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Polite , Kind & always ready to help out during any problem.
What do you like best about the product?
MoEngage offers amazing services, including the support team and the Account handler. The Account handler helps with all integration aspects which is good. The Features available to work on are amazing & proper detailed information on each feature is available. They are always ready to explore new options and friendly enough to help with every problem.
What do you dislike about the product?
I do not dislike anything until now in MoEngage.
What problems is the product solving and how is that benefiting you?
MoEngage is helping out in various aspects, A/B Testing of the Campaigns, Execute Whatsapp Campaigns, RCS Campaigns , Email Campaigns, Flow Optimization , Customer journey flows, Analytics , Flow of Customer data.
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Best customer marketing automation platform
What do you like best about the product?
Account management team
technical support
Feature
continuous implementation
Easy to use
Easily to integrate
technical support
Feature
continuous implementation
Easy to use
Easily to integrate
What do you dislike about the product?
Nothing in particular, but I'd say the normal support team teaining
What problems is the product solving and how is that benefiting you?
Customer personalized communication and engagement
Best CRM platform
What do you like best about the product?
Coming from first hand experience, Moengage is the Best CRM platform. Their features, UI design, the product overall is user friendly with access to multiple form of communication. Their team is also always there to assist us in any road blocks and update us about industry trends/ new features etc.
What do you dislike about the product?
Moengage is an amazing platform, however it's only available in the desktop version. A mobile version could also be helpful here.
What problems is the product solving and how is that benefiting you?
Moengage helps in customisation of our marketing communications. Along with that, it offers us segmentation of our TA and ease of execution. Another great feature is we can always look at the numbers to derive insights from our campaign.
Streamlined Customer Engagement Platform with Exceptional Support
What do you like best about the product?
What I like best about MoEngage is its comprehensive and user-friendly platform that makes it easy to manage and optimize multi-channel campaigns. The intuitive interface allows us to seamlessly engage with our audience through personalized messaging across email, SMS, push notifications, and more. Additionally, their customer support is outstanding—always responsive, knowledgeable, and eager to help us get the most out of the platform. The actionable insights and analytics provided by MoEngage have also been crucial in driving informed decisions and improving our overall customer engagement strategy.
What do you dislike about the product?
While MoEngage is a powerful platform, there are a few areas that could use improvement. The platform's reporting capabilities, although robust, could benefit from more customization options to better tailor insights to our specific needs. Occasionally, the system can be a bit slow when handling large datasets, which can be frustrating when working under tight deadlines. Additionally, while the platform is generally intuitive, there is a slight learning curve for new users when navigating more advanced features. However, these issues are relatively minor compared to the overall benefits the platform provides.
What problems is the product solving and how is that benefiting you?
MoEngage is solving several key challenges related to customer engagement and retention. By providing a centralized platform to manage multi-channel campaigns, it has significantly simplified our marketing efforts. The platform allows us to deliver personalized and timely messages to our audience, which has greatly improved our customer experience and increased engagement rates. Additionally, the detailed analytics and segmentation tools have enabled us to better understand our audience, leading to more effective targeting and higher conversion rates. Overall, MoEngage has helped us streamline our marketing processes, save time, and drive better business outcomes.
Best Marketing Automation Platfrom
What do you like best about the product?
The UI is so easy to understand and simple. Ease of implementation and integration with other tolls and their Customer support is very good.
What do you dislike about the product?
Some features are only restricted to only some capaigns or flows.
What problems is the product solving and how is that benefiting you?
Moengage is solving our daily marketing comms problem by automating most of the comms and creating journeys we save a lot of time.
Customer experience enhanced!
What do you like best about the product?
The ease to use and user-friendly interface.
What do you dislike about the product?
Sometimes some features don't work as expected
What problems is the product solving and how is that benefiting you?
We were previously users of Clevertap and had multiple issues there in setting up the campaigns and making our customer's experience better. On Moengage, it's easy to create and implement use cases.
MoEngage is one of the best CRM tools out there
What do you like best about the product?
I like the advanced analytics capabilities of MoEngage along with RFM Segments feature
What do you dislike about the product?
The cost of add-ons and additional features is expensive
What problems is the product solving and how is that benefiting you?
1. Helps me to solve Subscription Business Problems
2. I use it for User Segmentation
3. I use it for advanced customer cohort analysis
4. Engagement and Retention
2. I use it for User Segmentation
3. I use it for advanced customer cohort analysis
4. Engagement and Retention
Probably the best CRM tool with advance features
What do you like best about the product?
The innovation which MoEngage brings with monthly updates and new product features is what I like about MoEngage
What do you dislike about the product?
Sometimes the pricing is on the higher side specially for the upgrades
What problems is the product solving and how is that benefiting you?
It is helping me to solve the Subscription Business Problem by engaging and retaining users
Campaigns with Moengage is Awesome
What do you like best about the product?
Since the integration from the backend is enable, it is wasy to send campaigns using milestones. Exporting and Importing is easy and helps me send campaign fast and easy.
What do you dislike about the product?
Earlier the support team was slow but now its fine. Sometime the dashboard is too slow and campaigns doesn't run in real time.
What problems is the product solving and how is that benefiting you?
Push with different versions using AI.
Segmentation is easy.
Journeys are good
Segmentation is easy.
Journeys are good
Mo-engage helped us in campaigns personalization
What do you like best about the product?
Mo-engage Analytics & DPM Features help us automate Campaigns and analyze the same.
These Features have provided us 7x growth after automating campaigns and doing personalization.
Their customer support Team & CSM are available 24*7 for help.
These Features have provided us 7x growth after automating campaigns and doing personalization.
Their customer support Team & CSM are available 24*7 for help.
What do you dislike about the product?
Honestly, there is nothing to dislike about Moengage the way they are optimizing their products everything is commendable.
What problems is the product solving and how is that benefiting you?
Personalization was the major challenge for us and Moengage provides an exclusive Feature named Dynamic Product Messaging which has helped us in personalizing Push, and WhatsApp Campaigns.
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