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User friendly and great support capabilities
What do you like best about the product?
It has all the features I need to provide remote support for a wide variety of devices across multiple platforms in a user-friendly interface.
What do you dislike about the product?
I haven't found anything to dislike at the moment.
What problems is the product solving and how is that benefiting you?
Helps me connect and perform basic to advanced troubleshooting without having to be on site. It can also be useful to educate the customers and make them feel at ease while troubleshooting.
Recommendations to others considering the product:
At the moment of this review, Bomgar does offer a trial which you can compare to other options before making a final purchase.
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Great remote desktop support
What do you like best about the product?
As a technology trainer and software troubleshooter for a large campus, Bomgar helped me support many people and save time by allowing me to view their desktop without having to travel long distances across campus and through the city. It's easy to use.
What do you dislike about the product?
It's a little confusing for end users to figure out how to accept Bomgar support on their end - to initiate the remote session.
What problems is the product solving and how is that benefiting you?
It saved the company time and money by allowing me to troubleshoot from my computer instead of having to travel long distances.
Bomgar - one of the better remote support tools.
What do you like best about the product?
I like how quickly you can connect to client machines.
What do you dislike about the product?
I do not like that you aren't able to reverse your screen to show your screen to client.
What problems is the product solving and how is that benefiting you?
A cheaper alternative to gotoassist corporate, we saved time and money by switching.
Recommendations to others considering the product:
Do a trial if at all possible.
Solid, reliable, remote support and unattended access
What do you like best about the product?
Ease of setting up a remote support session.
Has Mac / Windows / iOS device support.
Very good support... Quality individuals with a focus on excellence.
Has Mac / Windows / iOS device support.
Very good support... Quality individuals with a focus on excellence.
What do you dislike about the product?
Initial Purchase Price
Support Costs are high.
I despise being forced to market for Bomgar.... There's a Bomgar logo on damn-near everything. Seeing as I already paid for the Bomgar Box, and then pay yearly to keep support, I shouldn't be forced to advertise...
Support Costs are high.
I despise being forced to market for Bomgar.... There's a Bomgar logo on damn-near everything. Seeing as I already paid for the Bomgar Box, and then pay yearly to keep support, I shouldn't be forced to advertise...
What problems is the product solving and how is that benefiting you?
Remote support for multiple clients. Unattended Remote Access.
Amazing product
What do you like best about the product?
This is an easy to use application that allows for easy connect to PCs.
What do you dislike about the product?
How hard it is to find a download for the product.
What problems is the product solving and how is that benefiting you?
I have solved many issues using this product, from printers not printing to connection issues with other programs. This product allows for ease of access so that you can fix the issues that need fixing, from where ever you might be.
Recommendations to others considering the product:
I would recommend that there be a product that allows home users to be able to download a free application that allows them to work on family and friends computers, without actually being there.
Great tool to assist end users.
What do you like best about the product?
Easy to use, just download and run, and when your finished it uninstalls each time.
What do you dislike about the product?
Depending on the firewall settings it can either be completed by email, or through web address
What problems is the product solving and how is that benefiting you?
Working with a Financial Management system, it allows us to see what users have entered and where their errors are occurring in real time.
Bomgar Remote Review
What do you like best about the product?
It's really hard to pick out a favorite feature of Bomgar. There are so many that I like, from being able to use canned scripts to being able to transfer files and view system information in the background, it is really a very nice system.
What do you dislike about the product?
The only thing I can think of that I dislike is pretty much an institutional issue, there is a 15 minute no use time out, it can be irritating.
What problems is the product solving and how is that benefiting you?
We use it for everyday desktop support issues, so fairly standard trouble shooting.
It enables me to do almost whatever I need to to the machine without me having to make the, in most cases 15 minute trip to the user's computer.
It enables me to do almost whatever I need to to the machine without me having to make the, in most cases 15 minute trip to the user's computer.
Recommendations to others considering the product:
I would highly recommend Bomgar to anyone needing it for remote support of user machines.
Bomgar is a great Remote Desktop tool
What do you like best about the product?
Bomgar is a great Remote Desktop tool. As a tech support rep, the tool allows for easy toggling between multiple monitors, control of machine while keeping security in mind, and fairly easy to implement on the end user's machine.
When prompted to run something as administrator or access items such as the registry, Bomgar will not allow the tech accept these changes and they must be done by the end user. I appreciate the concern for the end user's security.
When prompted to run something as administrator or access items such as the registry, Bomgar will not allow the tech accept these changes and they must be done by the end user. I appreciate the concern for the end user's security.
What do you dislike about the product?
I wish it was even easier to implement on an end user's machine, but that is a slight wish. The program is rather resource heavy as well, and that can cause confusion when the program uninstalls itself for end users.
What problems is the product solving and how is that benefiting you?
We need remote access to end user's machines to conveniently address user questions and unexpected behaviors.
Bomgar Remote accees
What do you like best about the product?
ease of setup multiple users ease of implementation of added security(RSA) lower cost then others
What do you dislike about the product?
High learning curve from other remote access programs. Uses higher bandwidth then other software. More steps when accessing other features having to do extra steps when switching between views. Not very easy to use for the beginner
What problems is the product solving and how is that benefiting you?
ability to remote connect to equipment ability for multiple connects to single machine for better training
Recommendations to others considering the product:
make sure you fully train all your users and make sure you have it implemented the way you want before fully deploying
Awesome Remote Software
What do you like best about the product?
My company has used many different remote softwares in the past year and this has been the one we've ultimately switched over to. Bomgar has all the best features of the other options in one. I like the ease of getting people onto Bomgar, especially those who are less technically skilled. I love the "jump client" option to get onto someone's computer without them needing to get us on. That's been a lifesaver for our technicians and something the other remote software systems didn't offer.
What do you dislike about the product?
There isn't much I dislike about it. For my company, we have a number of licenses that anyone can login to use. The thing I dislike is the general queue of remotes once logged in. I'm never really sure where those come from or who is using them but overall, Bomgar is fantastic.
What problems is the product solving and how is that benefiting you?
We have been able to successfully implement, train, and continue to support all our clients using remote software and Bomgar has been our primary tool in doing that. Every representative in our Client Success department uses Bomgar multiple times a day and has found ease in using this software over others. It was very easy to implement with our reps when we made the change from the different softwares we were trying.
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