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Comprehensive usage and fast response
What do you like best about the product?
Flow campaign for setting up campaigns based on user journey, integration with the system that can track & analyze data in one platform
What do you dislike about the product?
Data analysis part could be a bit more flexible and more customized.
What problems is the product solving and how is that benefiting you?
plan communication campaigns & campaign performance analysis
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A CRM & Analytics Solution
What do you like best about the product?
Features are the strongest point of the product. Great Customer service on top of it makes it more compelling and separates from competitors.
In the last few years, it has strongly evolved as an analytics solution rather than just be a communication channel. Few features like the real-time RFM (Recency, Frequency, and Monetary) model allows to make multiple cohorts and personalize communication to get the best user engagement.
In the last few years, it has strongly evolved as an analytics solution rather than just be a communication channel. Few features like the real-time RFM (Recency, Frequency, and Monetary) model allows to make multiple cohorts and personalize communication to get the best user engagement.
What do you dislike about the product?
Should explore fruitful partnerships with other partners to provide a complete end to end solution of customer journey.
Acquisiton -> Retention - Reengagement
Acquisiton -> Retention - Reengagement
What problems is the product solving and how is that benefiting you?
Reaching out to the customer in a timely and personalized fashion is what we're solving and that ultimately improves retention over time and results in increased revenue.
MoEngage is helpful and easy to use!
What do you like best about the product?
The MoEngage team has been very helpful and supportive with meeting the company's goals and constantly helping to improve the company's business.
What do you dislike about the product?
Sometimes the changes in the application would make a bit of confusion, and I particularly think the OSM channel is not as fully developed as the other channels.
What problems is the product solving and how is that benefiting you?
I am in charge of the customer relationship management from the digital perspective, Therefore communicating with our audience and retaining them.
Great support team
What do you like best about the product?
Easy to use and very good support from moengage team.
What do you dislike about the product?
Some feature need improvement for a better experience
What problems is the product solving and how is that benefiting you?
Understanding user behavior
Moengage Para nosotros una innovacion en Marketing!!
What do you like best about the product?
In our company we are guided a lot by user behavior and thanks to Moengage we were offered an analytical view of the campaign giving us a follow-up that the products we offer are well received, we have advanced in the market and this software also gives us a great customization with a series of tools suitable for our campaigns.
What do you dislike about the product?
Our team detected that in some functions, especially when loading campaigns, the system turns out to be slow and also has the inability to be compatible with mobile devices, which is also a problem with our clients since they allow themselves to be guided for the somewhat high cost and these cons make you doubt.
What problems is the product solving and how is that benefiting you?
Our company wanted to include the relationship of incorporation, customer participation in a single application and thanks to Moengage we achieved it since its granular segmentation allows marketing channels to be open and fully exploited demonstrated in that through a Push notifications also improving our interface system.
Recommendations to others considering the product:
We as a company are satisfied with the functions and everything that Moengage has provided us, which through its unique messaging service allowed us to locate potential clients and, with time and experience, turn them into fixed clients for the company. The most striking thing about Moengage is its incredible personalized segmentation process that results in the correct automation of marketing.
The tools are complete and attractive, being so simple until no external help is necessary to use the software, I recommend it.
The tools are complete and attractive, being so simple until no external help is necessary to use the software, I recommend it.
Better Customer Engagement with MoEngage
What do you like best about the product?
Be able to create communications (PN/EMAIL/SMS/IN-APP) easier and not wasting any development. Because of this, we can do experience by changing content and other aspects to maximize the engagement.
What do you dislike about the product?
Sometimes It's hard if we have issues. Need to communicate it first and waiting to check on both side and resulting on longer time to solve the problem.
What problems is the product solving and how is that benefiting you?
Recently we have an issue where our customer aren't get to know what step that they will need to do. By utilizing MoEngage communication feature, we can drive our customer to the next step and the conversion rate was greatly increased.
One stop soln. for Customer Engagement.
What do you like best about the product?
There is no doubt about the product functionality or its capability, the platform delivers on what MoEngage team claims. No doubt on this at all.
The support (CSM) is top notch, I can relay on the CSM if I / my team run into some difficulties.
The team has been very supportive and they do take feedback positively regarding the product, they also try to understand a lot of special use cases, and usually the team as a solution in place, if not they would let you know, if they would build a solution for the use case or not.
I would endorse MoEngage as a Customer Engagement platform to any B2C organisation.
The support (CSM) is top notch, I can relay on the CSM if I / my team run into some difficulties.
The team has been very supportive and they do take feedback positively regarding the product, they also try to understand a lot of special use cases, and usually the team as a solution in place, if not they would let you know, if they would build a solution for the use case or not.
I would endorse MoEngage as a Customer Engagement platform to any B2C organisation.
What do you dislike about the product?
There is nothing to dislike about the MoEngage as a product or support. However, there is a lot of room for improvement for the product to improvise and add a lot of value.
What problems is the product solving and how is that benefiting you?
MoEngage has helped us in achieving our customer engagement on Mobile Apps.
Use cases :
Mobile Push
Email Campaign`s
In App Messaging
SMS
Use cases :
Mobile Push
Email Campaign`s
In App Messaging
SMS
Recommendations to others considering the product:
Do go ahead with MoEngage for their product but their greatest strength is in the support. The support team (CSM) will go above and beyond to sort out any problems that one would face.
Delightful CRM experience by utilising Moengage
What do you like best about the product?
Analytic tools across platforms and atttributes.
What do you dislike about the product?
Lack of campaign variations for on site messaging as well as pre-made template for FLOW journey.
What problems is the product solving and how is that benefiting you?
Retargeting lost leads by identifying drop off funnel within the user journey. Moengage allow me to A/B testing the most ideal approach to retarget and segment each respective target audience
Recommendations to others considering the product:
All in one SaaS service with a rockstar account management support. Great website analytics with detailed attributions analysis.
Great mobile engagement platform with premium support
What do you like best about the product?
Platform's robustness and amount of features. MoEngage allows us to leverage our mobile strategy by having tons of behavioural data and analysis. It also has a very complete communication suite. We're currently using it only for our apps but we have already seen major results. I do need to point out the quality of support. When we were looking for a platform like this, we read dozens of reviews and ratings about customer support. MoEngage outperformed top platforms in this sense. We decided to go with it because we knew that having a good onboarding and support along the way was critical for success. We have a dedicated customer success manager that has been helping us on a weekly basis from the beggining.
What do you dislike about the product?
Nothing in particular. The onboarding process was fabulous, and the support staff as well. The only thing I'd point out, if I had to pick one negative thing, would be that billing is only in dollars or euros, which for South American company is not perfect. Still, this is standard on the market and was not a surprise.
What problems is the product solving and how is that benefiting you?
We're mostly trying to improve engagement and retention on our mobile platform. For this to be accomplished, we need deep insights from data and a powerful communication channel. This has been possible with MoEngage. From day one we saw clear ways to make our app communication better and started collecting positive results (better conversion rates and retention) just a few months later.
Recommendations to others considering the product:
Of course, compare it to other platforms to see what best meets your requirements. But I'd give it a try since it's one of the most complete mobile engagement platforms available on the market,
It's Great to track user behaviour and easy to do marketing campaign
What do you like best about the product?
- insightful
- easy to use
- helpful
- easy to integrate
- there is customer success manager will help you
- easy to use
- helpful
- easy to integrate
- there is customer success manager will help you
What do you dislike about the product?
- So many step to get some data
- If so many data the loading will heavy
- If so many data the loading will heavy
What problems is the product solving and how is that benefiting you?
- do marketing campaign
- user behaviour tracking
- user behaviour tracking
Recommendations to others considering the product:
Great tracking tools and easy to use for marketing campaign
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