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MoEngage - Intelligent Customer Engagement Platform

MoEngage | 1

Reviews from AWS Marketplace

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External reviews

462 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Telecommunications

Easy to understand Onboarding Session & a feasible platform!

  • July 08, 2021
  • Review verified by G2

What do you like best about the product?
Everything! Moengage helps us deliver most of our usecases that we haven't delivered using our previous platform. It's definitely good for engaging customers and overall, our business.
What do you dislike about the product?
There is no smart trigger for In App and can't make a cycle using Flow
What problems is the product solving and how is that benefiting you?
Targeting our segment better and also enhanced our customer journey in the app.

    Primary/Secondary Education

Moenage - performance review

  • July 05, 2021
  • Review verified by G2

What do you like best about the product?
The analytics panel enables us to get good insights of the current notifications program that we run, with segmented results and behavioral flows. It also gives a detailed view of the funnel analysis for overall frequency and unique users.
What do you dislike about the product?
The detailed reports sometimes take a while to get over the mail.
Also we do not have the option to take only selected columns, we get all the columns everytime we fetch a report. Sorting with time option is also not available.
Api integrations are a big problem as they dont allow some of the user journey related notifications
What problems is the product solving and how is that benefiting you?
The delivery % of the notifications increased after using moenage, also the segment selection became quite easier and analysis of the notifications being sent was easier to view.
Moenage also enables us to take actions on different segments of the users like dormant, users who have not interacted with the app for certain days etc.
Recommendations to others considering the product:
Moenage as a platform provides excellent ease for setting up some journey notifications, some trigger-based notifications, and manual notifications.
Analytics also helps us to keep track of the performance of the notifications that we are scheduling

    Information Technology and Services

Strong Tool, Simple Analytics, Average Front End but great features

  • June 05, 2021
  • Review verified by G2

What do you like best about the product?
I like the number of features. It does care about the user experience in a non-invasive way. The spam controls and unsubscriber tracking are great
What do you dislike about the product?
Sometimes it does get frustrating while designing a new campaign because of too many options, which I think could be set by default
What problems is the product solving and how is that benefiting you?
I had problems with creating priority segments which this tool solved

    Harjas S.

The best marketing app that helps you with anything and everything.

  • June 02, 2021
  • Review verified by G2

What do you like best about the product?
Their support team. Always there to help you 24/7 on, that too on priority.
What do you dislike about the product?
How can someone be managing such a huge database and be available all the time to solve queries. Beleive me you are just a text away and they'll be right there helping you.
What problems is the product solving and how is that benefiting you?
Any and every problem. From uploading data to creating campaigns. They have proved themselves and are beneficial everytime.
Recommendations to others considering the product:
You don't have to think much. This is it! This is the only genuine platform that will walk you through your marketing journey and meet your expectations.

    Apparel & Fashion

Good tool with great supports

  • June 02, 2021
  • Review verified by G2

What do you like best about the product?
MoEngage helps our website tracking user behavior with fully eCommerce data and provides the channels for engaging with them.
What do you dislike about the product?
Take more time for integration than I expect.
What problems is the product solving and how is that benefiting you?
Fully tracking for eCommerce and user behavior data, and provider the channels to engage with users to optimize the conversion rate.
Provide valuable data for setup the user flow.

    Tuan N.

A comprehensive tool for any CRM expert to engage with her/his apps' users

  • June 01, 2021
  • Review verified by G2

What do you like best about the product?
Easy to understand and implement. Code-free and user-friendly interface.
What do you dislike about the product?
Sometimes, an error happens without reason, hard to find solutions
What problems is the product solving and how is that benefiting you?
Reachable improvement. The more reachable ratio we have, the more effective result we gain.

    Apparel & Fashion

Excellent service, very supportive team to solve the queries.

  • May 31, 2021
  • Review provided by G2

What do you like best about the product?
The new features they are coming up within every quarter, which helps to solve the business problem, to increase the conversion from x to 2x.
What do you dislike about the product?
Sometimes facing issues in support, but that is ok. Hoping that this will solve in coming future.
What problems is the product solving and how is that benefiting you?
I am getting the proper customer segmentation helping me to retarget the r8 customer in the right way, allowing the organization increases the revenue from x to 10x.

    Real Estate

Great support, buggy product

  • May 12, 2021
  • Review verified by G2

What do you like best about the product?
1. Account manager is proactive and always on top of our queries
2. Comprehensive set of features available
What do you dislike about the product?
1. Lots of bugs are a bummer
2. Don't get to know about new feature releases etc without account manager telling us
3. AMP emails like Mailmodo not available
What problems is the product solving and how is that benefiting you?
1. Cohort-level email campaigns
2. DPM is a great feature, would love to utilize it fully
3. Trigger campaigns are useful

    Prashant L.

Automation Tool for All USER ENGAGEMENT Requirements

  • April 30, 2021
  • Review verified by G2

What do you like best about the product?
Ability to provide detailed analysis of user's activity on the app. In our case, it is basically to analyze what were the best watched videos, their duration, days/hourly split, which category, etc.
What do you dislike about the product?
There isn't a single thing that I think of that MoEngage doesn't have when it comes to user engagement. They have a Push Notification service, Email Automation service, and in-depth analysis.
What problems is the product solving and how is that benefiting you?
With MoEngage, we are keeping our users engaged in every part of their mobile app journey in such a way that users are able to make use of our app in the best possible way. Benefits that we have observed are 1) Users are making good use of the app. 2) We manually don't have to sit and do it. We can plan and schedule each and every aspect either with the help of a Flow, smart trigger, or general push notification.

    Darwin N.

Moengage help to me to understand the behavior of audience and let me to catch them back.

  • April 29, 2021
  • Review verified by G2

What do you like best about the product?
The Sherpa helps me to optimize the content.
What do you dislike about the product?
User segment bit difficult to use and to test
What problems is the product solving and how is that benefiting you?
Mostly retargeting

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