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The BeyondTrust Remote Support Love
What do you like best about the product?
Secure Remote Access, Comprehensive Feature Set, Platform Agnostic, Scalability and Flexibility and Customization and Automation
What do you dislike about the product?
Complexity of Configuration, Learning curve, cost
What problems is the product solving and how is that benefiting you?
Remote Access Management, Security and Compliance, Enhanced Collaboration
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Bomgar - BeyondTrust Remote Support
What do you like best about the product?
Let me put it in simple words.
1. Very easy to use.
2. You put the IP address, hostname or RDP address and you will be able to take remote screen share access.
3. It is easy to reach the customer support of Team Bomgar through website or email.
4. I use it daily to help employees on their issues.
5. I can remotely login using IP address, I can ask the share the email with a link to take remote access and it is also integrated in our chat support portal.
1. Very easy to use.
2. You put the IP address, hostname or RDP address and you will be able to take remote screen share access.
3. It is easy to reach the customer support of Team Bomgar through website or email.
4. I use it daily to help employees on their issues.
5. I can remotely login using IP address, I can ask the share the email with a link to take remote access and it is also integrated in our chat support portal.
What do you dislike about the product?
The application hangs at times where we literally have to wait for about 1-2 minutes and it is not good while handling chats as a Service Desk Analyst.
What problems is the product solving and how is that benefiting you?
It is benefitting me in taking screen share access, remotely logging in to our servers, VDI's...etc
Remote support is a very good product
What do you like best about the product?
We like that it's compatible with all operating systems and devices, and that we can host the server on premises and that gives us full control over security and accessibility
What do you dislike about the product?
They can be a little slow about coming out with updates when Apple releases new operating systems that causes compatibility problems
What problems is the product solving and how is that benefiting you?
We are the IT for a university, so we have a wide variety of customers from faculty staff and students some have university supply devices while others bring their own devices so the ability to support them no matter where they're at and what device are using is essential to our operations
BeyondTrust Remote Support
What do you like best about the product?
Easy to use.
Ease of Implementation
Customer Support from anywhere
Many features like issues which helps to assign to specific team and solve the problem easily
ServiceNow integration helps for the requestor to connect with the support team easily.
session recording ans chat transcripts are availble in service now, it helps the othe support memeber to easily solve the issue.
Ease of Implementation
Customer Support from anywhere
Many features like issues which helps to assign to specific team and solve the problem easily
ServiceNow integration helps for the requestor to connect with the support team easily.
session recording ans chat transcripts are availble in service now, it helps the othe support memeber to easily solve the issue.
What do you dislike about the product?
Voice chat is not available, it would be helpful to communicate.
What problems is the product solving and how is that benefiting you?
Mostly all kind of issues with installations - OS support team
Appliaction issues - Application team
Appliaction issues - Application team
Great product
What do you like best about the product?
We spent about a year researching remote support products and BT was the very best and we have loved it the last year we've had it.
What do you dislike about the product?
The downloads still stay bomgar instead of BT
What problems is the product solving and how is that benefiting you?
Easily connecting with thousands of uses across the globe
BeyondTrust is a Great Bit of Software
What do you like best about the product?
Having easily managed jump groups and quick remoteability is key in our tier 1 help-desk role. We're a large mid-west retailer and need to be react and address issues quickly.
What do you dislike about the product?
I have personally not spent enough time within Remote Support to discover anything I truly dislike about it, or atleast anything that we can't configure and modify to our liking.
What problems is the product solving and how is that benefiting you?
Enabling quick and full-access to a user's device or a POS, as well as the ability to transfer files to and from systems, gives us immense ability to solve problems. Personally, being able to transfer tools to a system makes for much easier troubleshooting than having to navigate to each website, downloading, and setting up portable installtions of each.
Remote Support User Group
What do you like best about the product?
it works well, and it's flexible/configurable to suit our security requirements, support and learning is organised and well delivered.
What do you dislike about the product?
nothing really, but our implementation could be improved, so i guess some engagement if required from our side to get this done.
What problems is the product solving and how is that benefiting you?
our service desk and support teams use it to connect to devices to support onshore/offshore/remote users etc.
Like Teamviewer but better
What do you like best about the product?
I like that you can configure BeyondTrust Remote Support within your domain's enviroment and that you can also group devices according to catergories, BeyondTrust Remote Support has several remote tools to support remote work like changing client display resolution, blocking client actions while you on the client's host machine etc.
What do you dislike about the product?
I can only dislike a few things about this tool, it is finely tuned for remote support but one of the few things that happen while you use BeyondTrust Remote Support is that the connection drops spontaneously and times connecting to a host machine can take several attempts.
What problems is the product solving and how is that benefiting you?
BeyondTrust Remote Supportsolves our need to assist remote workers with their technical issues promptly and easily, it reduces the downtime of wanting to get to the physical machine but instead we are able to remote into the host machine without any hassles and resolve the issues the client has.
Good but not perfect
What do you like best about the product?
The tool is easy to use and the password handling is working well.
What do you dislike about the product?
If you have more than 50000 machines onboarded the tool is slow.
What problems is the product solving and how is that benefiting you?
Remote support and local administrator password solution for our enterprise business.
BeyondTrust Remote Support makes remote support easy.
What do you like best about the product?
Easy to use and flexible. The ability to log back in automatically after a reboot allows for a more user friendly and efficient support session.
What do you dislike about the product?
There are too many features. Sometimes simple works better.
What problems is the product solving and how is that benefiting you?
The ability to login to an unattended system. This allows us to work independently without the need of a user being onsite.
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