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The MoEngage support staff are incredible.
What do you like best about the product?
The Sr Customer Success Manager that I've worked with at MoEngage, Shweta, is the best support staff I have ever worked with. No issue was left unresolved and her proactive approach to marketing solutions have been instrumental to our success. The functionality of the flow and campaign set up is really intuitive, simple and effective to use.
What do you dislike about the product?
There are some creative restrictions in building content and some small bugs when inputting text sometimes but nothing that isn't easily resolved. I think further enhancements in building out channel
What problems is the product solving and how is that benefiting you?
We need automated communications to onboard new customers, engage existing customers and drive cross-sell + up-sell across both new and existing customers.
MoEngage allows us to segment our customer base and use the flows to automate contacting customers at the right moment to drive the best result.
MoEngage allows us to segment our customer base and use the flows to automate contacting customers at the right moment to drive the best result.
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Excellent tool for Omni-channel marketing automation
What do you like best about the product?
- Easy for any channel campaign setup and execution
- it's detailed and indepth analytics gives marketer as well product team on how the campaigns are performed and what next action to be taken
- it's detailed and indepth analytics gives marketer as well product team on how the campaigns are performed and what next action to be taken
What do you dislike about the product?
- Flows should be transferred from UAT to LIVE setup in one click. Currently this is not available
- there should be option to edit the user profile in the panel itslef
- there should be option to edit the user profile in the panel itslef
What problems is the product solving and how is that benefiting you?
With Moengage we are able to nudge the customer while they are dropping off any stage across web and app
This is the best multi-channel communication and automation tool
What do you like best about the product?
It allows our businesses to engage with customers across multiple channels, including push notifications, email, SMS, web push notifications, and in-app messages. This is the platform that provides us with detailed analytics and reporting capabilities that help businesses measure. This tool offers a customer journey mapping tool that helps businesses map out the various touchpoints.
What do you dislike about the product?
MoEngage's cost is high for our business, especially for businesses with a large customer base. It has relatively limited social media integrations. MoEngage is somewhat complex and difficult to navigate for users who are new to it in my point of view.
What problems is the product solving and how is that benefiting you?
MoEngage can help by providing personalized messaging and experiences based on customer behavior and preferences. If a business is experiencing high churn rates, MoEngage can help by identifying at-risk customers and delivering targeted messaging and offers to retain them.
One Tool for all needs of Marketers
What do you like best about the product?
1. Help & Support - The Moe spocs are available everytime to solve queries or issues.
Event the support tickets are responded in 24 hours with resolution
2. Adaptability to new features that can enhance the user experience on our Brand Apps
3. Ease of Use
Event the support tickets are responded in 24 hours with resolution
2. Adaptability to new features that can enhance the user experience on our Brand Apps
3. Ease of Use
What do you dislike about the product?
1. There shall be more variants of Emails & Templates
2. API connectivity is also a challenge for non Moe partner BSPs
3. Deliverability and latency issues in pushes observed few times.
2. API connectivity is also a challenge for non Moe partner BSPs
3. Deliverability and latency issues in pushes observed few times.
What problems is the product solving and how is that benefiting you?
Moe is solving a lot of issues for my company -
1. Maker Checker Process Inbuilt - Reduces maintaining manual sheets and docs for maker checker
2. Analytical Tools simplicity (which is not that easy with Tabluea - Funnels/Behavorial analysis help in understanding user journeys and customer behaviour
1. Maker Checker Process Inbuilt - Reduces maintaining manual sheets and docs for maker checker
2. Analytical Tools simplicity (which is not that easy with Tabluea - Funnels/Behavorial analysis help in understanding user journeys and customer behaviour
One-stop shop for all our User Engagement needs
What do you like best about the product?
MoEngage allows us to reach out to all our users over various channels (email, push notification, and within the app), all dictated by events and properties that are easy to configure. It has helped our Product and Marketing team to effectively target communication relevant to different user cohorts.
What do you dislike about the product?
MoEngage could improve more upon its functionality to generate Insights from the events we pass to it, but since we use it as an Engagement tool and not an Analytical tool, this has not been much of a concern.
What problems is the product solving and how is that benefiting you?
MoEngage helps us reach out to our users through various channels in one place, and is a user-friendly platform that is used by our Product and Marketing teams to communicate with users effectively.
Excellent platform for Customer Engagement
What do you like best about the product?
Customer Success and the support we get from the Moengage team and their TAT.
What do you dislike about the product?
Tool functionality can be improved as we face some challenges while sending our campaigns.
What problems is the product solving and how is that benefiting you?
User Personalization, Retention, Cross Channel Engagement.
Best CRM tool
What do you like best about the product?
Moengage is a leading customer engagement platform that helps businesses engage with their customers across multiple channels such as email mobile push notifications SMS in app messaging. And moengage has received positive reviews for his user friendly interface and customer support
What do you dislike about the product?
Complexity in using mortgage platform and the platform may be overwhelming for users who are new to customer engagement or who do not have much technical expertise
What problems is the product solving and how is that benefiting you?
Moengage help businesses increase customer engagement across multiple channels such as email mobile push and notification. We can reduce churn rate with the help of moengage.
MoEngage has great service
What do you like best about the product?
The team is incredibly responsive and quick to address any concerns or questions you have. Their account management team is proactive and provides valuable insights to help you achieve your marketing goals. Overall, I highly recommend MoEngage for their exceptional service.
In addition to their excellent customer support and account management, I find thier UI to be intuitive and user-friendly. The platform is well-organized, making it easy for the user to navigate and find what they need.
They present data and analytics in a visually appealing way, which makes it easier for user to interpret and take action. The platform's customizable dashboards and reporting features also enable you to track key performance indicators and monitor campaign performance effectively.
Overall, MoEngage's UI is designed with the user in mind, making it easy to use and visually appealing.
In addition to their excellent customer support and account management, I find thier UI to be intuitive and user-friendly. The platform is well-organized, making it easy for the user to navigate and find what they need.
They present data and analytics in a visually appealing way, which makes it easier for user to interpret and take action. The platform's customizable dashboards and reporting features also enable you to track key performance indicators and monitor campaign performance effectively.
Overall, MoEngage's UI is designed with the user in mind, making it easy to use and visually appealing.
What do you dislike about the product?
None at the moment. I am happy at the moment
What problems is the product solving and how is that benefiting you?
MoEngage is primarily solving the business problem of customer engagement and retention. In today's competitive ladscape, businesses need to find ways to keep their customers engaged and satisfied to retain them in the long run. They offer various features that enables us to create personalized experienec for our customers.
By helping us engage and retain our customers, they are ultimately helping us to increase customer loyalty, reduce churn and drive revenue growth.
By helping us engage and retain our customers, they are ultimately helping us to increase customer loyalty, reduce churn and drive revenue growth.
Moengage - Best Marketing Automation Tool
What do you like best about the product?
Simplicity
Integration of Colour Palletes for Notifications is one of the best feature.
RFM model and other analytic tools help in data management
Quite easy to understand and use for new learners
Customer Support is a strong factor which helps MOE lead the market in automation tools
Integration of Colour Palletes for Notifications is one of the best feature.
RFM model and other analytic tools help in data management
Quite easy to understand and use for new learners
Customer Support is a strong factor which helps MOE lead the market in automation tools
What do you dislike about the product?
Delivery Issues - Push/Emails
Cost is a major challenge for small enterprises and event storage features are expensive as compared to other available tools
Cost is a major challenge for small enterprises and event storage features are expensive as compared to other available tools
What problems is the product solving and how is that benefiting you?
MoEngage is working on improving its tech and API issues, in a way simplifying my job & ultimately drive revenue growth for my organization
Helped me in all my growth marketing at my company
What do you like best about the product?
1. Easy to use
2. Good and handy features
3. Better customer support
2. Good and handy features
3. Better customer support
What do you dislike about the product?
1. Takes time to integrate
2. Some features are too expensive
2. Some features are too expensive
What problems is the product solving and how is that benefiting you?
1. Customer Journey Mapping
2. Setting up campaigns and user flows
3. Automation and Personalization
2. Setting up campaigns and user flows
3. Automation and Personalization
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