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Secure and Easy to Use
What do you like best about the product?
With the onsite Beyond Trust Appliance, I can connect to systems in multiple locations to provide support securely. It allows me to communicate with the users and either walk them through a task or take control and perform tasks without user intervention.
What do you dislike about the product?
The initial setup is a little cumbersome and must utilize the site's help documentation. However, support from Beyond Trust is readily available, and they point you right to the site location of documentation.
What problems is the product solving and how is that benefiting you?
The ability to securely connect to devices within the company environment without opening security holes in firewalls. System Administrators have significantly reduced onsite visits and increased uptime for users.
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Review of Beyond Trust Remote Support
What do you like best about the product?
What I like most is how robust and stable the platform is and how easy to deploy.
What do you dislike about the product?
We ran into some challenges with bulk management of local accounts via Jumpoint. We found a lack of ability to schedule bulk account imports.
What problems is the product solving and how is that benefiting you?
We had the topic of PAM solution come up on Cyber Security and rolled it out to meet these requirements
One of the best remote support tools I have used.
What do you like best about the product?
BeyondTrust Remote Support works well on a Windows platform.
What do you dislike about the product?
I dislike the restrictions when performing a remote sessions on Mac platforms.
What problems is the product solving and how is that benefiting you?
A user with Internet access, I can remote into their machine and get a better idea of their issue other than what they are telling me.
Remote Support is a big win
What do you like best about the product?
The ease of use for my TSC, the comfort level of my end users and the reporting and implementation was straightforward from an implementation perspective. My helpdesk loves this tool and it's been a savior to help our end-users on firm-machines as well as personal.
What do you dislike about the product?
Group policies and session policies could be a bit easier to understand and see how the settings impact the user's experience. especially as it relates to attended vs unattended.
What problems is the product solving and how is that benefiting you?
We were having issues with consistent helpdesk support to our end-users and also proxying privileged accounts (like local admin to install print drivers) and this has provided not only the access with security and recording but a consistent end-user experience that they appreciate to help solve IT end-user problems remotely.
Best of Breed: Remote Support Tool
What do you like best about the product?
It is very easy to use and administer. The cloud platform works extremely well, and adding more technician seats is very easy and worth the price. The client itself works extremely well for Android, IOS, macOS, and Windows. Linux is also supported, although we don't use it, so I can't speak to it.
We've had it for about 4 years now, and it has been great. Upgrades are always very simple, painless affairs. Once you get your organization setup correctly, there's not much overhead in terms of administration time, unless you change policies frequently. Ours has been largely "set and forget", as our needs for the product haven't really changed since we first began using it.
If you need a remote support tool that just works, has BROAD platform support across both Windows, macOS and mobile devices, and has a very fast SaaS offering,look no further.
We've had it for about 4 years now, and it has been great. Upgrades are always very simple, painless affairs. Once you get your organization setup correctly, there's not much overhead in terms of administration time, unless you change policies frequently. Ours has been largely "set and forget", as our needs for the product haven't really changed since we first began using it.
If you need a remote support tool that just works, has BROAD platform support across both Windows, macOS and mobile devices, and has a very fast SaaS offering,look no further.
What do you dislike about the product?
Distribution of the client in some environments can be challenging. The expiration of installation packages after a maximum of a year is understandable, but feels more like something that should be at the discretion of the administrators. We've never had issues with clients refusing to upgrade after the console is upgraded, so this seems like an unnecessary, undefeatable limitation.
What problems is the product solving and how is that benefiting you?
The need to be able to access physical and virtual desktops, along with mobile devices, from a "single pane of glass". We don't want multiple solutions to accomplish all of these things, we want a single tool that does them all, and does them well. BeyondTrust Remote Support absolutely fulfills that need for us, and has for years now.
Remote support with great amount of access controls and features
What do you like best about the product?
Beyond Trust remote support, at first, may seem confusing and overwhelming. However, after some simple training from the tech team or from the library of training videos, it can make it all super clear on the product's features.
What do you dislike about the product?
One of the least likable mass install features is that the session essential time frame max is for one year. This means that from the date of the created Jump Client installer package build, any sessions added with that installer would expire one year later. In a company that has very tight security rules and prevents applications from just auto updating means that machines would expire and then possibly not be able to connect again without some assistance from the end user side in most cases.
There is mention that changes are coming to that one downside, yet it is taking some time for them to move the fix to the masses that use the systems.
There is mention that changes are coming to that one downside, yet it is taking some time for them to move the fix to the masses that use the systems.
What problems is the product solving and how is that benefiting you?
Just started to use the Privileged Access Management for the company training staff to better optimize training in virtual means since the company has changed so much since Covid.
Full Featured Remote Assistance Tool
What do you like best about the product?
Wide range of features/customization makes assisting groups with different requirements/needs successful!
What do you dislike about the product?
Steep learning curve, but they offer great documentation and training/workshops to help with the learning curve
What problems is the product solving and how is that benefiting you?
We have to support clients/customers in multiple geographic locations. This allows us to support more people from a central location.
Ease of use and the plus point is security
What do you like best about the product?
The web console and the Client app can both help in times of need, when you are in a supporting Role. Being an administrator, I found it very helpful to take remote sessions and do the command shell administratively,
What do you dislike about the product?
Nothing specific since the pros are more on the cons. For Remote support in the low bandwidth zone, the client can be a little better though
What problems is the product solving and how is that benefiting you?
Running command shell administratively is the one benefit that helps me the most when it comes to beyond Trust remote support. Another benefit is unattended remote support.
Absolute amazing product for remote access, well done.
What do you like best about the product?
Easy to use for the user and client as well. Amazing user interface and functionality. Optimum security.
What do you dislike about the product?
Never had any issues, amazing product hence nothing to dislike as of now.
What problems is the product solving and how is that benefiting you?
We use it mainly for taking remote access for our clients. The best part its easy to use for our clients and as they are not so tech savy and the options to control are more as compared to other products.
Technical Support Beyond Trust Review
What do you like best about the product?
Easy to use Layout with unattended access for computers that need remote support
Time lock outs for agents are a great way for us to keep unauthorized access from our clients
Time lock outs for agents are a great way for us to keep unauthorized access from our clients
What do you dislike about the product?
a user key is used for each agent logged into the BT Remote support app, not going off active sessions instead.
Causes a lot of log in log out, changing this to active sessions would be very helpful to us
Causes a lot of log in log out, changing this to active sessions would be very helpful to us
What problems is the product solving and how is that benefiting you?
easy to use and easy to manage remote application support for our offsite users and facilities. Also protected within its own environment to prevent easy use for anyone with the program
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