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Mo engage is Great software for CRM
What do you like best about the product?
I'm a retention associate, so I can do my all retention activities through MoEngage. I have migrated to MoEngage one month back from another CRM software. Now really I can see the difference.
What do you dislike about the product?
There are some features they can improve better. one is definitely the UI, actually is some completecated to use when compare to rest of the CRM software. so it could have more user frendly.
What problems is the product solving and how is that benefiting you?
The best part is communication. One of my major difficulties was the delivery rate issue when I user push notifications. with MoEngage i got high delivery rates.
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Good Experience with MoEngage
What do you like best about the product?
Segmentation is the best which I have liked in the MoEngage.
What do you dislike about the product?
There are no such things I have found...
What problems is the product solving and how is that benefiting you?
Engaging the customers by sending Notifications is quite well.
Professional and always ready to help
What do you like best about the product?
The MoEngage team all together is always there to support all new things that we would need to excel in our product
What do you dislike about the product?
There is no downside, the MoEngage team is like an integral part of our daily work and they always are here to assist.
What problems is the product solving and how is that benefiting you?
With the Moengage team we are solving how to approach the users of our product and MoEngage gives us the best tools and knowledge on how to do that better.
Highly Recomended
What do you like best about the product?
Easy, Practical, Complete Re-engagement Solution
What do you dislike about the product?
Several features need partial it/product implementation
What problems is the product solving and how is that benefiting you?
app user re-engagement
Amazing analytics and tracking tool for businesses
What do you like best about the product?
I like Moengage Customer Engagement Platform for creating neat and clean workflow for my SMS campaigns as well it is very good in sending real-time SMS campaigns through its API events. We have created multiple API events for our Order Management System and we have mapped it for sending real-time SMS to the customers based on transactions. Apart from this, it is also good for doing analysis of your SMS campaigns that how many SMS we have sent out and how many customers have responded. Now we are sending any SMS files to any other vendor for sending out all our SMS campaigns. Moengage Customer Engagement Platform has solved our issue for sending out all our SMS campaigns which include batch and real-time SMS campaigns for order management system. We are also able to send location based SMS offer if customer making any transaction on our instores. I advice it to other digital marketers for sending out all our SMS campaigns with smooth and effective way.
What do you dislike about the product?
-It requires to source data from various CRM and third party vendors and needs connectors to connect to them.
-Storage of data is at third party public cloud which can lead to data security issues for any organization.
-It help automates the way content is published and allows to manage all social media profiles.
-I dislike the connectors as when customers use some other third-party apps and when I need to send some notification via them, it becomes quite difficult while using this platform
-hence result of this we miss the notification sometimes. hence I dislike this feature.
-Storage of data is at third party public cloud which can lead to data security issues for any organization.
-It help automates the way content is published and allows to manage all social media profiles.
-I dislike the connectors as when customers use some other third-party apps and when I need to send some notification via them, it becomes quite difficult while using this platform
-hence result of this we miss the notification sometimes. hence I dislike this feature.
What problems is the product solving and how is that benefiting you?
The best thing that I like about this platform is the push email notification, every time when I just need to send them important emails as information I just have to click once and this platform sends the email that I saved as a template. I love this feature. Apart from this feature, I like support services as well. I have been handling organic engagement activities. This includes planning, designing and execution of engagement notifications. Through Moengage's analytical insights, I can easily focus more on scaling my campaigns. This has eventually reduced my time which I usually spend planning the engagement activities. The ready to use reporting structure is even amazing. Makes things easier for MIS Team.
Recommendations to others considering the product:
Ease of Use and a simplified UI. Specific tabs/groups as per the requirement of the firm. A/B testing ease with seamless campaign creation via duplicating the existing variation. One click non-personalized fallback template creation reduces the time to create the campaign. Segmented targeting basis affinity/engagement and various attributes. API integration is effective and seamless. Analytics provide a complete picture of the campaign/retention and engagement thereby assisting the decision making process. In a nutshell this tool handles every aspect of CRM and is a must have tool.
Very good experience
What do you like best about the product?
Its very user friendly, you can choose from different campaigns.
What do you dislike about the product?
I dont fully understand the way how show count for segments and other filters is explained and how is collected
What problems is the product solving and how is that benefiting you?
Promoting our campaigns, reaching our targets thwough different campaigns we create on moengage
Excellent Product and Service
What do you like best about the product?
Moengage has been easy to implement and get up and running; the campaign builder is inutitive and straightforward to use. The customer support and service has been excellent throughout the onboarding process and has stayed the same as we have gone live.
What do you dislike about the product?
The only drawback is a minor one, the email templates cannot be access without going through the campaign builder.
What problems is the product solving and how is that benefiting you?
We have been able to easily segment and communicate the right message to the right users.
MoEngage Multi-Channel Marketing Platform Really helps me to do my job better and easier.
What do you like best about the product?
The platform is easy to use and has multi-channel and A/B testing, Flows, segmentation, personalization and analytics channel.
Services customer support help us.
Services customer support help us.
What do you dislike about the product?
Nothing. So far, we are happy with MoEngage products and services. If I find, problems and the support will handle it immediately.
What problems is the product solving and how is that benefiting you?
Using MoEngage for more than 3 years now and all we can say is that we are so satisfied with this Dashboard. With MoEngage’s Insights-led Customer Engagement platform, I am able to manage engagement, analytics and reports through one dashboard. The AI-powered tool is perfect to run multichannel marketing campaigns with personalized communications on complex customer journeys at scale on channels like Push, In-app, OSM, Emails , Flows.
Recommendations to others considering the product:
User friendly, helpful, go head and use Moengage
MoE Review - AstraPay (April 2024)
What do you like best about the product?
Every week, there is always a weekly review where the MoE Account Executive (AE) conveys features that can be optimized to increase AstraPay's user engagement. Additionally, every quarter, they also hold a QBR Review, which is very informative and insightful as they share about our performance/achievements during a certain period and provide recommendations or insights that can be beneficial to improving our performance or achieving KPIs. Furthermore, the AE is very responsive and easy to reach, which is very helpful if we experience any issues in operating MoE as we use MoEngage in daily basis.
What do you dislike about the product?
So far, everything is all good. There's nothing to dislike.
What problems is the product solving and how is that benefiting you?
- Optimization of analytics feature utilization (time efficiency in conducting analytics, such as user behavior analysis, CRM channel utilization, user path analysis, funnel analysis, etc.).
- Easy coordination and prompt response if any development is required to enhance the utilization of MoE features.
- Easy coordination and prompt response if any development is required to enhance the utilization of MoE features.
Great tool for push campaign & analytics complemented by awesome service by the AM as well :)
What do you like best about the product?
Smart trigger, automation flow, RFM feature
What do you dislike about the product?
not all data are captured to our database so we need to use 2 different tools for analytics
What problems is the product solving and how is that benefiting you?
push notification automation, no manual push for user targetted for a certain campaigns
Recommendations to others considering the product:
just try :)
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