Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Great remote support tool
What do you like best about the product?
I love how easy Bomgar is to use. We also love having the ability to connect with people that aren't in our organization. There are tons of times where we need to support remote employees and customers, and Bomgar has never let us down.
What do you dislike about the product?
There really isn't anything I can think of to dislike. The price is always a bit high, but for what you get, it's fair.
What problems is the product solving and how is that benefiting you?
We have had many times where a technician is out in the field and needs help. We are able to connect to them and fix an issue remotely and much more quickly than trying to talk them through a solution. We have also had times where outside vendors needed to see something and we were able to present to them our screen. Also, we have had outside customers that needed help with something and we would have them go to our support page and allow us to connect to them. It has made for much happier end users and customers.
Recommendations to others considering the product:
I would recommend giving it a trial and seeing how much you can do with Bomgar. You can get the just buy the box, but also try the features with them hosting. We have used both and it hs worked well for us.
- Leave a Comment |
- Mark review as helpful
Bomgar, Need I say more?
What do you like best about the product?
The best thing I like about Bomgar and using it for remote support is that I can remote to customers that are outside my intranet. I used to have to try and explain what I wanted them to do and it always gave me a headache and I would wish that the tech existed to slap people through the phone. Now Bomgar has made me a more relaxed and professional person I know longer want to slap people through a phone, AND I can take control away from those people who just don't understand that when they move the mouse it takes control from me...I still kind of want to slap those ones through the phone.
What do you dislike about the product?
The only thing I don't like is when you are inactive in Bomgar it will interrupt what you are doing and tell you so. I can tell you how many times I have been in the middle of something and it has popped up and taken attention away from what I was doing. The worst is when you are typing and you don't see it pop up so you keep on typing and 20 minutes later you want to die.
What problems is the product solving and how is that benefiting you?
The main business problems we are solving is that of being able to more reliably remote to customer's computers. We used to use SCSM and it never really worked all that well and definitely didn't work off the intranet.
Recommendations to others considering the product:
Just get it!
Fantastic product with an incredible feature set and great support!
What do you like best about the product?
I absolutely love the Jump Client functionality and Mobile Rep Console - I can support any of my systems from anywhere as long as there's an Internet connection. Their most recent release added an HTML5 web console as well, so now I don't even need the full client software!
What do you dislike about the product?
Really not that much - per-agent pricing is a bit high for my tastes, but they use concurrent licensing instead of per-seat licensing so it takes some of the sting off.
What problems is the product solving and how is that benefiting you?
Quick and easy remote access and management - I can get to any of my systems from anywhere. One of the biggest benefits we've had is that our speed-of-support has skyrocketed. We can generally be on a user's system in seconds after the call starts, see exactly what they're seeing on the screen and/or walk them through a question or fix, and have them back to work in minutes. No more onsite visits or appointments to fix issues, we're real-time now.
Recommendations to others considering the product:
If you're looking to offer responsive remote support, look no further. This system does it all, plus some.
Bomgar - How did we make it without you?
What do you like best about the product?
I love the fact that Bomgar is constantly evolving and improving their product to fit the many needs of those who use it. They are also very open to ideas from their customers and should something need attention, their support is top notch. Security is one of the biggest features Bomgar has to offer. They are leaps and bounds above the competition. That goes a long way with our end users who are already concerned with remote access. Bomgar makes us look good and secure. That means a lot in today's ever-changing world of technology.
What do you dislike about the product?
Pricey but you get what you pay for and that makes it worth every penny.
What problems is the product solving and how is that benefiting you?
We are able to resolve end user issues, train on new software, do standard computer maintenance and being an on-tap resource for end user questions. We have realized this is the end all solution for allowing outside vendors access, administrator control over servers, chat relay for student helpdesk and support,
Recommendations to others considering the product:
While their may be cheaper or even free options when it comes to remote managment, look at Bomgar as a way to not only do more but with the security involved, you have the added benefit of reassuring your end users information will not be compromised. You also have a video and chat history in the event you need to re-visit a remote session. Bomgar is more than remote sessions. It's how we do business.
Bomgar For Small Business
What do you like best about the product?
Ease of use and high level of security for customers.
What do you dislike about the product?
Not the cheapest solution. Support is more difficult to access since company became Beyond Trust.
What problems is the product solving and how is that benefiting you?
Remote services are an imperative for my customers I have grown my remote support business in to 33% of my revenue
Recommendations to others considering the product:
Business use only. Not an end user product.
Bomgar is the best support tool we have ever used! It's simple and easy for our users.
What do you like best about the product?
I like the simplicity and ease of use to support our staff worldwide. It is the simplest and most comprehensive support tool our IT Department has ever used.
What do you dislike about the product?
The ability to control IOS devices but this is not a bomgar issue it is an apple issue.
What problems is the product solving and how is that benefiting you?
Our biggest problem was supporting our traveling staff with small support windows to help them fix their problems on their pc's, mac's, and ipads. Bomgar let's us do it quickly and efficiently.
Recommendations to others considering the product:
I would definitely consider Bomgar. They have not had any issues with breached passwords like TeamViewer and Join.me.
showing 251 - 256