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MoEngage - Intelligent Customer Engagement Platform

MoEngage | 1

Reviews from AWS Marketplace

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External reviews

500 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Vipul S.

Smart Customer Engagement Platform growing at lightning speed

  • April 18, 2024
  • Review provided by G2

What do you like best about the product?
- Awesome support team, quick resolution
- New Features (which are relevant)
- Robust Platform
What do you dislike about the product?
- Cost for scaling up API throughput as per requirement is not commercially viable i.e. cost does not make business sense to proceed.
- Release for flutter is a bit late than other frameworkss
What problems is the product solving and how is that benefiting you?
- App/behaviour analytics
- Automated dropoff re-targetting
- Customisable Inapp delivery for Regulatory Compliance
- Targetted Marketing

    Clairton R.

Using MoEngage to create a better customer experience

  • April 17, 2024
  • Review verified by G2

What do you like best about the product?
- Ease of implementation
- Ease of use
- Channels
- Integrations
- Customer support
What do you dislike about the product?
- Learning curve
- Data limitations
- User Analytics
- Basic features are paid
- Database tables
What problems is the product solving and how is that benefiting you?
One problem it solves is the challenge of effectively engaging with customers in a personalized manner. Another benefit is the automation of marketing campaigns.

    Dheeraj M.

Excellent tool to set-up and scale-up, rule-based communication infrastructure

  • April 17, 2024
  • Review verified by G2

What do you like best about the product?
Ease of use, Cover all important channels - Whatsapp, SMS, Email, RCS, Call center.
It has ready to use plug-play APIs, which seamlessly integrate with almost all the systems.
Strong customer support which resolves issues in a short span of time.
What do you dislike about the product?
Multiple integrations required in SDK to enable various features on the app.
What problems is the product solving and how is that benefiting you?
MoEngage helped us improve conversions in our digital journeys.
We were able to win back the drop-off customers by mapping the journey exit points, curating multi-channel retargeting strategies over different communication channels.
Apart from journey drop-off management, we have integrated MoEngage with our internal systems to send triggered-based automated transactional communication.

    Gaurav K.

MoEngage - An ideal tool for your actionable product analytics & Marketing communication

  • April 17, 2024
  • Review verified by G2

What do you like best about the product?
there are many, rich text notifications, the ability to do multi-channel campaigns, and ready 3rd party connectors for various seamless data flows. Apart from these, dashboards as per need, can be daily emailed to needy internal or external customers. Also, the documentation on integration is details and good.
What do you dislike about the product?
Sometimes they are slow in customer service, this needs improvement.
What problems is the product solving and how is that benefiting you?
MoEngage is helping us to map the user journeys which then is being used for smoother user onboarding, various marketing automation, and product analytics for making decisions and then taking actions from there. We are using it to increase user retention and engagement levels.

    Rajat J.

I've been using Moengage for about 5 years now with 2 different B2C big ventures.

  • April 17, 2024
  • Review verified by G2

What do you like best about the product?
And best thing, i would say about the tool updates basis the new marketing opportunities you can think of via communications. And when you discuss with moengage team, and you hear that its already in pipeline.
What do you dislike about the product?
As such i don't feel any. But yeah, I think if moengage can add something to make it more easy onboarding of the tool to the client is self integerated channels and provide Email/SMS/Whatsapp services too.

Because as a client, it becomes a big task, integerating all different vendors onto the tool.
What problems is the product solving and how is that benefiting you?
Moengage working on supporting all whatsapp template marketing options whihc currently doesn't work.

Whatsapp is an effective channel and there are so many effective templates like Whatsapp Converse.

Running it through moengage will solve the targeting as well as performance metrices

    Brij M.

A little complex but it is gets easier by time

  • March 01, 2024
  • Review verified by G2

What do you like best about the product?
Variety of User segmentations and run marketing campigns. I have increased the user engagement and conversation using these campaigns for nudging the user to move from one stage to the next
What do you dislike about the product?
Currently moengage doesn't support Vue 3 apps for push notifications
What problems is the product solving and how is that benefiting you?
It gives you verieety of user segmentation and it is making lkife easier for marketing team and get valueable insights to grow their product

    Education Management

excellent tool for Sending Inapp campaigns based on user activities

  • February 29, 2024
  • Review provided by G2

What do you like best about the product?
An excellent tool for sending in-app campaigns based on user activities. I particularly appreciate the "Flow" feature, which boosts user engagement within our app. I also value the ability to send customized messages tailored to user activity, enhancing activation, reactivation, retention, and conversion rates. Additionally, I've had a great experience sending referral campaigns with landing pages.
What do you dislike about the product?
Sometimes it takes more than usual time to deliver the messages to users.
What problems is the product solving and how is that benefiting you?
helped in analyzing In-app User activity to improve our app activation, reactivation, retention, and conversion rates. Additionally, I've had a great experience sending referral campaigns with landing pages.

    Ankitkumar S.

Very good communications tool specially for apps

  • November 13, 2023
  • Review verified by G2

What do you like best about the product?
MoEngage sends out the communicaitons very effectively and with good delivery rates
What do you dislike about the product?
The features often don't work on some devices and it's not clearly identifiable
What problems is the product solving and how is that benefiting you?
It helps us optimise our communications and hence the conversion rates and engagment within our platforms

    Ankitkumar S.

One of the best mobile marketing tool

  • November 03, 2023
  • Review provided by G2

What do you like best about the product?
There are many template available to choose from. It's very easy to use once you use it for sometime
What do you dislike about the product?
Using MoEngage to its full capacity can take some time and training
What problems is the product solving and how is that benefiting you?
It helps test the communications to improve the conversion rates

    Aryan G.

MoEngage helps me daily in my Product Marketing Operations

  • October 18, 2023
  • Review verified by G2

What do you like best about the product?
The best thing I like about MoEngage is the easy to use and user friendly design which can be used by any Marketer and especially the RFM Segmentation feature
What do you dislike about the product?
I sometimes find MoEngage dashboard lagging due to which the campaigns scheduled dont go as they were supposed to be
What problems is the product solving and how is that benefiting you?
It helps us to solve our user retention and engagement problem using MoEngage rich push notifications

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