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How MoEngage helped Indian Express in its Customer Engagement
What do you like best about the product?
I would say the features and constant development of new product features make MoEngage better and fast customer support is something I love
What do you dislike about the product?
I would say the integration part or the QC part was something that I am not a big fan of and could be better
What problems is the product solving and how is that benefiting you?
1. Helping us in our Onboarding, Engagement, and retention journeys
2. Helping us to know our users better buy mapping Customer Life Cycles
2. Helping us to know our users better buy mapping Customer Life Cycles
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Great Support System, Easy to understand
What do you like best about the product?
Great Support System from Vishvesh & his team, Quick responses, and Amazing product to keep your customers engaged on your platform. Better product features from any other SaaS tool.
What do you dislike about the product?
Nothing as such, did not face any challenges.
What problems is the product solving and how is that benefiting you?
MoEngage is helping us to communicate with our customers in a very efficient manner. It helps to solve our retention problems, i.e, it helps to send out communications in real time to 99% of our user base. It has the best features such as Push Amp. which solves our problems with OEM devices.
One of the best Tool i have used
What do you like best about the product?
MoEngage is all in one tool that is soo useful for the marketing and analysis which was able to make bussiness grow good . And tech support they give is so good makes it stand apart from others
What do you dislike about the product?
There is no such kind of things which have been bought down MoEngage. But 1 thing which i feel is can grow faster and implement new thing or kind of coming up with new updates will be better
What problems is the product solving and how is that benefiting you?
MoEngage has been giving us a great insight for the all the purpose it was made for . And its best among others to give. Also it have increased my business performance
Pleasant experience. Good support.
What do you like best about the product?
The approach and mindset of "solving" problems, and serve the best. Support from the team.
What do you dislike about the product?
Technical support can be better when unusual glitches happen.
What problems is the product solving and how is that benefiting you?
Omnichannel engagement, user journey flows.
It is good to have all platforms/channels of interaction with the customer under one roof.
It is good to have all platforms/channels of interaction with the customer under one roof.
Solving the Problem of user engagement and retention
What do you like best about the product?
MoEngage has been extremely helpful in not only automating marketing for significant stages of a user funnel journey, but also helping create cohort-based custom messaging that helps deliver user expectations. Therefore, improving user engagement and overall retention.
What do you dislike about the product?
The time taken to onboard the tool is long; A lot of features get unlocked gradually and hence the wait.
What problems is the product solving and how is that benefiting you?
3 key business problem statements:
1) Improving user engagement
2) Better User retention
3) Conversion to subscription
1) Improving user engagement
2) Better User retention
3) Conversion to subscription
A high-end marketing platform with an educated customer service team
What do you like best about the product?
Moengage has surely helped us gauge our customers better, through the platform we have been able to keep a tab on our metrics and worked in a more focused fashion when it came to our marketing efforts.
What do you dislike about the product?
With the number of features the platform offers a marketeer, we can hardly say we dislike anything about the tool.
What problems is the product solving and how is that benefiting you?
Helping understand our customers better, giving us a verified view of customer journeys, helping us predict buyer purchase behaviour, and create awareness in our customers about our offerings.
Moengage is All in one Place for Retention
What do you like best about the product?
MoEngage allows us to create personalized campaigns for their customers based on their preferences, behavior, and past interactions. Also it enables multiple channels, including email, push notifications, SMS, in-app messages, and web push.
What do you dislike about the product?
MoEngage can be quite expensive. Its not best suited for entry-level products. Product learning is bit hard for a new person. But documentation will help you to master it.
What problems is the product solving and how is that benefiting you?
Moengage allows us to create personalised campaigns in multiple channels like SMS, Push, Whatsapp, email. It also has automation tools we were able to create campaigns for our users that converts a lot
The Best Marketing Automation Platform
What do you like best about the product?
Interactive Templates & Transactional Flows.
What do you dislike about the product?
Nothing as such. It is very convenient to use.
What problems is the product solving and how is that benefiting you?
Omni Channel Communication Platform.
One Stop Solution for Retention Marketing
What do you like best about the product?
MoEngage as a package is absolutely a must have tool for every retention marketer out there. Looking for a one stop solution for your App Marketing/Email Marketing/ API Integrations or even the MarTech solutions or any other retention strategy, name it they have it.
Add ons are continuous support & feedback on what to do and how to scale.
Add ons are continuous support & feedback on what to do and how to scale.
What do you dislike about the product?
There is literally nothing to dislike about MoEngage. The only aspect where an improvement can be done is on adding few more layers of real time analytics & dashboards.
What problems is the product solving and how is that benefiting you?
They offer an end to end solution, right from App Marketing with Push Notifications that again has a bundle of other offerings like smart triggers/journeys & all along with numerous of those templates, A/B testing with a real time ML tool (Sherpa). API integrations to offer those marketing campaigns where real time data is required.
Tonnes of other aspects when it comes to Email Marketing or integrating any of the SMS/WhatsApp delivery platforms.
Perfomrance in terms of Campaign level with a detailed view, analytics based on user's integration and all.
Tonnes of other aspects when it comes to Email Marketing or integrating any of the SMS/WhatsApp delivery platforms.
Perfomrance in terms of Campaign level with a detailed view, analytics based on user's integration and all.
Dashboard is good
What do you like best about the product?
The dashboard is smooth and provides sub-branches in journeys and flows
What do you dislike about the product?
Certain places within the app are annoying to operate, and some part of analytics just lags with another competitor.
What problems is the product solving and how is that benefiting you?
Automation of campaigns and Realtime segment injection from our central DB
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