BeyondTrust
BeyondTrust CorporationExternal reviews
321 reviews
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Remote support is a very good product
What do you like best about the product?
We like that it's compatible with all operating systems and devices, and that we can host the server on premises and that gives us full control over security and accessibility
What do you dislike about the product?
They can be a little slow about coming out with updates when Apple releases new operating systems that causes compatibility problems
What problems is the product solving and how is that benefiting you?
We are the IT for a university, so we have a wide variety of customers from faculty staff and students some have university supply devices while others bring their own devices so the ability to support them no matter where they're at and what device are using is essential to our operations
Great product
What do you like best about the product?
We spent about a year researching remote support products and BT was the very best and we have loved it the last year we've had it.
What do you dislike about the product?
The downloads still stay bomgar instead of BT
What problems is the product solving and how is that benefiting you?
Easily connecting with thousands of uses across the globe
Like Teamviewer but better
What do you like best about the product?
I like that you can configure BeyondTrust Remote Support within your domain's enviroment and that you can also group devices according to catergories, BeyondTrust Remote Support has several remote tools to support remote work like changing client display resolution, blocking client actions while you on the client's host machine etc.
What do you dislike about the product?
I can only dislike a few things about this tool, it is finely tuned for remote support but one of the few things that happen while you use BeyondTrust Remote Support is that the connection drops spontaneously and times connecting to a host machine can take several attempts.
What problems is the product solving and how is that benefiting you?
BeyondTrust Remote Supportsolves our need to assist remote workers with their technical issues promptly and easily, it reduces the downtime of wanting to get to the physical machine but instead we are able to remote into the host machine without any hassles and resolve the issues the client has.
Great tool to connect remotely to internal customers
What do you like best about the product?
The easilbilty to connect to customers via IP Address, computer name or push via email.
What do you dislike about the product?
I have no dislikes about BeyondTrust RS!!!
What problems is the product solving and how is that benefiting you?
BeyondTrust allows me to easily assist customers by not only seeing their computer access, but also being able to control actions on their machine.
Very convenient and fast connections speeds
What do you like best about the product?
Whether I'm providing remote support to a customer of collaborating with a colleague, this product makes it simple to connect to other devices and control them remotely.
What do you dislike about the product?
I was once cut off while in a session but maybe it was my network though it was easy to reconnect.
What problems is the product solving and how is that benefiting you?
Simple to share my screen with remote employees and helps me troubleshoot problems on other devices to keep applications stable and enable employees to work efficiently.
Very helpful for screen sharing and remote desktop
What do you like best about the product?
BeyondTrust is really very helpfull tool for accessing others PC 's remotely.
It can be used when someone is facing issues like networking problems or if someone is facing issue with any software installation.
It can be used when someone is facing issues like networking problems or if someone is facing issue with any software installation.
What do you dislike about the product?
It requires high speed internet thats the downside of beyond trust remote support, also this is not a big issue.
What problems is the product solving and how is that benefiting you?
It helps me to solve technical problems like if some software is not installing properly or if some of my team mates is not able to connect to client desktop.
This tool is really helpful in software industry.
This tool is really helpful in software industry.
Excellent Product with a ton of features
What do you like best about the product?
It does excellent remote support and has many added features and security.
What do you dislike about the product?
Have not found a downside to using BeyonTrust.
What problems is the product solving and how is that benefiting you?
The ability to jump an end user's machine as long as they have an internet connection. Root terminal control on the backend and easy file transfers.
Excellent product with many use-cases
What do you like best about the product?
We love using BeyondTrust remote support! We primarily purchased the system to support our software clients, however, it's use has greatly expanded to assist out internal operations team with managing/maintaining internal systems just as well.
What do you dislike about the product?
Hardware appliances seem to have shorter planned obsolescence than before, that said, virtual machines in an either public or private cloud are a much better option. One thing I would really like is some form of conditional access. i.e. users can't access certain hosts based on their source IP.
What problems is the product solving and how is that benefiting you?
Access to client computers for remote support processes. We now also use it for internal PC support.
Beyond Trust
What do you like best about the product?
It is beneficial and easy to learn. Gives the ability to connect and help users quickly.
What do you dislike about the product?
Nothing so far. Everything works great!!
What problems is the product solving and how is that benefiting you?
It allows connect to users computers remotely and allows for easy support than having to be in person.
Great Tool to help end users remotely
What do you like best about the product?
-Helps to push Security policies
-Allow Remote connection to end user
-Interactive User Interface
-Allow Remote connection to end user
-Interactive User Interface
What do you dislike about the product?
-While helping external vendor, if they are connected to the session using invitation link and needs to install something, can't go to admin page, limited access
What problems is the product solving and how is that benefiting you?
-Great tool for remote support
- The user doesn't need to provide login details like another remote app
- Push security policies can be created and pushed to user
- The user doesn't need to provide login details like another remote app
- Push security policies can be created and pushed to user
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