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Great Tool, Even Better Implementation and Support Teams!
What do you like best about the product?
Openprise solves a considerable chunk of our data problem, from duplicates to list loading. I like that we can have one robust tool to solve those problems and more.
What do you dislike about the product?
I do think that the website/app portal can be a bit overwhelming. There are many features within Openprise that are not available to us based on the package we chose, which is totally fine, but I feel like they are still there and are just cluttering the space. Between the website and the app portal, it can get overwhelming, especially for new clients like us.
What problems is the product solving and how is that benefiting you?
We have a few data issues that we wanted to address with Openprise. The biggest issue was the list loading process that took us days to validate and load to Salesforce. We lose time and urgency when reaching out to valuable leads. With Openprise, we're able to automate most of the validation and even harness our own data to enhance and deduplicate. Now it takes us a few hours, or a day at most, to do the process. We're still finetuning the process based on our needs which is another thing that's good about Openprise! They listen and work with you on the problems you want to solve and are there for you along the way.
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Robust tool with a lot of support
What do you like best about the product?
The tool has all the capabilities we were looking for and the support from the openprise team has been incredible. They make sure you are successful
What do you dislike about the product?
It requires a long onboarding process. It makes sense with all the capabilities and making sure it's correct.
What problems is the product solving and how is that benefiting you?
Cleansing and enhancing our data
Powerful data mgmt tool
What do you like best about the product?
Once the jobs are created and tested, it is a create it and forget it!
What do you dislike about the product?
Ramp-up is not an easy process with a robust tool.
What problems is the product solving and how is that benefiting you?
Control reports and tasks that needed to be done manually are now being done while I sleep - huge win
Powerful System & Great People to Work With
What do you like best about the product?
Openprise is data orchestration at its finest. Openprise provides mutliple facets of improvement to our data. We've used the system to cleanse, gauge the health, create an Eloqua audit log, automate processes, fill data gaps, and more.
What do you dislike about the product?
The only negative is that there is a steep experience curve. The good news is that you work with a crackerjack team that will patiently train and guide you while you learn and become independent in the system.
What problems is the product solving and how is that benefiting you?
Problems: junk data, gaps in data, no Eloqua audit log
Benefits: enriched data that lead to quicker lead creation, automated processes which also lead to speedier lead creation, improved contact to account linkage
Benefits: enriched data that lead to quicker lead creation, automated processes which also lead to speedier lead creation, improved contact to account linkage
Recommendations to others considering the product:
Take a good look at your data and ask yourself, "can this be better?" Odds are, your answer is "absolutely." Pull together use cases of what you want to improve and challenge Openprise to provide a solution on how they'd solve the problem.
Openprise is an Amazing partner
What do you like best about the product?
Hands down it's the support team. They are not only knowledgeable about their platform and capabilities, but they have invested the time to learn our systems, processes, and goals. I can bring them any problem I need to solve and they will provide several options on how to approach it. I consider my Openprise team as an extension of our team, not a vendor. The platform itself is extremely flexible, allowing us to use it for multiple scenarios.
What do you dislike about the product?
The only downside I've experienced is that any changes that we need to be made to a job, we have to submit a request for. We can not log in and make a change ourselves. But since our support team is amazing this is really not an issue.
What problems is the product solving and how is that benefiting you?
We rely on Openprise for dozens of jobs that wouldn't be possible if we needed to build and run in SFDC. We can get a lot accomplished without bogging down our SFDC instance. Openprise does a lot of our heavy lifting.
Best Data Management/Automation Software Around
What do you like best about the product?
The capabilities of the tool are its best selling point. There is simply nothing it cannot edit/update/automate within large-scale SFDC databases.
What do you dislike about the product?
The UI is a bit rough. However, their support team is incredible and makes defining criteria/setting up jobs a breeze.
What problems is the product solving and how is that benefiting you?
Data management/automation & streamlining processes. The biggest benfit realized is simplifying the lead routing process.
Recommendations to others considering the product:
Buy it!
How to build a scalable enterprise architecture
What do you like best about the product?
Message to Enterprise Application Leaders and the Office of the Chief Architect:
Think of OpenPrise as an enabler for over 50 to 100 capabilities that the enterprise will have to build through the various stages of growth such as Lead Management or Partner Management. Don’t be stuck in the mud and unable to build capabilites and/or arm your lines of business with answers to some of their most pressing questions:
1/ How many partners have gone through our technical training and of those partners, what is the total ARR over the last 3 years? And how much MDF have we disbursed to them over the same time period?
2/ What’s the best performing sales patch by zip code and how much marketing spend allocated to that zip code?
OpenPrise can help you answer these questions and much, much more
Tech Debt
I know OpenPrise offers powerful set of capabilities for Marketing teams for lead orchestration and data deduplication but it can help you reduce tech debt: Identify leads, contacts, accounts with any conditions so you can make decision to purge or keep; reduce the size of your data and notice and improve performance of your CRM by eliminating run time errors.
M&A / Org Merge / Split Orgs
Route all data through OpenPrise , filter and match, then push it to where you need it to go. I wish I had this when I did a Salesforce org merge in 2019. That project nearly killed me!
Build Highly Differentiated Capabilities
Use OpenPrise to call a lead real time. Yes, you heard that right. When a lead is sent to you, auto-dial the prospect. If you can imagine it, OpenPrise can help you build it.
Don’t let your App stack be the anchor holding you back from awesome-ness. Be agile or your competitors will. Get OpenPrise.
Think of OpenPrise as an enabler for over 50 to 100 capabilities that the enterprise will have to build through the various stages of growth such as Lead Management or Partner Management. Don’t be stuck in the mud and unable to build capabilites and/or arm your lines of business with answers to some of their most pressing questions:
1/ How many partners have gone through our technical training and of those partners, what is the total ARR over the last 3 years? And how much MDF have we disbursed to them over the same time period?
2/ What’s the best performing sales patch by zip code and how much marketing spend allocated to that zip code?
OpenPrise can help you answer these questions and much, much more
Tech Debt
I know OpenPrise offers powerful set of capabilities for Marketing teams for lead orchestration and data deduplication but it can help you reduce tech debt: Identify leads, contacts, accounts with any conditions so you can make decision to purge or keep; reduce the size of your data and notice and improve performance of your CRM by eliminating run time errors.
M&A / Org Merge / Split Orgs
Route all data through OpenPrise , filter and match, then push it to where you need it to go. I wish I had this when I did a Salesforce org merge in 2019. That project nearly killed me!
Build Highly Differentiated Capabilities
Use OpenPrise to call a lead real time. Yes, you heard that right. When a lead is sent to you, auto-dial the prospect. If you can imagine it, OpenPrise can help you build it.
Don’t let your App stack be the anchor holding you back from awesome-ness. Be agile or your competitors will. Get OpenPrise.
What do you dislike about the product?
I'd like for our internal power users to be the primary people configuring OpenPrise. They currently rely on OpenPrise to do the rule building and other configuration work. OpenPrise should consider making the UI/UX easier for marketing and other power users to adopt.
What problems is the product solving and how is that benefiting you?
Lead Management:
1. Ingest leads
2. Lead routing
3. Lead de-duplication
Tech Debt Redux / Transaction velocity
1. Salesforce Performance: reduce Salesforce database size by identifying leads, contacts that should be purged or merged to improve time to process transactions
2. Reduce Marketo TCO: schedule recurring purge and merge activity to reduce Marketo database size to meet database size limits each QTR
1. Ingest leads
2. Lead routing
3. Lead de-duplication
Tech Debt Redux / Transaction velocity
1. Salesforce Performance: reduce Salesforce database size by identifying leads, contacts that should be purged or merged to improve time to process transactions
2. Reduce Marketo TCO: schedule recurring purge and merge activity to reduce Marketo database size to meet database size limits each QTR
Recommendations to others considering the product:
Message to your Marketing folks:
You may have an immediate itch you need to scratch: lead routing, data de-duplication but know that after your scratch that itch, OpenPrise can help you continue to build new, highly differentiated capabilities for different parts of the Enterprise - so don't be nearsighted. think bigger than the fire of the day.
You may have an immediate itch you need to scratch: lead routing, data de-duplication but know that after your scratch that itch, OpenPrise can help you continue to build new, highly differentiated capabilities for different parts of the Enterprise - so don't be nearsighted. think bigger than the fire of the day.
OneStop Data Orchestration Wonder !!
What do you like best about the product?
Openprise definitely helps to take away a lot of load from the destination system and has a lot of computation/data orchestration power !!! For data manipulation solutions whether in Salesforce or any system we tend to think the Openprise way if it does not have to be synchronous.
What do you dislike about the product?
noting to dislike but Would like to see more
- controls over data sorting feature before sending updates /
- have direct filter for source data pull such as salesforce /
- controlling the data updates in batches
- to have more of ITstakeholders onboard, need to have governance / error handling features for the jobs & bots
- controls over data sorting feature before sending updates /
- have direct filter for source data pull such as salesforce /
- controlling the data updates in batches
- to have more of ITstakeholders onboard, need to have governance / error handling features for the jobs & bots
What problems is the product solving and how is that benefiting you?
Data Normalization
Data Dedupes
List Imports manipulations
Custom data synchs from AWS / Gsuites
Database comparisons for Mergers
changing ownership for yearly cut over in salesforce
Data Dedupes
List Imports manipulations
Custom data synchs from AWS / Gsuites
Database comparisons for Mergers
changing ownership for yearly cut over in salesforce
Powerful platform for the majority of your data processing needs
What do you like best about the product?
Flexibility to configure the platform to your business processes. In my past experience, I've seen company's purchase products and then change their business processes to make the newly purchased product "work." I like the fact that Openprise is flexible enough to fit my needs without needing to do change management each time.
What do you dislike about the product?
There's a specific mindset you must have as it relates to data to make full use of the platform so that I can see a higher barrier of entry for some people.
Here's what I mean... let's say you want to solve an attribution problem. You may go to Openprise and ask for help expecting them to tell you what to do. Instead, Openprise may come back and ask you how do you want to solve your attribution problem. So in this example, you need to make sure you already have a high level idea of what you want attribution to look like for your company.
Here's what I mean... let's say you want to solve an attribution problem. You may go to Openprise and ask for help expecting them to tell you what to do. Instead, Openprise may come back and ask you how do you want to solve your attribution problem. So in this example, you need to make sure you already have a high level idea of what you want attribution to look like for your company.
What problems is the product solving and how is that benefiting you?
The major ones I'll highlight are:
-Lead/Contact Routing
-Opportunity Attribution
-Funnel/Lead Lifecycle
The main benefit is being able to run these previous siloed use cases all within one platform
-Lead/Contact Routing
-Opportunity Attribution
-Funnel/Lead Lifecycle
The main benefit is being able to run these previous siloed use cases all within one platform
Lead Routing, Data cleansing, Enrichment, DeDuplication -- all in one!
What do you like best about the product?
Openprise has the flexibility to accomplish any tasks I need - whether it be data standardization or lead routing. I love that I have all that flexibility and power in one solution.
What do you dislike about the product?
The UI could use a little improvement - would like to see a better way of organizing the jobs - ideally folders.
What problems is the product solving and how is that benefiting you?
Data standardization, deduplication, enrichment, and lead routing to start -- we also use it for territory reassignment and other field updates. Replaced our other lead routing solution with Openprise due to speed, and have seen a significant improvement in the speed of routing and thereby our response to the lead. The ability to route based on a very granular level has helped us get the right leads to the right rep faster. Deduplication and data standardization have improved our reporting and conversion rates.
Recommendations to others considering the product:
If you are looking for a robust solution to scale with your organization - Openprise is it!
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