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Fantastic product with an incredible feature set and great support!
What do you like best about the product?
I absolutely love the Jump Client functionality and Mobile Rep Console - I can support any of my systems from anywhere as long as there's an Internet connection. Their most recent release added an HTML5 web console as well, so now I don't even need the full client software!
What do you dislike about the product?
Really not that much - per-agent pricing is a bit high for my tastes, but they use concurrent licensing instead of per-seat licensing so it takes some of the sting off.
What problems is the product solving and how is that benefiting you?
Quick and easy remote access and management - I can get to any of my systems from anywhere. One of the biggest benefits we've had is that our speed-of-support has skyrocketed. We can generally be on a user's system in seconds after the call starts, see exactly what they're seeing on the screen and/or walk them through a question or fix, and have them back to work in minutes. No more onsite visits or appointments to fix issues, we're real-time now.
Recommendations to others considering the product:
If you're looking to offer responsive remote support, look no further. This system does it all, plus some.
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Bomgar - How did we make it without you?
What do you like best about the product?
I love the fact that Bomgar is constantly evolving and improving their product to fit the many needs of those who use it. They are also very open to ideas from their customers and should something need attention, their support is top notch. Security is one of the biggest features Bomgar has to offer. They are leaps and bounds above the competition. That goes a long way with our end users who are already concerned with remote access. Bomgar makes us look good and secure. That means a lot in today's ever-changing world of technology.
What do you dislike about the product?
Pricey but you get what you pay for and that makes it worth every penny.
What problems is the product solving and how is that benefiting you?
We are able to resolve end user issues, train on new software, do standard computer maintenance and being an on-tap resource for end user questions. We have realized this is the end all solution for allowing outside vendors access, administrator control over servers, chat relay for student helpdesk and support,
Recommendations to others considering the product:
While their may be cheaper or even free options when it comes to remote managment, look at Bomgar as a way to not only do more but with the security involved, you have the added benefit of reassuring your end users information will not be compromised. You also have a video and chat history in the event you need to re-visit a remote session. Bomgar is more than remote sessions. It's how we do business.
Bomgar For Small Business
What do you like best about the product?
Ease of use and high level of security for customers.
What do you dislike about the product?
Not the cheapest solution. Support is more difficult to access since company became Beyond Trust.
What problems is the product solving and how is that benefiting you?
Remote services are an imperative for my customers I have grown my remote support business in to 33% of my revenue
Recommendations to others considering the product:
Business use only. Not an end user product.
Bomgar is the best support tool we have ever used! It's simple and easy for our users.
What do you like best about the product?
I like the simplicity and ease of use to support our staff worldwide. It is the simplest and most comprehensive support tool our IT Department has ever used.
What do you dislike about the product?
The ability to control IOS devices but this is not a bomgar issue it is an apple issue.
What problems is the product solving and how is that benefiting you?
Our biggest problem was supporting our traveling staff with small support windows to help them fix their problems on their pc's, mac's, and ipads. Bomgar let's us do it quickly and efficiently.
Recommendations to others considering the product:
I would definitely consider Bomgar. They have not had any issues with breached passwords like TeamViewer and Join.me.
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