BeyondTrust
BeyondTrust CorporationExternal reviews
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BeyondTrust Remote Support Review
What do you like best about the product?
Connecting to servers faster
secured
provide more information about the server
easy to use
Two-factor authentication
secured
provide more information about the server
easy to use
Two-factor authentication
What do you dislike about the product?
The website has some issues when loading servers
What problems is the product solving and how is that benefiting you?
Accessing customer servers to solved and investigate in issues
upgrades
testing
upgrades
testing
One of the Best
What do you like best about the product?
Easy to connect to a web app and have users connect. Very simple.
What do you dislike about the product?
Elevation can be a bit of a pain sometimes when working with computers. A vault system would be nice to quickly input passwords.
What problems is the product solving and how is that benefiting you?
Less hassle when connecting to users' computers. Easy way to transfer files and test without looking at a users screen.
Daily successful use of Beyond Trust Remote Support for managed services.
What do you like best about the product?
Being able to run BTRS from all my devices, including my phone.
What do you dislike about the product?
Glitch with black screen on Apple phone when timed out. This results in having to manually having to exit the program and restart it. I also dislike the complicated initialization process the client needs to go through. Log Me In and Anydesk is 10x faster to get client to connect to support.
What problems is the product solving and how is that benefiting you?
Saving client links to access their devices at any point of needing to do so helps save time in setting up a connection each time.
Works Wonderful
What do you like best about the product?
Through Beyond Trust we use the Remote Support feature. We enjoy the system but it is different than anything else we have used before.
What do you dislike about the product?
We sometimes to have issues elevating while using the remote support. It is taking some getting used to but we are getting there. It is different than any other program we have used that offers Remote Support.
What problems is the product solving and how is that benefiting you?
We have not ran into any other issues. The benefits are that we are able to remote into cell phones. This feature is not offered through any other remote support program.
Remote Support That Always Works
What do you like best about the product?
I had a remote computer added in Bomgar that I had forgot about and had been there for at least 5 years. I suddenly needed to access it and it just worked. Unbelievable!
What do you dislike about the product?
The settings screen is way too complicated with way too many options. This should be streamlined and narrowed-down.
What problems is the product solving and how is that benefiting you?
I can remotely access any computer under my management in seconds. I couldn't manage them without a tool like Bomgar.
Great secure remote access software
What do you like best about the product?
I like the tools available when I’m remotely accessing a computer. For example, you’re a few clicks away from a file transfer or administrative command prompt. It takes a lot of clicks out of what you’re trying to do.
What do you dislike about the product?
There really aren’t any negatives that I’ve experienced.
What problems is the product solving and how is that benefiting you?
We need secure, easy to use remote access software and this fits the bill. For example, in pursuit of security objectives, we are able to allow vendors secure remote access into our systems.
Recommendations to others considering the product:
Good remote access software. Definitely try it out.
Excellent remote support
What do you like best about the product?
I like that you can remote into a machine and interact with the user so that you can view what they are experiencing issues with.
What do you dislike about the product?
I find it difficult when you need to elevate due to permissions, sometimes the session will disconnect.
What problems is the product solving and how is that benefiting you?
We are better able to troubleshoot issues and are able to offer support to users when we can see the issue as they experience it.
Recommendations to others considering the product:
Use it on a trial basis, but it is an excellent piece of software for the commercial industry.
Great Collaboration Tool
What do you like best about the product?
Ease of collaboration with vendors and colleagues. It quickly allows me to join and assist my vendors in support of servers as well as seamlessly inviting and handing off support to colleagues.
What do you dislike about the product?
The presentation mode is a little slow, it could definitely use an overhaul.
What problems is the product solving and how is that benefiting you?
Secure remote support for our customers and vendors to company assets.
Out of band supoport
What do you like best about the product?
Beyondtrust expands support beyond your internal network securely
What do you dislike about the product?
Nothing at this time that they have not been able to resolve.
What problems is the product solving and how is that benefiting you?
Supporting freelance user that are working off internal networks or not part of our ITSM platform
Bomgar Remote Assistance
What do you like best about the product?
The ability to have an agent initiate the agent from within a incident / chat session and be able to pull the logs into the incident ticket that is created.
What do you dislike about the product?
The integration into the chatbot / virtual agent is not very easy
What problems is the product solving and how is that benefiting you?
We want to the able to have out agents help the internal staff remotely and also be able to document the case with the contents from the chat.
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