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Fantastic customer service!
What do you like best about the product?
MoEngage is a great tool for marketing communications. The ease of tracking open and click rates and a user-friendly dashboard are great. The account reps are always extreamly responsive and helpful. We sent out about 1 email campaign a week.
What do you dislike about the product?
The inabilty to track the actual database of email accounts we have.
What problems is the product solving and how is that benefiting you?
Identifying our most engaged consumers.
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Easy to use email marketing platform with great customer service
What do you like best about the product?
MoEngage offers all the capabilities of a complex email marketing platform but has a great, simple user interface. Their support team does an excellent job of getting clients onboarded within a timely manner and continues to follow up after implementation.
What do you dislike about the product?
There are a few things throughout the platform that could probably be made easier, especially if you're used to a more basic esp like MailChimp or Campaign Monitor.
What problems is the product solving and how is that benefiting you?
MoEngage saves us time when building and sending emails with their user friendly email builder.
I've been using Moengage since 1 year and it's a delight using the tool
What do you like best about the product?
Instant Customer Support and feedback system
What do you dislike about the product?
There are still a lot of Product Features missing that they need to work upon.
What problems is the product solving and how is that benefiting you?
Data Visibility and analytics of each campaign.
A comprehensive solution for customer engagement needs
What do you like best about the product?
I’ve been using MoEngage for some time now, and I’m genuinely impressed with the capabilities and performance of the platform. It’s a comprehensive tool that has significantly streamlined our customer engagement efforts.
Apart from their tool I would like to shoutout to their CSM team. They are very professional and ready to help anytime even they are on vacation
Apart from their tool I would like to shoutout to their CSM team. They are very professional and ready to help anytime even they are on vacation
What do you dislike about the product?
I rate MoEngage very highly overall, as it’s been an excellent tool for our customer engagement needs. However, I’ve noticed that when creating large flows, the platform sometimes experiences lag. On occasion, this lag has caused us to lose all our changes unexpectedly. While MoEngage offers an auto-save feature for campaigns, I believe implementing a similar auto-save functionality for flows would be a valuable improvement. This would prevent any loss of work and enhance the overall user experience.
What problems is the product solving and how is that benefiting you?
We’ve noticed that it currently doesn’t support multiple CTA templates on WhatsApp. Once this feature is added, it will significantly enhance our ability to personalize communications and offer customers the convenience of calling and purchasing directly from a single message.
Moengage For marketing notifications and banners
What do you like best about the product?
Minimal intervention once it has been integrated. Event integration is awesome you can get live events and analyse the same through their dashboard.
What do you dislike about the product?
Some android devices might not get notifications which should be solved.
What problems is the product solving and how is that benefiting you?
It helps us solve the marketing part with users so that the users get to know deals which are running and it helps to increase our sales.
Nudge to customers to buy or atleast open the app and check prices for the products which they are looking.
Nudge to customers to buy or atleast open the app and check prices for the products which they are looking.
Polite , Kind & always ready to help out during any problem.
What do you like best about the product?
MoEngage offers amazing services, including the support team and the Account handler. The Account handler helps with all integration aspects which is good. The Features available to work on are amazing & proper detailed information on each feature is available. They are always ready to explore new options and friendly enough to help with every problem.
What do you dislike about the product?
I do not dislike anything until now in MoEngage.
What problems is the product solving and how is that benefiting you?
MoEngage is helping out in various aspects, A/B Testing of the Campaigns, Execute Whatsapp Campaigns, RCS Campaigns , Email Campaigns, Flow Optimization , Customer journey flows, Analytics , Flow of Customer data.
Best customer marketing automation platform
What do you like best about the product?
Account management team
technical support
Feature
continuous implementation
Easy to use
Easily to integrate
technical support
Feature
continuous implementation
Easy to use
Easily to integrate
What do you dislike about the product?
Nothing in particular, but I'd say the normal support team teaining
What problems is the product solving and how is that benefiting you?
Customer personalized communication and engagement
Best CRM platform
What do you like best about the product?
Coming from first hand experience, Moengage is the Best CRM platform. Their features, UI design, the product overall is user friendly with access to multiple form of communication. Their team is also always there to assist us in any road blocks and update us about industry trends/ new features etc.
What do you dislike about the product?
Moengage is an amazing platform, however it's only available in the desktop version. A mobile version could also be helpful here.
What problems is the product solving and how is that benefiting you?
Moengage helps in customisation of our marketing communications. Along with that, it offers us segmentation of our TA and ease of execution. Another great feature is we can always look at the numbers to derive insights from our campaign.
Streamlined Customer Engagement Platform with Exceptional Support
What do you like best about the product?
What I like best about MoEngage is its comprehensive and user-friendly platform that makes it easy to manage and optimize multi-channel campaigns. The intuitive interface allows us to seamlessly engage with our audience through personalized messaging across email, SMS, push notifications, and more. Additionally, their customer support is outstanding—always responsive, knowledgeable, and eager to help us get the most out of the platform. The actionable insights and analytics provided by MoEngage have also been crucial in driving informed decisions and improving our overall customer engagement strategy.
What do you dislike about the product?
While MoEngage is a powerful platform, there are a few areas that could use improvement. The platform's reporting capabilities, although robust, could benefit from more customization options to better tailor insights to our specific needs. Occasionally, the system can be a bit slow when handling large datasets, which can be frustrating when working under tight deadlines. Additionally, while the platform is generally intuitive, there is a slight learning curve for new users when navigating more advanced features. However, these issues are relatively minor compared to the overall benefits the platform provides.
What problems is the product solving and how is that benefiting you?
MoEngage is solving several key challenges related to customer engagement and retention. By providing a centralized platform to manage multi-channel campaigns, it has significantly simplified our marketing efforts. The platform allows us to deliver personalized and timely messages to our audience, which has greatly improved our customer experience and increased engagement rates. Additionally, the detailed analytics and segmentation tools have enabled us to better understand our audience, leading to more effective targeting and higher conversion rates. Overall, MoEngage has helped us streamline our marketing processes, save time, and drive better business outcomes.
Best Marketing Automation Platfrom
What do you like best about the product?
The UI is so easy to understand and simple. Ease of implementation and integration with other tolls and their Customer support is very good.
What do you dislike about the product?
Some features are only restricted to only some capaigns or flows.
What problems is the product solving and how is that benefiting you?
Moengage is solving our daily marketing comms problem by automating most of the comms and creating journeys we save a lot of time.
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