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues. Improved regional support timing would enhance the service.
For how long have I used the solution?
I have been in this industry for 18 years.
What do I think about the stability of the solution?
Technologies and prominent tools are continuously evolving and are stable as they adapt to market changes.
What do I think about the scalability of the solution?
Scalability depends on the size of the organization and the number of users, systems, and target servers. Exact scalability can vary based on these factors.
How are customer service and support?
The customer service is excellent. They are responsive to severity issues immediately, however, coordination could improve regarding the time difference in various regions.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have experience with various prominent tools like CyberArk and BeyondTrust.
How was the initial setup?
Initial setup depends on several aligning factors within the organization and typically takes a couple of months to complete.
What's my experience with pricing, setup cost, and licensing?
The pricing includes some variance in the cost of licensing, and the costs are integrated into the overall system pricing. Licensing across different tools does not show significant differences in costs.
Which other solutions did I evaluate?
The alternatives evaluated include CyberArk and BeyondTrust. The entry of Delinea, merging Centrify and Thycotic, has added more competition to the market which was previously dominated by the two aforementioned solutions.
What other advice do I have?
I rate BeyondTrust Remote Support as eight out of ten.
This solution is robust, and I recommend it for its efficient handling of remote access without needing to onboard users directly into systems. I give the overall solution a rating of eight out of ten.
Pam
What do you like best about the product?
It's good to authenticate with linux server as well
What do you dislike about the product?
I have used vscode ssh extention and I am unable to access the linux server using vscode extention
What problems is the product solving and how is that benefiting you?
We able to see all user connections with secure method
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