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External reviews

462 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Aravind U.

It is easy to use tool and can send notifications with a click

  • January 31, 2020
  • Review verified by G2

What do you like best about the product?
1. Segmentation - We can segment the data by running queries easily
2. Smart triggers - Easy to target & can validate the hypothesis easily by sending out smart triggers
What do you dislike about the product?
Huge scope to improve the User Interface of the panel
What problems is the product solving and how is that benefiting you?
1. Multiple teams have to send Notifications, we can easily give access and send out the notificatios
2. A/B testing


    Gagan G.

data analysis

  • January 29, 2020
  • Review provided by G2

What do you like best about the product?
customer responses how get more better
excellent
What do you dislike about the product?
nothing bad feel about mongage.....?
its good
What problems is the product solving and how is that benefiting you?
improving business marketing skills


    Sanjeet R.

Easy to use tool for Cross Channel Engagement

  • January 29, 2020
  • Review provided by G2

What do you like best about the product?
1. Customer centric and easy to use interface
2. Segmentation of User personas which makes it easier to send out personalize communications
3. The capability to send engagement campaigns on multiple platforms instantly
4. Their reports provide a deep insight in different scenarios basis which the task of optimizing campaigns and selecting segments becomes less hectic.
What do you dislike about the product?
1. Lag in customer support which occurs to get the detailed data or issue analysis in delivery
2. Frequently takes time to load
What problems is the product solving and how is that benefiting you?
Defining cohorts of users for our campaign targeting and identifying the funnel


    Karan C.

Easy to use

  • January 21, 2020
  • Review verified by G2

What do you like best about the product?
Moengage is very easy to use. Setting up the campaigns and marketing automation suite is really awesome.
What do you dislike about the product?
Sometimes it takes more time to import users from csv file
What problems is the product solving and how is that benefiting you?
Marketing Automation, Building flows.
It is time saving.


    Akshay R.

Messaging made right!

  • December 21, 2019
  • Review verified by G2

What do you like best about the product?
Very user-friendly interface 2. Much convenient (Basis my experience with previous engagement tool) 3. Can send engagement campaigns to multiple platforms all in one go. 4. The reporting structure is very well designed. Had helped me a lot in terms of preparing engagement reports. 5. Analytics provides deep insights basis which the task of optimising campaigns, selecting segments becomes less hectic.
What do you dislike about the product?
Not at all mobile friendly. 2. Frequently takes time to load. (Homepage & even campaigns)
What problems is the product solving and how is that benefiting you?
We selected Moengage as the expertise they could provide in the digital sphere really drew us. Their product innovation is second to none - they aren't just players in notifications, they are thought leaders. Their support and knowledge they provide, from our client manager to the free webinars they provide to get the most of the tools, are second to none. We look forward to many more years working together and growing on the impressive results we've achieved to date
Recommendations to others considering the product:
Personalisation is key in digital marketing and the level of depth of the technical capabilities the Moengage platform offers has been critical in our cross-channel activities.


    Heena A.

Moengage Product usage

  • December 12, 2019
  • Review provided by G2

What do you like best about the product?
Customer service is very good and it take immediate action when some glitches are coming during the campaigns Moengage really help us to increase user retention and installation. Also, we are covering major audience through moengage tool where it's tokopedia users or anonymous user
What do you dislike about the product?
The bigquery can be much more self understood.
What problems is the product solving and how is that benefiting you?
Moengage help us in covering major use case whether it's a retargeting campaign, price drop campaign. Helps to increase audience and conversion rate.


    SOURABH K.

Good product for engagement

  • December 12, 2019
  • Review provided by G2

What do you like best about the product?
Journeys, simple and easy to use, can dissolve complex use cases into simpler ones
What do you dislike about the product?
API access, BQ accessibility, BigQuery tables for clients can be more self explanatory.
What problems is the product solving and how is that benefiting you?
Solving problems regarding on boarding of users as well as building more accurate product recommendations, we can customize an already built feature and can also use an empty canvas.


    Aakash G.

Better Alternative for clevertap

  • December 12, 2019
  • Review provided by G2

What do you like best about the product?
Product evolved completely from what it was few months ago, there have been a lot of developments and feature enhancements.
What do you dislike about the product?
Pricing could have been better, It's lil expensive than clevertap
What problems is the product solving and how is that benefiting you?
Ease to manage all your campaigns is what I like in Moengage


    Marketing and Advertising

Features are really good .. best Saas product ever

  • December 12, 2019
  • Review provided by G2

What do you like best about the product?
Marketing campaigns can be analyzed better with features of segmentation, funnels and user targeting which we use daily
What do you dislike about the product?
Its still product going rapid change. expect some bugs and quick resolutionm
What problems is the product solving and how is that benefiting you?
Targeting ads and in app notifications with MoEngage


    Information Technology and Services

Good to help jumpstart but unable to scale and grow along (especially on more complex issues)

  • May 28, 2019
  • Review provided by G2

What do you like best about the product?
MoEngage provides a good start for standard use cases but when trying to go deeper to integrate more complex use cases, MoEngage tends to stutter and fail to deliver the use cases. The response rate of the service is also relatively slow in comparison to others. They tend to provide slow responses and only manage to get things up and running based after of near the agreed timeline (tend to be over most of the time).
What do you dislike about the product?
MoEngage is not good enough in catering complex use cases as the company grows from basic usages to more customized ones. The customization is not even at the level of total customization. Considering the investment and implication of integrating it within the app, I think this is one of the biggest blocking of all.
What problems is the product solving and how is that benefiting you?
basic automation and solving common use cases is quick with MoEngage but need to be wary on the scale and specific use cases that can be solved using MoEngage. Looking back, MoEngage is growing together with the company but they couldn't catch up when we manage to grew faster than MoEngage.
Recommendations to others considering the product:
If you are looking to solve basic needs quick and fast, MoEngage would be the right solution but if you require something more, MoEngage might not be the best option for your problem