BeyondTrust
BeyondTrust CorporationExternal reviews
321 reviews
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Remote Support
What do you like best about the product?
The accessibility to access devices outside of the internal network.
What do you dislike about the product?
UAC is a bit cluncky. Having the ability to enable UAC on the console prior to remote session would be easier.
What problems is the product solving and how is that benefiting you?
Typically, assist users who are working remotely.
BeyondTrust Remote Support is an Amazing tool to secure connections
What do you like best about the product?
It is easy to use.
We can take remote of VDIs, servers and workstations to fix the issues.
It supports screen sharing as well.
We can take remote of VDIs, servers and workstations to fix the issues.
It supports screen sharing as well.
What do you dislike about the product?
It gets hung sometimes and a bit bit complex for intial configuration.
What problems is the product solving and how is that benefiting you?
It is creating a secure environement to effectively take the remote of various devices in our environement like workstations, servers, Azure VDIs etc.
Best Remote Support Solution
What do you like best about the product?
I like the below points using Beyond Trust Remote Support.
1. Security
2. User Friendly Interface
3. integration with other apps
4. Scalability
5. Collaboration
1. Security
2. User Friendly Interface
3. integration with other apps
4. Scalability
5. Collaboration
What do you dislike about the product?
The beyond trust Remote trust application licence cost is too high.
What problems is the product solving and how is that benefiting you?
Beyond Trust Remote Support ensure secure remote access, mitigating risks and safeguard sensitive information.
It also helps us to streamlining technical issues resolution, it enhances operation efficiency.
It also helps us to streamlining technical issues resolution, it enhances operation efficiency.
BeyondTrust Remote Support a robust product in its area to secure and facilitates remote connections
What do you like best about the product?
It's security is main advantage over other competitors in market.
It supports multi factor authentication and encription. It can be integrated with other identity solutions.
It supports multi factor authentication and encription. It can be integrated with other identity solutions.
What do you dislike about the product?
It is on higher cost as compare to other competitors.
What problems is the product solving and how is that benefiting you?
First thing is that we require the compliance for our client and it is auding and securely creating the remote connection which fulfilled our need.
BeyondTrust Remote Support
What do you like best about the product?
Easy to use.
Ease of Implementation
Customer Support from anywhere
Many features like issues which helps to assign to specific team and solve the problem easily
ServiceNow integration helps for the requestor to connect with the support team easily.
session recording ans chat transcripts are availble in service now, it helps the othe support memeber to easily solve the issue.
Ease of Implementation
Customer Support from anywhere
Many features like issues which helps to assign to specific team and solve the problem easily
ServiceNow integration helps for the requestor to connect with the support team easily.
session recording ans chat transcripts are availble in service now, it helps the othe support memeber to easily solve the issue.
What do you dislike about the product?
Voice chat is not available, it would be helpful to communicate.
What problems is the product solving and how is that benefiting you?
Mostly all kind of issues with installations - OS support team
Appliaction issues - Application team
Appliaction issues - Application team
BeyondTrust is a Great Bit of Software
What do you like best about the product?
Having easily managed jump groups and quick remoteability is key in our tier 1 help-desk role. We're a large mid-west retailer and need to be react and address issues quickly.
What do you dislike about the product?
I have personally not spent enough time within Remote Support to discover anything I truly dislike about it, or atleast anything that we can't configure and modify to our liking.
What problems is the product solving and how is that benefiting you?
Enabling quick and full-access to a user's device or a POS, as well as the ability to transfer files to and from systems, gives us immense ability to solve problems. Personally, being able to transfer tools to a system makes for much easier troubleshooting than having to navigate to each website, downloading, and setting up portable installtions of each.
Remote Support User Group
What do you like best about the product?
it works well, and it's flexible/configurable to suit our security requirements, support and learning is organised and well delivered.
What do you dislike about the product?
nothing really, but our implementation could be improved, so i guess some engagement if required from our side to get this done.
What problems is the product solving and how is that benefiting you?
our service desk and support teams use it to connect to devices to support onshore/offshore/remote users etc.
BeyondTrust Remote Support makes remote support easy.
What do you like best about the product?
Easy to use and flexible. The ability to log back in automatically after a reboot allows for a more user friendly and efficient support session.
What do you dislike about the product?
There are too many features. Sometimes simple works better.
What problems is the product solving and how is that benefiting you?
The ability to login to an unattended system. This allows us to work independently without the need of a user being onsite.
Good feature set, well priced if on-prem
What do you like best about the product?
Bomgar is a reliable option, having reviewed several other solutions recently it's feature reach. We have the on-prem hosted solution which makes it cost effective (we have perputual licenses from years ago)
What do you dislike about the product?
It works very well, the only thing that can occassionally trip us up is a brief period to apply updates to the appliance, but that's not particularly problematic.
What problems is the product solving and how is that benefiting you?
It allows us to easily and reliably remotely support our users, on a range of devices. Mostly Windows and Apple., but some linux, chrombook and others.
One of the best solution that you can have
What do you like best about the product?
The easy that you can improve your security for all your sessions, and you can do easier your life to connect to all your devices and you can have logs or recordings of your sessions
What do you dislike about the product?
maybe that at the beginning could be difficult to implement if you don't know what your assets are and how are store all your users also it's a little bit expensive
What problems is the product solving and how is that benefiting you?
In our case we solved the issue that we could not monitor all the users that are login, with this solution we can prevent that the user share their credentials and also we can have logs for all session that we do
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