BeyondTrust
BeyondTrust CorporationExternal reviews
326 reviews
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Review of Beyond Trust Remote Support
What do you like best about the product?
What I like most is how robust and stable the platform is and how easy to deploy.
What do you dislike about the product?
We ran into some challenges with bulk management of local accounts via Jumpoint. We found a lack of ability to schedule bulk account imports.
What problems is the product solving and how is that benefiting you?
We had the topic of PAM solution come up on Cyber Security and rolled it out to meet these requirements
Full Featured Remote Assistance Tool
What do you like best about the product?
Wide range of features/customization makes assisting groups with different requirements/needs successful!
What do you dislike about the product?
Steep learning curve, but they offer great documentation and training/workshops to help with the learning curve
What problems is the product solving and how is that benefiting you?
We have to support clients/customers in multiple geographic locations. This allows us to support more people from a central location.
Technical Support Beyond Trust Review
What do you like best about the product?
Easy to use Layout with unattended access for computers that need remote support
Time lock outs for agents are a great way for us to keep unauthorized access from our clients
Time lock outs for agents are a great way for us to keep unauthorized access from our clients
What do you dislike about the product?
a user key is used for each agent logged into the BT Remote support app, not going off active sessions instead.
Causes a lot of log in log out, changing this to active sessions would be very helpful to us
Causes a lot of log in log out, changing this to active sessions would be very helpful to us
What problems is the product solving and how is that benefiting you?
easy to use and easy to manage remote application support for our offsite users and facilities. Also protected within its own environment to prevent easy use for anyone with the program
BeyondTrust provides exactly what we need.
What do you like best about the product?
The ability to remotely connect to any device on our network has enabled our team to be more efficient and productive.
What do you dislike about the product?
There is a learning curve, and the initial setup and Azure integration took some time to perfect.
What problems is the product solving and how is that benefiting you?
We are confident that access to sensitive data is protected and only made available for pertinent users.
Remote Support gets the job done when needed
What do you like best about the product?
I can use it to remote support both Windows and Mac devices.
What do you dislike about the product?
Sometimes Remote Support is laggy. Also, it isn't exactly user friendly the first time.
What problems is the product solving and how is that benefiting you?
It helps us connect with our remote users and solve their problems without being in person. Sometimes going through issues on Bomgar is the easiest solution when a user is having issues.
Remote software with more than expected features
What do you like best about the product?
The service has several expected features for remote software and more than a few that hide behind their menus. While the interface design could be better, the number of options for connecting and controlling a user's device are numerous.
What do you dislike about the product?
Their user interface is sorely lacking and has many buttons that lead to the same place, if they had a cleaner more modern design they would be able to seem less complicated, because the software is quite simple to use once you understand it.
What problems is the product solving and how is that benefiting you?
Remoting desktop controlling for users across hundreds of miles, and solving their technical problems that arise without having to be there physically. Many problems are solvable in minutes instead of hours.
Satisfied
What do you like best about the product?
This is easy to use and has good feature with more exploring options with the best part being that it will connect automatically after a reboot as well. T
What do you dislike about the product?
Management of anything in bulk is not possible.
What problems is the product solving and how is that benefiting you?
BeyondTrust Remote Support offers pre-build integrations for the leading service desk, CRM, and systems management solutions. Additionally, custom integration capabilities allow you to fold Remote Support into in-house systems.
Easy to use and the best way to facilitate troubleshooting
What do you like best about the product?
Screenrecording is so great to help troubleshooter level 1. They can easily send link of the video to other support level.
What do you dislike about the product?
use of beyond trust integration client is not "easy" to retrieve data and video. One interface is required (to be developped) to find quickly data, video, users..
What problems is the product solving and how is that benefiting you?
all incidents open by customers !
Beyond trust is one of the Best Remote Support Software
What do you like best about the product?
I'm using the BeyondTrust Software and it is easy to connect to the Client's computer with a link or session key. I mostly like the elevation access in beyond trust. Best part is easy to transfer the session or invite someone in the current session.
What do you dislike about the product?
After rebooting the computer It does not always reconnect properly, sometimes it went to offline and never comes back online I have to create a new session
What problems is the product solving and how is that benefiting you?
Troubleshoot business software issues and System applications
Efficient Remote access and support tool
What do you like best about the product?
The feature I like the best from BeyondTrust Remote support(formely Bomgar) is the screen sharing with taking control of the screen to support customers.
What do you dislike about the product?
The executable needs to install whenever the customers need remote support, as when the session ends, the installed Bomgar is uninstalled. I do not know if there is any custom feature to avoid the uninstallation of the tool after the remote support session is complete.
What problems is the product solving and how is that benefiting you?
There are many applications in use by our customers for which they need support on how to use. This support requires remote access to see what the customer need is. We establish a remote access session with the customers using the Bomgar tool where we can see their screen and assist precisely to the customer's requirement.
Recommendations to others considering the product:
An efficient tool that we can rely on remote access and support requirements. This tool helps to address customer needs precisely by utilizing remote access looking into their screen to solve the customer's need.
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