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Simple system to use, however ....
What do you like best about the product?
Can handle a lot of bill runs (we have a lot of small value customers).
Good at quickly changing prices
Easy for sales team to build quotes
Locks down month end reporting and recognizes revenue automatically.
We have Zuora as our Nth billing systems, so the exposure to it is relatively weak. However, it is built for recurring billing and invoicing, which makes our lives easier by being able to batch the invoices together.
Good at quickly changing prices
Easy for sales team to build quotes
Locks down month end reporting and recognizes revenue automatically.
We have Zuora as our Nth billing systems, so the exposure to it is relatively weak. However, it is built for recurring billing and invoicing, which makes our lives easier by being able to batch the invoices together.
What do you dislike about the product?
The reporting part is both a blessing and a curse. I like the fact that we can drill down on reporting, but I dislike that there are no standard reports.. There are many fields that you can pull into a report but it is almost overwhelming and some fields are redundant. The billing can be frustrating when the system does not align with the revenue schedule.
In addition, it would be nice to be able to bill based on subscriber activity rather than simply flat rates.
also,
In addition, it would be nice to be able to bill based on subscriber activity rather than simply flat rates.
also,
What problems is the product solving and how is that benefiting you?
By implementing Zuora we have minimized many manual processes that our company had been accustomed to. We had used a previous system which was not designed to handle hosting/subscriptions to harbor them. Zuora has allowed us to isolate our subscription business for the better.
Recommendations to others considering the product:
Definitely consider a trial version before you jump in.
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Sounded Perfect, till it Wasn't.
What do you like best about the product?
SalesForce Integration, Billing Tools, Reports
What do you dislike about the product?
The lack of support from Zuora in general. Poor job at follow through and after launch bugs.
What problems is the product solving and how is that benefiting you?
Hire in-house staff with Salesforece and business knowledge. At that point, create salesforce as your source for all data, including billing, fulfillment, renewals, ect
Recommendations to others considering the product:
Zuora is all sales and no follow through. They can sell the hell out of this product, but the programming process is a nightmare. Be prepared to get billed tons of hours for incomplete work. As soon as they are done with the billing hours, poof, they are gone! Some insight for anyone who needs a subscription based fulfillment needs....Hire smart people to customize Salesforce and use Salesforce as your main source and data center. Avoid these types of companies because it will just be one headache after another.
Express review
What do you like best about the product?
The ability to add multiple credit cards makes it a ease to store multiple payment options
What do you dislike about the product?
Debits and credit memos are too complicated to complete.
What problems is the product solving and how is that benefiting you?
Invoicing and billing is far simpler as the subscription billing system is fantastic.
Recommendations to others considering the product:
do the jump 100% and ensure you move all billing payments are applied directly within Zuora to ensure there is no back and forth.
Zuora User
What do you like best about the product?
Top to Bottom workflow when preparing orders for fulfillment.
What do you dislike about the product?
Takes a bit of time to learn/perfect. Always a learning lesson when new error messages display.
What problems is the product solving and how is that benefiting you?
Biz Problems;
- Quote to cash process
Benefits
- Ease of use
- Saves time
- Easy to use
- Top to bottom workflow
- Quote to cash process
Benefits
- Ease of use
- Saves time
- Easy to use
- Top to bottom workflow
Zuora Review
What do you like best about the product?
Zuora is a fantastic billing system that easily integrates with Salesforce.com. The overall ease of use, configuration for recurring / one-time billing charges, and easy hook-up into Salesforce.com makes Zuora an easy choice for many companies in the software / SaaS space.
What do you dislike about the product?
The API for Zuora is a bit confusing for the average user / developer, and it takes time to become acclimated to their data model. Also, the pricing for Sandbox environments is somewhat unreasonable, but overall that's about the only downside I can think of for Zuora.
What problems is the product solving and how is that benefiting you?
Zuora helps resolve the typical issues tied to subscription billing. We've experimented with many different pricing models over the years, and generally speaking Zuora has been able to accomodate them all (one time pricing, recurring, billing based on credits, discounting / promotions, etc.). It's greatly expedited the typical process for setting up customer subscriptions.
Recommendations to others considering the product:
I would highly recommend companies looking for a new billing system to give Zuora a shot; they make excellent software and have been a great vendor to work with.
Zuora has been great for us.
What do you like best about the product?
The ability to see who has done one within an account; from creating an amendment to billing the customer, everything is transparent.
What do you dislike about the product?
Figuring out an error and how to fix it can be a lengthy process.
What problems is the product solving and how is that benefiting you?
Our controlled has really enjoyed the revenue recognition capabilities. Our customers are getting billed without incident.
Recommendations to others considering the product:
Make sure Zuora and your billing platform will work together seamlessly.
Zuora review
What do you like best about the product?
Easy to use and implement. They are open to suggestion for change.
What do you dislike about the product?
The software seems to be buggy and would be better if allows better third party integration.
What problems is the product solving and how is that benefiting you?
Invoicing and billing made easy.
A year-long nightmare
What do you like best about the product?
Zoura offers a lot of flexibility around how products and "rate plans" can be set up.
What do you dislike about the product?
Where to begin.
The implementation process was awful. We were forced to use a 3rd party consulting group for implementation. They knew very little about the product and were more interested in tracking hours and building spreadsheets than doing any work. After our prepaid hours (about $300/hr) with them ran out, we realized that we would be better off on our own since the only real help we got was from an internal contact at Zoura.
After a while we gave up on the full integration, setting for a very manual billing process. Our CX manager at Zuora wasn't able to offer any help or best practices for us in our industry (B2B SaaS). On more than one occasion they said to us "I'm not sure, nether of my other customers do that".
After a year we decided that we needed to move to another platform. We left behind blood, sweat, tears, and a whole lot of wasted money. Perhaps we were doomed from the beginning due to an inept implementation team and the software is actually great. Hard to say.
The implementation process was awful. We were forced to use a 3rd party consulting group for implementation. They knew very little about the product and were more interested in tracking hours and building spreadsheets than doing any work. After our prepaid hours (about $300/hr) with them ran out, we realized that we would be better off on our own since the only real help we got was from an internal contact at Zoura.
After a while we gave up on the full integration, setting for a very manual billing process. Our CX manager at Zuora wasn't able to offer any help or best practices for us in our industry (B2B SaaS). On more than one occasion they said to us "I'm not sure, nether of my other customers do that".
After a year we decided that we needed to move to another platform. We left behind blood, sweat, tears, and a whole lot of wasted money. Perhaps we were doomed from the beginning due to an inept implementation team and the software is actually great. Hard to say.
What problems is the product solving and how is that benefiting you?
We were hoping to integrate our billing system with our CRM and product to automate billing and reporting.
Easy integration
What do you like best about the product?
integration into salesforce was easy once we got the rules and limitations down.
setting roles and what each user role is allowed to perform certain tasks is helpful where many eyes can view the billing data.
confidential, no full credit card number is displayed.
setting roles and what each user role is allowed to perform certain tasks is helpful where many eyes can view the billing data.
confidential, no full credit card number is displayed.
What do you dislike about the product?
whiel their reporting has come a long way in the last 5 years, the interface in which to create reports is not very pleasing and you need to hunt for things. the 'example' display is not accurate at all, and for some reason mine is set to spanish instead of english.
What problems is the product solving and how is that benefiting you?
adding zuora to our business has allowed us to have a customer facing store where they can shop for services for their subscriptions. using api calls into salesforce, zuora has allowed us to give our customers a more personalized shop experience with easy billing.
Recommendations to others considering the product:
for a first step into a billing system integrated with crm this is a valuable tool.
i recommend paying the extra money had having Zuora do the integration for you.
i recommend paying the extra money had having Zuora do the integration for you.
Very effective cloud based solution targeted for Enterprise customers
What do you like best about the product?
We moved to Zuora from an on-prem solution that was cumbersome to use, complex to understand and very inflexible to the new requirements.
The best features of Zuora are:
1. Easy to crrate a custom workflow with custom product families, rate plans and subscriptions
2. Easy integration with Salesforce
3. Easy access to customer details, subscriptions and invoices
4. Insightful reporting and analytics
5. Sandbox
The best features of Zuora are:
1. Easy to crrate a custom workflow with custom product families, rate plans and subscriptions
2. Easy integration with Salesforce
3. Easy access to customer details, subscriptions and invoices
4. Insightful reporting and analytics
5. Sandbox
What do you dislike about the product?
1. Zuora is inflexible when it comes to highly custom requirements - they suggest to use their professional services which makes their entire offering expensive
2. The support is good but it takes longer to resolve an issue
2. The support is good but it takes longer to resolve an issue
What problems is the product solving and how is that benefiting you?
1. streamlining the Quote to cash workflow through automation
2. We have reduced the time it used to take us from quoting to realizing the revenue, but we do believe, there is room for further improvement
2. We have reduced the time it used to take us from quoting to realizing the revenue, but we do believe, there is room for further improvement
Recommendations to others considering the product:
1. Improve support. It's not best use of customer's time to read through the knowledge base all the time to come up with the solution.
2. Minimize the dependency on the professional services
2. Minimize the dependency on the professional services
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