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Good Experience Overall
What do you like best about the product?
RFM Analysis, Segmentation, Flows are the most loved features of MoEngage
What do you dislike about the product?
Looking forward to more email marketing tools
What problems is the product solving and how is that benefiting you?
Ensuring a seamless customer experience with MoEngage in terms of marketing communication.
Very usefull
What do you like best about the product?
create custom segment and create automatic campaign
What do you dislike about the product?
take time to take live automation for push notif related billing Ready, Billing Before due, Billing On Due, Billing After Due use case
What problems is the product solving and how is that benefiting you?
Maintaining DAU, WAU, MAU active user in myXL
One of the best personalization tool so far
What do you like best about the product?
Easy to use, equipped with some powerful features for customer engagement & personalization
What do you dislike about the product?
Need more manual effort to integrate with others customer attributes & behavior
What problems is the product solving and how is that benefiting you?
Customer analytics and campaign personalization in one platform
Recommendations to others considering the product:
If you have a website & mobile app and want to engage with your customer, MoEngage should be a good choice
Good experience
What do you like best about the product?
Good support tool for campaigns, fast and effective support team
What do you dislike about the product?
Up until now, everything is working fine. The previous difficult problems were supported quite quickly. So I have no comment on this issue.
What problems is the product solving and how is that benefiting you?
With my scope of work, Moengage helps
- Better understanding of app usage behavior
- Analyze and come up with the right campaign
- Segment customers and give better advertising and care strategies
- Better understanding of app usage behavior
- Analyze and come up with the right campaign
- Segment customers and give better advertising and care strategies
Improve customer's engagement to the next level
What do you like best about the product?
The customer success manager and the team helps a lot if we have any questions.
What do you dislike about the product?
In the dashboard, we couldn't do any comparison within 1 click. We have to adjust the timeline between this month to elongate the range between months
What problems is the product solving and how is that benefiting you?
Tracking the data and onboarding experience through push app and in-app experience
Decent CRM Product
What do you like best about the product?
Its ability to sync with Amplitude. Also the backward integration with amplitude where it can send events to amplitude so that we can track whether a user opened an email or not.
What do you dislike about the product?
Very clunky. Campaigns can go down unexpectedly. The analytics dashboard is not super user-friendly. The templates are okayish. But love the spirit of Account manager to handle the complaints.
What problems is the product solving and how is that benefiting you?
Mostly CRM relationship. Trying to nudge users via in-app notification to keep them on the right path. Improving engagement and stickiness of the product via emails.
MoEngage - Affordable CRM Solution
What do you like best about the product?
- The support team is very responsive and helpful — they’re always available whenever we need assistance, without charging extra support fees beyond a certain limit (unlike Insider which caps free support hours per month).
- Pricing is more competitive than others.
- The platform provides flexibility in tracking user behavior through events, and it’s convenient that almost every user action on the platform can be tracked as an event.
- MoEngage also offers integrated communication channels (email, SMS, web push), and the email builder is easier to use compared to SendGrid.
- Pricing is more competitive than others.
- The platform provides flexibility in tracking user behavior through events, and it’s convenient that almost every user action on the platform can be tracked as an event.
- MoEngage also offers integrated communication channels (email, SMS, web push), and the email builder is easier to use compared to SendGrid.
What do you dislike about the product?
Event setup and data mapping can be unclear, requiring detailed definitions from the start. MAU-based billing may overcount users switching browsers. Triggered campaigns sometimes fail depending on event sources (SDK vs S2S). Product personalization and templates are still limited.
What problems is the product solving and how is that benefiting you?
MoEngage helps us centralize and automate customer engagement across multiple channels — including web push, email, and SMS — based on real user behavior. By tracking user actions as events, we can send timely, personalized messages (e.g. cart reminders or product recommendations) to improve conversion and retention. The platform also helps our team reduce manual work, gain better visibility into campaign performance, and optimize communication flows through data-driven insights.
Moengage Review
What do you like best about the product?
Ease of use is very good.
Success team also helps us in solving any issues we are facing or help required.
Success team also helps us in solving any issues we are facing or help required.
What do you dislike about the product?
Product features take time to be built from the time of my request which can be frustrating.
What problems is the product solving and how is that benefiting you?
Ability to reach out to our members through notifications etc and see the data of their behaviour on the app.
It has been a blast with the things you could do with Mo-Engage
What do you like best about the product?
The part where you can send personalized messages to users based on their activity within your app / website. Moreover, user affinity, that give unique insights.
What do you dislike about the product?
user paths with in the app. that feature still needs alot of improvement.
What problems is the product solving and how is that benefiting you?
personalized messaging based on in app activity, that boosts engagement with in the app. retains the user for longer period of time and increases conversions.
Mo engage is Great software for CRM
What do you like best about the product?
I'm a retention associate, so I can do my all retention activities through MoEngage. I have migrated to MoEngage one month back from another CRM software. Now really I can see the difference.
What do you dislike about the product?
There are some features they can improve better. one is definitely the UI, actually is some completecated to use when compare to rest of the CRM software. so it could have more user frendly.
What problems is the product solving and how is that benefiting you?
The best part is communication. One of my major difficulties was the delivery rate issue when I user push notifications. with MoEngage i got high delivery rates.
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