We use the tool to monetize customer subscriptions. It is an enterprise module. Whenever a subscription ends, we send an email notification to the customer. The product generates the order number and bill number. It takes two to three seconds, and the notification is sent to the customer automatically. So the customer can pay the bill simultaneously.

I like the invoice template creation and the HTML drag-and-drop concept. The subscription, order management, billing settings, and workflow features are fine. I like the automated bill generation feature. It can be achieved from the workflow.

When we raise global support tickets, we receive delayed responses. We have to wait two to three days.

I have been using the solution for two years.

I have not faced any stability issues.

If we have hands-on experience, the initial setup is easy. However, it will be difficult for a person to do it for the first time.

The tool has volume pricing and tiered pricing models. The tiered pricing model is costly. The volume pricing model is more affordable.

Zuora is a booming product in the market. It is useful and versatile. I will recommend the tool to others. It has many features. We can end the subscription whenever we want. It provides a recurring pricing model. I usually show the demo to the customers. Generally, customers like the product. I use AI if I have any doubts about the tool. I worked as a Java full-stack developer before. I switched streams because many people are losing jobs. Overall, I rate the product a seven to eight out of ten.

One of the main use cases is managing subscriptions. Consumers create subscriptions for products, and Zuora helps us handle that process. When consumers face account issues, our support team monitors and resolves those incidents.

Another aspect of our work with Zuora involves monitoring subscription creation. Sometimes, there are failures, so we need to track and resolve those issues. We manually process orders for European countries and the US, including trial and replenishment orders. We also handle tasks like invoice processing, which is partly manual and partly automated. We process the manual parts.

What I like best about the tool is it's user-friendly, especially when checking accounts and subscriptions. You can see all the details, like consumer-created subscriptions, invoice details, and the ability to create and remove rate plans.

We don't know everything like the development team does. We are focused on operational tasks. I want to extend my knowledge of creating workflows and understand what the development team is doing. With replenishment orders sent after a certain frequency (like every three months), there's a problem if a subscription is canceled with a future date—it cancels on the same date instead.

We have to raise bugs, especially when problems related to product design arise. For example, fraudulent consumers can place subscriptions even when we classify them as fraud. This issue should be addressed by providing a blockage or prevention mechanism.

I have been working with the product for one and a half years. 

I rate the tool's stability a seven out of ten. 

The solution's technical support is good. 

Positive

Our development team did the deployment. 

I rate Zuora an eight out of ten. 

I worked with Zoho for different use cases according to the requirements for the businesses. I have worked on two projects: one for HMD and another for Philips. For HMD, I worked on creating workflows, creating products, creating customer accounts, and integrating them with other systems. For Philips, I am still working on the project, deploying from one system to another, using developer tools, deployment manager, workflows, creating subscriptions from Zoho CPQ, and integrating with SAP.

The automated billing systems have increased our billing by some percentage because it is easier to understand. Zoho has impacted the billing process for business users and customers by providing a convenient way to upload and bill usages.

I like that the UI is great and easily explainable. It allows new users to use Zoho Billing platform easier than any other billing platform.

There are some new developments, such as the invoice template, which is now more convenient for providing different languages. Previously, it was challenging to provide different languages other than English, but now it can support Spanish and other languages. Furthermore, there are more improvements happening, like the introduction of batch updates and global search capabilities.

I have been using Zuora for two point four years.

Zuora is a stable product with few bugs. After development is done by the team, few bugs are raised, and it's working as expected, keeping business operations smooth.

Zuora works the same for all users, more or less. There are some limitations regarding data storage, such as invoice and subscription attachments. However, we are not storing anything on Zoho, so I can't comment extensively on this.

The support team is responsive and replies to issues promptly, typically within thirty minutes to an hour. However, there have been instances where it took more time, such as with the CPQ-related issue. The support team needs to improve response times.

Neutral

The initial setup for deployment is made easier with a deployment manager and developer tools. However, some aspects like settings need to be done manually.

I would recommend Zuora to others because it is easier to learn, handle, and understand.

Zuora is used for different organizations. Some are energy-based, while others are usage-based, like providing paritcular mobile data. Some organizations use Zuora for updating their accounts, subscriptions, and usage. 

Currently, I use Zuora for a few customers who are focused on usage and use a mediation model, which has an order-based subscription. These are my use cases.

There is AI to enhance subscription management and billing processes. However, I have not used it. If Zuora provides key training on how to use it and how it can be useful for organizations to show dashboards and prepare quick responses, that would be helpful. AI can also make mistakes in terms of changes or subscriptions, which could be difficult for the organization to manage. But, 99.9% of the time it would be correct, and the 1% where AI would not showcase a good result is a rare case.

Zuora is really helpful for organizations trying to manage their revenue. They can rapidly take the revenue and recognize it directly from Zuora and prepare their finances quickly. 

It's not easy for them to manually recognize all the transactions in their system when they are trying to compile data from each customer, where they have multiple invoices and bulk customers. So it's really easy to use. 

With their new features, they can easily track their data, manage their usage, and provide accurate billing to the customers.

Different pricing models and billing cycles:

Zuora supports multiple pricing models. There are one-time usages, flat fees, per unit, tiered, overages, and consumption-based models. For consumption-based models, if there are prepayments in the system, Zuora can manage subscriptions, prepare billing, and showcase within the subscription how the balance is utilized.

There are a few areas for improvement. Some APIs aren't working in amendment-based subscriptions, although that will be resolved in 2026. 

We also have certain features in orders that aren't fully compatible right now, but they are still usable. 

Some people don't easily understand things like JavaScript, so Zuora could provide more content in their knowledge center to help users learn and implement those features.

I have been using Zuora for five years. 

There are a few issues I've encountered while working for clients. There were some systems where I was moving data from one environment to another in Zuora. I was deploying the whole data from one system to another using a workflow, but it gave me a lot of issues in the last couple of months. 

It wasn't able to properly move the data due to concurrent limits and log competition errors. These are areas that Zuora can improve.

Considering the current scenario in today's market, Zuora has a vast system, and it's really improving for the betterment of the customer. I would give it an eight out of ten based on stability. They need more data from the customer and are doing some upgrades every month, so customers do face some issues due to that.

So, due to some updates going on within the sandbox and production, they need to update more quickly.

I would rate the scalability an eight out of ten. Zuora is already managing this system for multiple customers across the globe, so scalability is there.

There are around 15 to 20 people using it in my company. Zuora is a PaaS system, and the competition is very high; not everyone use it. I know a few more colleagues who use Zuora.

The customer service and support have knowledge and content available through the Zuora knowledge center. I always get a response, but some of the responses are not on time.

There is room for improvement in the response time. 

Neutral

The deployment is difficult for those who do not have a Zuora background or a technical background. The knowledge center doesn't fully explain how to prepare workflows from scratch, but it does mention the tools that can be used to build them. 

If someone has good knowledge about Zuora, they can easily tackle those things. They can do some research and development and prepare workflows using the Zuora API or other integrated systems, which can be used in Zuora for the customers' benefit.

• Deployment time: It depends on the customer's requirements. If the workflow is properly created according to their terms and conditions, then we can deploy it within one week or one and a half weeks. But if it is not as per their requirement or is put on hold for some reason, then it could take months.

• Deployment model: It's already a system generated by Zuora for the organization, and we manage it for implementation and the billing side. We create workflows and use APIs through Force.com and different integration systems with Salesforce and accounting systems. That's how we manage it.

I do it myself within the organization for the customers. I build different workflows based on their requirements, and we deploy them after testing in the sandbox.

Zuora has different pricing for each product, like for Zuora and Zuora's knowledge center training modules and different other systems. So I am aware of it, but not fully involved in it.

Overall, I would rate the solution an eight out of ten. I already recommended it to some customers, and even my customer recommended it further. 

My advice: If you want to use Zuora, you have to think about their business, and if it is really needed, then you can opt for it and manage their system within Zuora.

We have a lot of products. So, we use it for product billing because we have many subscription-based models. We use Zuora for each product subscription and billing.

Zuora has a lot of features that I like. We have so many options for reporting, whether you want structured data or automation. 

In Zuora, we have the option to work without needing any other software. For example, policies are implemented within Zuora. If you want to introduce a product, you can use the API to integrate with Zuora.

And as Zuora is connected with Salesforce or other CRMs, we have the Big House connector. You can just install and use it. We have so many options with Zuora, and the UI experience is much better than other applications I have used. That's why I prefer Zuora over other solutions.

Some areas that could be improved include the API rate limit, which is currently 280 requests per second and can lead to system slowdowns. Additionally, the reporting limit allows only 500 objects at a time, and the profile user data acceptance could be improved by allowing data in a single group.

These are some limitations that can be improved in Zuora.

I have been using it for four years. 

In my whole career of around four years, I did not see any breakdown. 

It has hardly happened that Zuora got stuck one or two time because of some backend issue. Otherwise, it's alright. It's a good application to use.

In my current organization, we have more than 15 to 20 people who use Zuora.

I talked to the customer service and support a lot of times.

I've got very good support every time. Hardly one or two times, I got a delayed response. Otherwise, I get immediate responses.

Positive

I joined this company in August 2023, and Zuora was already in use. 

But as far as I know, Zuora provides some automation processes. If you want to update or import file data, we have enough patience for that. And, like, if you want to automate anything in Zuora, we have options. I don't think many applications have these kinds of options, or they have them but don't have any in-house solution for them. So, that's why I think they chose Zuora over other applications.

The initial setup is easy in Zuora. It's easy to run Zuora because we have a deployment manager through which we can deploy most of the things. So I don't think it's a big task.

My recommendation depends on the complexity of your product and what type of products you have right now. 

If you have a recurring usage-based product, obviously, you can go for Zuora as we have a lot of options to manage a product. Because right now, if you have a usage-based product, you have to do some overage calculations. So, I would recommmend Zuora. It's very easy to use.

However, if you are very new to Zuora or any other application, it will take some time. You have to learn more things about Zuora, but it can be easier than other applications if you have some internal experience or a person who knows it. It would be easy for you to understand the object model.

Overall, I would rate the solution a nine out of ten. 

Different companies have been using Zuora to transitioning from traditional business models to subscription-based ones. This shift has helped improve their businesses. Essentially, Zuora facilitates its move to a subscription-based approach.

Zuora is an end-to-end solution that handles orders, payments, and licensing. Its robust billing engine manages all billing aspects, including debit memos. Zuora's rate plan charges offer the flexibility needed in the subscription business, allowing for easy product configuration. It has evolved since 2015, driven by customer feedback and ongoing reviews. It rapidly improves with new customizations and deployment features, making it a leading solution.

We feel the deployment and version comparison process could be easier when switching between different systems. Based on our feedback, they are working on this. We can contact them whenever we encounter a problem, and they provide a solution.

I have been using Zuora since 2016.

Zuora is quite stable. Occasionally, we experience performance degradation, but we receive notifications about these issues through a maintained site. There have been instances of performance degradation where things take a little longer. These issues can be tracked on our system, where their engineering team works to resolve them.

Support is quite fast. We raise a ticket, and we get a response within one or two hours. If it's a high-priority matter, such as something significantly impacting us, we mention it as a priority ticket and get an even faster response.

The initial setup was manual and time-consuming. We faced some issues with Zuora. These are technical issues with the tool. They have reduced the frequency of these issues over time and are also collecting user feedback. However, these problems persist when deploying from one environment to another.

If you're seriously considering transitioning your business to a subscription model, Zuora could be a good choice.

Zuora can be a valuable tool, depending on your objectives. If you are considering transitioning your business to a subscription model, Zuora is a strong option. It helps manage various systems and processes associated with subscription businesses. Zuora integrates well with other systems, including Jira, through REST API calls, facilitating seamless integration with any system.

Zuora can also be beneficial if you have an order layer separate from your billing system and need a dedicated solution to manage subscriptions and finances. In such cases, Zuora can efficiently handle the subscription aspect, while your front-end could be Salesforce, SAP, or a web-based interface.

Learning Zuora is going to be easy because it offers comprehensive resources for learners. They have a training website called Zuora University, where you can choose any topic. The platform includes UI demonstrations and a learning sandbox, allowing you to explore and learn hands-on. In addition to Zuora University, there is an extensive Knowledge Center available online for anyone to access. Zuora is compliant with finance information standards, ensuring secure handling of data. Recently, they have introduced AI features, such as dashboards for generating reports and automating simple operations like auto-creation of tasks. Their support team uses an automated chatbot to create tickets based on user input. Overall, Zuora provides a user-friendly and resource-rich environment for learning and using their system.

Overall, I rate the solution an eight out of ten.

We use Zuora for its subscription-based model and billing system. 

Regardless of the business type, if a company wants to run on a subscription-based model, we support them using this tool.

The best feature is product configuration. The automation is also fantastic—it handles everything from customer account creation to payment collection, all without any manual work. In addition, I can say that it is very efficient in pricing. It works effectively in pricing efficiency, especially in calibration. There won't be even a 0.1% difference.

The main area where issues can arise is third-party integrations, particularly payment gateways. Some clients use third-party payment gateways, and problems can occur during these integrations. In my experience with my last two projects, I didn't encounter such issues. However, in my earlier support role, I noticed that some customers faced challenges when using external payment gateways. Specifically, payments were being received but not connecting to the customer accounts.

I have been using the solution for the past two years.

The solution is stable. I’ve not encountered any bugs.

The product is scalable. The number of users depends on the size of the project and the extent of integrations involved. It also depends on the level of support required and the number of developers available. For each project or client, the number of users can range from seven to eight or even 10 to 12. Typically, it falls between eight to 12 users.

If you're an experienced Azure developer with good hands-on skills, the initial setup is a straightforward and simple task.

I recommend introducing Zuora into your work culture. It's a good solution that helps ensure you don't lose revenue. You can recognize all revenue accurately, including revenue recognition and financial production checks. It helps you understand how many appropriate resources you have.

If you’re using it for the first time, it's simple and straightforward to learn. There's not much complexity to it. But, you need to be willing to learn. You don't even need high-level coding skills, although having them would be beneficial. 

Overall, I rate the solution a nine out of ten.

We use Zuora primarily for finance-related tasks. Once a customer onboards and starts using our products, such as Twilio, SendGrid, or other offerings within Twilio, their details are entered into Zuora and Salesforce. This includes customer information, account status, and usage data. We track details like when they started using our products, company information, and the number of users. 

After this initial phase, account managers engage with the customer to discuss potential upgrades or expansions. If they decide to proceed, we negotiate agreements and handle billing details in Zuora, including premiums, discounts, and agent counts. This comprehensive process ensures that all billing aspects are managed end-to-end within Zuora, facilitating collections as well. For instance, automated emails are triggered through Azure when invoices are due, and once payments are made, Zuora is updated accordingly. This integrated approach streamlines our billing processes and supports effective financial management.

Zuora is user-friendly; anyone can learn it quickly. It is feasible and friendly in many aspects, but the navigation is a bit difficult compared to Zoho. Additionally, Azure allows you to download multiple data in a single location, whereas in Zuora, various features are scattered across the platform, making it challenging to access certain parts.

Unlike Zoho, the main page doesn't contain everything. You have to click a button to reveal multiple options; even within those, there are further layers of options to navigate through. 

Unlike Zoho, there's no straightforward search option to find what you need in Zuora quickly. Apart from the customer search button, there are limited settings changes available. In contrast, Zuora offers comprehensive options; you can easily find what you want using the search function. Additionally, Zuora employs symbols for easy identification and remembrance, making navigation more intuitive than Zoho, where everything is written out, potentially leading to confusion. This difference in approach makes the feature set of Zuora stand out from Zoho.

I have been using Zuora for two years.

The solution's stability is good. However, downloading large amounts of data takes a lot of time. If you have hundreds of records, it is difficult to download them all at once. Comprehensive training would be very helpful. Additionally, providing videos that cover all the hidden features would be beneficial for using Azure effectively.

Five to six people are using this solution.

I have chatted with them multiple times to understand what certain features do, what the users can do, and what we can do. We encountered some technical glitches from our side.

Zuora did not provide training to multiple companies. Its training module is limited, with only a few videos explaining the product's features and hidden functionalities. Unlike Chargebee, which provides an updated review of features, Zuora updates do not allow reverting to older versions. This issue with APIs exists in Zuora but not in Chargebee, where you can revert to older versions if needed. Additionally, customization options in Zuora are lacking compared to other platforms.

Zuora offers a variety of pricing options based on the features. They have a robust product with many features, and the cost depends on which features you choose to utilize. Discounts are also available. Zuora's product is highly recommended, but to fully understand how it works, it is advisable to explore its features or schedule a call with them to learn about the entire end-to-end process.

You can use Zuora. It is a very good product. I suggest you also try other products because some might suit your needs. For instance, Oracle offers a complete package with billing and other features, which you may find beneficial.

I felt comfortable using Chargebee instead of Zuora, but Zuora is still a solid option. Integrating with Power BI and various CRMs, including XML CRM, made it more accessible. However, when using Oracle products like NetSuite or Oracle Fusion, you can handle end-to-end processes, including accounts receivable/accounts payable, internal sales commissions, banking, and energy cancellations.

Zuora can handle many of these tasks. It depends on your specific needs, how you plan to use it, and the cost structure. You might also consider whether you need a separate billing tool or if you want to integrate QuickBooks or NetSuite.

Zuora is easy to use, and you can quickly learn the basics. However, mastering more advanced features and gaining deep expertise takes time and effort. Even someone without prior billing knowledge can learn to use Zuora from scratch.

Zuora is a comprehensive product with multiple features that stand out from competitors. It simplifies the billing process, collections, and email management. Unlike some products that require separate purchases for different components, Zuora allows you to add features to a single product, enabling you to perform multiple tasks seamlessly. It integrates easily with Yara Atlas for end-to-end accounting and works well with QuickBooks, NetSuite, Oracle, and SAP. The cost structure is minimal and offers flexibility in billing and agreement modifications. You can automate processes using DocuSign, making it a good product overall. 

Overall, I rate the solution a nine out of ten.

Companies mostly use Zuora to manage their products using a subscription-based business model. They use it to maintain a customer database, saving all customer information on Zuora’s platform. Importantly, the solution handles recurring invoicing, usually monthly, based on the company's product catalog. In some cases, such as telecommunications, pricing is based on user usage. It offers tools to meet the needs of these customers programmatically.

The tool's most valuable aspect is its evolution. When I first worked on it, it was a simple platform that handled accounts and basic invoicing. Over the years, I've seen many changes that have enabled it to support complex projects. The help desk now provides solutions for these projects, which wasn't initially possible. The most important thing about Zuora is its ability to handle complexity through workflows, essentially automating the invoicing process.

We are in constant communication with the support team. Whenever an issue arises, we text them and usually find a good solution. For example, last week, we had an issue with encoding because one of our customers from Bulgaria used a different encoding than usual. The platform couldn't handle it, but we contacted the support team, and within a few days, they provided a workaround. Importantly, they also informed us that the next version, coming in a few months, will include a solution for this issue so that we won't need the workaround anymore.

I have been working with the product for three years. 

In terms of stability, I wouldn't say I encounter bugs often. Very rarely, maybe once every two months, the platform might be slow for a day or two. We usually receive notifications about these issues, which seem to stem from connectivity errors or similar issues.

The solution provides settings that allow you to add users and work to the platform. We often add technical people from the customer's side to give them an overview of the platform that fits their needs. Zuora has a role system where I can be an admin for different divisions, like reporting, invoicing, or customer overview. When adding a user from the customer side, I can assign them a standard user role with limited permissions. For example, they might be able to read data but not delete it. The scalability is excellent, especially due to this configurable role model. My company has 15-20 users. 

During the project's first year, we didn't have the deployment manager tool they introduced later. Back then, deploying was tricky, and we relied on an external tool. However, about two years ago, they significantly improved the deployment manager tool. Now, the entire deployment process has become much easier and notably faster.Approximately every two months, the tool updates the platform and incorporates all the changes it has made.

The solution is worth the money. Even though I'm not entirely sure about the exact cost of Zuora, it has proven effective for big companies with many customers. We've experienced very few issues, and any that did arise were quickly fixed by the support team without causing significant problems like losing money or data. I would strongly recommend it.

If your project involves subscriptions, I would definitely recommend Zuora. We have used Salesforce in the past, but its subscription features are not very advanced right now. Although Salesforce plans to improve in the future, it cannot compete with Zuora's complexity and capabilities. So, for subscription-related projects, Zuora is the better choice.

Before starting the tool, you'll need to take some initial steps. First, contact someone from the company to understand your project's specific needs. They will provide you with information on the necessary contracts and any required certifications. For instance, if you don't need analytics for your project, you won't need to purchase the analytics package.

Everything in the technical industry can be time-consuming, especially since Zuora has many smaller tools. However, it offers an online academy that is a great starting point. It includes videos, technical examples, and written theory. If you want, you can also earn certificates on the platform. This process opened my eyes to the possibilities and capabilities of the solution. It wasn't overly time-consuming for me; it took about two months. 

I would rate it an eight out of ten as a subscription system tool. Overall, I'm very satisfied working with it, especially because whenever we encounter issues, the support team is quick to help, and we manage to overcome them. The platform is user-friendly and relatively easy to use, not as complex as other large tools like Salesforce.