What do you like best about the product?

The support team is excellent and prompt.

What do you dislike about the product?

We need some AI implementation on strategy and execution level

What problems is the product solving and how is that benefiting you?

We are able to track the user and show specific communications

What do you like best about the product?

I think for the price they offer, their push notification, messaging segmentation & automation and analytics tools are solid. They don't have an amazing admin user experience in terms of setting up flows to support re-engagement and retention, and this has a cost associated with it in terms of learning the tools and inefficiencies with setting things up quick and easily, but it is a solid tool that allows you to do a lot at a competitive price point.

What do you dislike about the product?

I have had maybe the worst experience with Moengage that I've ever had as a customer during my 6 years running my business, to the point that I've lodged a formal complaint with the consumer watchdog in my country for what appears to be a breach of consumer and corporate law on their part. In my opinion Moengage unfortunately is one of those bad faith companies that make it extremely difficult to cancel your contract with them. But in a way that is way beyond the usual practices you can experience with subscription software. Not only do they not provide a way for you to cancel your subscription through their platform, they ignored 4 separate written attempts I made over 6 months to cancel our subscription repeatedly. This was when our business was experiencing financial difficulties and yet they continued to charge us money and refused to cancel the subscription in clear breach of their own terms of service. They ignored more than 10 emails I sent giving notice to terminate the contract, treated me with contempt when they did respond once and then went back to ignoring my emails, and then continued charging us thousands of dollars a quarter for a service we no longer wanted to use or were using. I tried changing our company bank details to prevent them from continuing to charge us and then they just used the old bank account details they had on file for us to continue to charge us money. It honestly is shocking to me that an established company with good reviews online has been this awful to deal with. I'm at a point where I'm disputing the charges with our bank and trying to block them from charging us in future via my bank, while they continue to completely ignore my cancellation attempts. To reiterate - we are totally within our rights to cancel the contract - there is nothing in there about fixed terms, and we gave more than the 30 days required notice. Keep in mind this is for a standard subscription contract that we are legally entitled to cancel by emailing them. So as one business owner to another, I advise you please do not to go with these guys and just pay a bit more for a reputable service that doesn't treat their customers this way. At a point when my business was struggling, it's been a kick in the pants that is just so avoidable if they would treat their customers as human beings and with the normal respect afforded to people. It honestly feels criminal to me at this point and has taken up hours of my time trying to resolve something that should be simple and straightforward. Bottom line - save yourself the trouble and please go with another provider.

What problems is the product solving and how is that benefiting you?

We needed an affordable system to send out automated push notifications for our mobile app product and also automated drip campaign emails that have a level of personalization when onboarding new users and re-engaging existing users. We used Moengage also to analyse the effectiveness of our re-engagement comms, both email and mobile push notifcations, and did some A/B testing of different types of messages.

What do you like best about the product?

Easy to use platform with fast and quick implementation.

What do you dislike about the product?

I would recommend them to add AI features where I can provide a prompt to the Moengage about the flow and campaigns so it creates content as well.

What problems is the product solving and how is that benefiting you?

Moengage is helping in nurturing the leads and convert them as quickly as possible.

What do you like best about the product?

1. Omnichannel solutios for all our campaign needs
2. Excellant support from their CSM team, especially from Ausesh Mitra.
3. User friendly UI makes it very easy to use.
4. Lots of features available
5. Easy to integrate

What do you dislike about the product?

1. The web SDK is not good enough. Sometimes blocks the loading of the pages.

What problems is the product solving and how is that benefiting you?

Omnichannel maekting platform making it easier for us to run our campaigns easily. Apart from that user flow mapping is very useful to set a user journey using MoEngage.

What do you like best about the product?

MoEngage is best for its user-friendly interface, robust features for customer engagement and retention, and excellent customer support.

What do you dislike about the product?

May be too many features for a new user it has

What problems is the product solving and how is that benefiting you?

Customer retention and Customer engagement is really great

What do you like best about the product?

intuitive flow for data funnels. Easy of implement the funnels and CRM.

What do you dislike about the product?

No option to see the "All Event" option while analysing website-level data

What problems is the product solving and how is that benefiting you?

All-around solution for CRM and analyzing the key metrics.

What do you like best about the product?

Simple UI unlike other tools which i have observed are a bit complex

What do you dislike about the product?

Not dislike but the campaign stats can be visulaised in a more creative way

What problems is the product solving and how is that benefiting you?

It has been bridging the gap between me and my end consumers due to which the end user is getting greater awareness and is able to relate to the product,

What do you like best about the product?

MoEngage helps businesses connect with their customers and help them in understanding each customer and crafting personalized. The platform is very intuitive and easy to use.

What do you dislike about the product?

Experienced occasional bugs with certain features. Sometimes it happens that you need to contact it's customer service to emable specific feature.

What problems is the product solving and how is that benefiting you?

MoEngage helps manage multichannel marketing campaigns, allowing businesses to reach their audience across various platforms such as email, SMS, push notifications, and more.

What do you like best about the product?

First of all implementation process went very smooth with multiple API intigrations and marketing channel.
It's a platform with ease of designing the customer multichannel communication flows with the use of best decisioning features integrated.
Due to nature of business and product offering we run campaigns on daily basis to our target segments.
Customer support is also good and problem resolution TAT is improved.

What do you dislike about the product?

Would like to see stand alone landing pages / microsite creation feature. It will assist to reduce tech team intervention and will fasten the campaign TAT.

What problems is the product solving and how is that benefiting you?

MoEngage customer engagement platform assisted us to reach our customers with dynamic and personalized offers in Realtime. It also assisted us to understand our customers digital behavior.
With analytics we are able to improve cross sell offering and implemented better collection strategies.

What do you like best about the product?

An automated tool to take care massaging for our businesses.
We got 70% increase in referral revenue.
Great tool.

What do you dislike about the product?

Tech Integration.
we still facing technical Integration.

What problems is the product solving and how is that benefiting you?

Automatically all type send messages from one plateform.