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Zuora Rest APIs are cool!
What do you like best about the product?
I like the new REST APIs for working with Zuora.
What do you dislike about the product?
The old SOAP APIs. They were hard to work with.
What problems is the product solving and how is that benefiting you?
Subscription billing
Recommendations to others considering the product:
Get it.
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Great subscription billing
What do you like best about the product?
The billing and prorations are spot on accurate and reliable.
What do you dislike about the product?
Missing features for larger, public, companies like and admin audit trail, portable tenant configurations for testing.
What problems is the product solving and how is that benefiting you?
Core billing enabling us to bill 1 time per month. We have been able to achieve that and reduced overall hours spent each month on the billing function.
Recommendations to others considering the product:
Review your internal business processes before officially starting the implementation; for us this was 2 year journey before we could start implementing Zuora.
Transformative Products
What do you like best about the product?
Zuora offers powerful backoffice business transformation products. Products are highly flexiible, and provide powerful integration with Salesforce. Zuora's APIs are full function and allows companies to chart their own course in integrating with internal and 3rd part products.
What do you dislike about the product?
Looking forward to improvement in reporting UI functionality.
What problems is the product solving and how is that benefiting you?
Subscription Billing with strong integartion with Salesforce and tax automation.
Recommendations to others considering the product:
Excellent product. Ensure you are prepared to change your business processes and culture post launch of Zuora's product, to experience the full benefit of the product, and business process improvement.
Zuora Review
What do you like best about the product?
Zuora allows ease of managing subscriptions by providing integrated function to multiple users across the company. It is essentially streamlined communication from sales to operations to billing to revenue recognition.
What do you dislike about the product?
As a new user, I find that changes are difficult. For every change, every area that uses the tool is impacted. So while communication across areas is helpful, it also means more areas that are impacted by changes.
What problems is the product solving and how is that benefiting you?
The initial move to Zuora eliminated a tedious process of spreadsheets and tracking billing through multiple systems. The integration with salesforce and CPQ will be the ultimate in coordination of sales opportunities and invoicing.
Automating revenue recognition is now easy
What do you like best about the product?
The Zuora platform takes a lot of the guesswork out of what revenue to recognize and when, simply by entering the rules in each product and allowing the product to carry the rules.
What do you dislike about the product?
There is surprisingly little customization in places one would expect there to be ample ability to customize. I'm hoping new updates solve some of these issues.
What problems is the product solving and how is that benefiting you?
Revenue recognition rules in subscription billing--saves time for our analysts so they can work on models and prediction rather than reconciliation.
Recommendations to others considering the product:
Make sure you have a process engineer involved, who understands your current CPQ so you can more easily migrate products.
Useful tool for subscription management
What do you like best about the product?
subscription management, revenue recognition
What do you dislike about the product?
the standard reports do not work. we have to use Excel to post process. Zuora should look into fixing the bookings and MRR reports.
What problems is the product solving and how is that benefiting you?
self-serv subscriptions
Recommendations to others considering the product:
better reporting
Robust system
What do you like best about the product?
Tons of features, options are endless, evolving technology
What do you dislike about the product?
Difficult to learn what all the features can do, support can be difficult to get in touch with and head back from in a timely manner, knowledge center is overwhelming.
What problems is the product solving and how is that benefiting you?
Insights have been a great addition to our Success Team and provides a unique view into what's going on. A very beneficial tool!
Zuora is the best billing platform for clients growing subscription businesses
What do you like best about the product?
I love the continual innovation that is delivered to my clients. The application is every evolving and keeping its customers in mind. I love the new CPQ functionality and it is very user friendly.
What do you dislike about the product?
The sales reps dont stay in touch with its clients. When it is time to upgrade clients are often confused on how they can improve their environment. Clients really need more affordable help and training for upgrading their environments.
What problems is the product solving and how is that benefiting you?
I am a consultant and I implement Zuora for several enterprise clients to handle quoting, billing and payments.
Recommendations to others considering the product:
When implementing have a real POC with little to no customization in order to make an educated decision.
A lot of data, but hard to use
What do you like best about the product?
The ability to bill our customers automatically
What do you dislike about the product?
there is a lot of data in Zuora about our customers that I would like to access but it is not always easy to do so.
What problems is the product solving and how is that benefiting you?
billing preview has helped us predict mrr
Quick Integration
What do you like best about the product?
There is not much time required to complete the Zuora integration (generally with in 2 weeks)!
What do you dislike about the product?
Would love to see more documentation and screenshots that explain the set up required for a Zuora integration
What problems is the product solving and how is that benefiting you?
Zuora is a great partner (SP) for us at Amazon Pay.
Recommendations to others considering the product:
Faster implementation time
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