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Great tool to connect remotely to internal customers
What do you like best about the product?
The easilbilty to connect to customers via IP Address, computer name or push via email.
What do you dislike about the product?
I have no dislikes about BeyondTrust RS!!!
What problems is the product solving and how is that benefiting you?
BeyondTrust allows me to easily assist customers by not only seeing their computer access, but also being able to control actions on their machine.
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Solid Product with Outstanding Support
What do you like best about the product?
We use the cloud based BTRS and being able to support our customer base from anywhere provides exactly what we need.
What do you dislike about the product?
Using the system for over five years has exposed no true weaknesses other than maybe a very large set of options that may not be fully utilized.
What problems is the product solving and how is that benefiting you?
We support a large base of medical imaging systems and this system simplifies connection and file transfers.
Very convenient and fast connections speeds
What do you like best about the product?
Whether I'm providing remote support to a customer of collaborating with a colleague, this product makes it simple to connect to other devices and control them remotely.
What do you dislike about the product?
I was once cut off while in a session but maybe it was my network though it was easy to reconnect.
What problems is the product solving and how is that benefiting you?
Simple to share my screen with remote employees and helps me troubleshoot problems on other devices to keep applications stable and enable employees to work efficiently.
Remote support for the win
What do you like best about the product?
With Bomgar Remote support, you can provide support on Windows, Mac, iOS, Linux, and Android. This tool has been a critical save for more remote employees. The ability to do a remote session with a phone and access the camera to see what the user sees is excellent.
What do you dislike about the product?
The initial buy in and license cost can be steep, however once in the system you appreciate all of the tools. I do wish that the admin config side had more helper tips for use.
What problems is the product solving and how is that benefiting you?
Remote support on managed and non-managed machines without leaving a huge footprint. Having the end user see that the client is removed at the end of the session gives them comfort knowing "big brother" is not watching after getting help.
BeyondTrust Bomgar Tool is one of the best
What do you like best about the product?
It's very easy to use with so many features while controlling a remote PC.
What do you dislike about the product?
While in remote access of the PC, pushing the user for admin elevation is a bit time taking.
What problems is the product solving and how is that benefiting you?
It's solving the problem of taking remote access of the end user's PC without any issues.
Highly flexible and effiecient remote support platform
What do you like best about the product?
Highly customisable remote support tool that works well with multiple platforms (Windows, Mac, iOS and Android). We have enabled SSO so technicians login to the console with their AD credentials. We have also integrated the product with Microsoft Teams. New features are being added all the time.
What do you dislike about the product?
Using SSO to login to the console requires a download to be executed from the browser. Sometimes there are issues with this.
Automatic elevation service was depreciated on Windows
Can only view rather than control an iOS device in a remote session. We can control Android devices though
Automatic elevation service was depreciated on Windows
Can only view rather than control an iOS device in a remote session. We can control Android devices though
What problems is the product solving and how is that benefiting you?
Remote access to all platforms in our environment (Windows, Mac, iOS and Android). Product has been customised to meet our security standards. Product can be integrated with 3rd party products such as Microsoft Teams.
Very helpful for screen sharing and remote desktop
What do you like best about the product?
BeyondTrust is really very helpfull tool for accessing others PC 's remotely.
It can be used when someone is facing issues like networking problems or if someone is facing issue with any software installation.
It can be used when someone is facing issues like networking problems or if someone is facing issue with any software installation.
What do you dislike about the product?
It requires high speed internet thats the downside of beyond trust remote support, also this is not a big issue.
What problems is the product solving and how is that benefiting you?
It helps me to solve technical problems like if some software is not installing properly or if some of my team mates is not able to connect to client desktop.
This tool is really helpful in software industry.
This tool is really helpful in software industry.
One of the best remote support tools available
What do you like best about the product?
This is one of the best remote tools available today. Ability to view all monitors, tries reconnecting when disconnected (like when asked to connect to VPN), both admin and non-admin shortcuts in menu bar, easy to find user's machine with internal list/db.
What do you dislike about the product?
The only thing that I dislike is the cost for the product. Otherwise, it meets or exceeds my expectations.
What problems is the product solving and how is that benefiting you?
Service Desk personnel needs to support remote users and this has solved our needs for a cross-platform and dependable remote support application.
Excellent Product with a ton of features
What do you like best about the product?
It does excellent remote support and has many added features and security.
What do you dislike about the product?
Have not found a downside to using BeyonTrust.
What problems is the product solving and how is that benefiting you?
The ability to jump an end user's machine as long as they have an internet connection. Root terminal control on the backend and easy file transfers.
Excellent product with many use-cases
What do you like best about the product?
We love using BeyondTrust remote support! We primarily purchased the system to support our software clients, however, it's use has greatly expanded to assist out internal operations team with managing/maintaining internal systems just as well.
What do you dislike about the product?
Hardware appliances seem to have shorter planned obsolescence than before, that said, virtual machines in an either public or private cloud are a much better option. One thing I would really like is some form of conditional access. i.e. users can't access certain hosts based on their source IP.
What problems is the product solving and how is that benefiting you?
Access to client computers for remote support processes. We now also use it for internal PC support.
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