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Only way to support remote customers
What do you like best about the product?
Instant access to all my customers with complete unattended control.
What do you dislike about the product?
It will not make my morning coffee, so pretty much nothing.
What problems is the product solving and how is that benefiting you?
Provide support for hundreds of customers with minimal staff
Recommendations to others considering the product:
Think about security, control, and ease-of-use.
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BOMGAR is a time saver
What do you like best about the product?
The ability for our techs and myself to try and troubleshoot something in our remote offices without driving there for every little issue.
The Bomgar button! A desktop icon that takes users directly to the help queue so an IT member can help them.
Jump Clients: if installed allows IT to remote into any PC without user interaction.
Having different levels of IT users for the representative console.
Having Personal queues to help users as well as a general. (you can actually give your user a button that will go directly to a certain member of IT)
The Bomgar button! A desktop icon that takes users directly to the help queue so an IT member can help them.
Jump Clients: if installed allows IT to remote into any PC without user interaction.
Having different levels of IT users for the representative console.
Having Personal queues to help users as well as a general. (you can actually give your user a button that will go directly to a certain member of IT)
What do you dislike about the product?
Setting up the console settings is very lengthy due to all the options. I feel like they could be grouped better somehow, although i wouldn't really want to give up the granularity it offers
What problems is the product solving and how is that benefiting you?
We are saving lots of time by trying to help a user right from our desk before we drive out to their site. Having the ability to switch user and stay connected is also a great feature that lets us perform admin tasks.
We are also using this to have clients show us what they are seeing without having to be at their desk.
We are also using this to have clients show us what they are seeing without having to be at their desk.
Recommendations to others considering the product:
If you currently don't have remote support in place this is the ticket. There are so many great features like desktop buttons that take users directly into the help queue, or jump clients that allow admins to take control of any machine a jump client is installed on..
We use Bomgar as a backup remote tool.
What do you like best about the product?
Bomgar is a very quick and reliable connection remote connection. It is very easy to use on both the on the support side and the users side.
What do you dislike about the product?
on a multi-monitor setup you cannot see both monitors at once. You have to switch between to the two
What problems is the product solving and how is that benefiting you?
We use Bomgar as a backup remote tool to connect to end users when our initial tool fails. It is very reliable and easy to connect.
Recommendations to others considering the product:
Bomgar is great. It's easy to use and makes for a quick connection.
East basic Remote support tool
What do you like best about the product?
Bomgar is easy to use. I never used any of the others because they were more complicated. It is easier connect without sending a request just having them navigate to our site.
What do you dislike about the product?
Sometimes it takes multiple steps to get approved to fully control the users computer. This is probably because of their security settings but its annoying. Would be great if they could just approve once.
What problems is the product solving and how is that benefiting you?
We are better able to support our remote users. We are also able to remote into mobile devices which we could not do before.
Recommendations to others considering the product:
Spend the extra for the landing pages and customization. Its really a deal breaker and makes it way easier then reading out codes or hoping to email a link to your users.
great application for remote help for all types of users
What do you like best about the product?
I can send a link via email to anyone worldwide to access their machine, company or privately owned. There is a way you can create a shortcut to be placed on someones desktop. So all they have to do is click the shortcut to activate the session with you. Very helpful.
What do you dislike about the product?
Sometimes when they have multiple monitors, it makes it hard to see.
What problems is the product solving and how is that benefiting you?
When someone can't use the vpn connection we can easily remote in and troubleshoot.
Recommendations to others considering the product:
Use the chat tool, it is fantastic for folks who can't get to a phone.
Loving our personalized landing page.
What do you like best about the product?
Personalized landing pages. No codes to give to users. Dual screens easy to navigate with no need for scrolling.
What do you dislike about the product?
Sometimes the connecting to our servers is a little slow. But this might be more of an us thing then the software.
What problems is the product solving and how is that benefiting you?
We are better able to connect with our customers and do not need to send links or long codes to connect as we did with previous software.
Great easy to use remote tool
What do you like best about the product?
I like that we don't need a code or special link to connect with our users. We are able to have them just click on the analysts name.
What do you dislike about the product?
Lack of ability to access task manager from our side as well as up time and system information
What problems is the product solving and how is that benefiting you?
We are now able to also assist remotely for mobile devices which was could not before.
Recommendations to others considering the product:
Use an evaluation version to be sure you have the features you need. We sacrificed some for a better product with better usability.
Great basic software for remote support
What do you like best about the product?
Love the ability to customize our landing page and the ability to have them just click analyst names instead of entering a code.
What do you dislike about the product?
Lack of access to files on the remote computer and background options for remote computer.
What problems is the product solving and how is that benefiting you?
We are better able to connect to our users personal computers and computers not on our network.
Recommendations to others considering the product:
Review the available customization and background controls for the remote computer.
Good software for the cost
What do you like best about the product?
The process to connect is pretty simple. We also have a custom portal which is simple and no need for access codes.
What do you dislike about the product?
There are several steps to get full control and has to reconnect then so it takes a moment.
What problems is the product solving and how is that benefiting you?
Connecting to users outside of our network. We are able to better assist our uses on personal machines including mobile devices.
Recommendations to others considering the product:
Consider the pros and cons. Some of the customization are better then competitors but it comes at a cost.
Top of the Class Remote Software
What do you like best about the product?
Plenty of tools and options, constantly getting new features. Just a solid product.
What do you dislike about the product?
I wish the reporting was better, It would be nice to get some dashboards to be able to report on analysts
Reporting is just basic data from sessions. Usable but additional options would be better.
Reporting is just basic data from sessions. Usable but additional options would be better.
What problems is the product solving and how is that benefiting you?
98% of our IT support is remote, so we leverage this product for every ticket logged. We would not be able to be as successful if we did not have this product.
Recommendations to others considering the product:
Great product, Pricey, but a solid product.
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