What do you like best about the product?

User friendly dashboard with detailed metrics

What do you dislike about the product?

It takes a little time to learn and practice the way of using tool

What problems is the product solving and how is that benefiting you?

We're able to use it for nurturing leads from different funnels

What do you like best about the product?

Monegage is a very easy to use tool and I am highly satisfied with the results

What do you dislike about the product?

I am unable to give training to subordinates

What problems is the product solving and how is that benefiting you?

More than 50% of data is No response. Moengage helps in getting at least 20% users back in the funnel

What do you like best about the product?

Ease of Use, Ease of Implementation, Customer support

What do you dislike about the product?

Costing is a little bit on higher side but it's worth it

What problems is the product solving and how is that benefiting you?

We are able to engage with our leads database and get registrations who don't prefer to communicate via call

What do you like best about the product?

The customer support that helps in every single step of the way

What do you dislike about the product?

I can't delegate it easily to other concerned teams due to data privacy

What problems is the product solving and how is that benefiting you?

We're trying to get response from the prospective leads

What do you like best about the product?

The detailing of segmentation and options of targeting

What do you dislike about the product?

It's difficult to train subordinates to train

What problems is the product solving and how is that benefiting you?

We're nurturing no response data

What do you like best about the product?

The way of data management and detailing to segment them

What do you dislike about the product?

Creating email templates is a hassle, need better templates

What problems is the product solving and how is that benefiting you?

It's helpful in targeting specific user base on the basis of their behaviour

What do you like best about the product?

I have used various automation tools and nothing comes closer to Moengage

What do you dislike about the product?

I think creating segment and campaigns are overlapping due to the flow journey

What problems is the product solving and how is that benefiting you?

Moengage is helping in managing database and communicating to them via email, SMS, WA, notifications, etc

What do you like best about the product?

Accuracy and analytics of the whole user journey

What do you dislike about the product?

There are few things that could help improve the backend management for noobs

What problems is the product solving and how is that benefiting you?

MoEngage is helping in segregating data and targeting them with specific communication

What do you like best about the product?

The support team is excellent and prompt.

What do you dislike about the product?

We need some AI implementation on strategy and execution level

What problems is the product solving and how is that benefiting you?

We are able to track the user and show specific communications

What do you like best about the product?

I think for the price they offer, their push notification, messaging segmentation & automation and analytics tools are solid. They don't have an amazing admin user experience in terms of setting up flows to support re-engagement and retention, and this has a cost associated with it in terms of learning the tools and inefficiencies with setting things up quick and easily, but it is a solid tool that allows you to do a lot at a competitive price point.

What do you dislike about the product?

I have had maybe the worst experience with Moengage that I've ever had as a customer during my 6 years running my business, to the point that I've lodged a formal complaint with the consumer watchdog in my country for what appears to be a breach of consumer and corporate law on their part. In my opinion Moengage unfortunately is one of those bad faith companies that make it extremely difficult to cancel your contract with them. But in a way that is way beyond the usual practices you can experience with subscription software. Not only do they not provide a way for you to cancel your subscription through their platform, they ignored 4 separate written attempts I made over 6 months to cancel our subscription repeatedly. This was when our business was experiencing financial difficulties and yet they continued to charge us money and refused to cancel the subscription in clear breach of their own terms of service. They ignored more than 10 emails I sent giving notice to terminate the contract, treated me with contempt when they did respond once and then went back to ignoring my emails, and then continued charging us thousands of dollars a quarter for a service we no longer wanted to use or were using. I tried changing our company bank details to prevent them from continuing to charge us and then they just used the old bank account details they had on file for us to continue to charge us money. It honestly is shocking to me that an established company with good reviews online has been this awful to deal with. I'm at a point where I'm disputing the charges with our bank and trying to block them from charging us in future via my bank, while they continue to completely ignore my cancellation attempts. To reiterate - we are totally within our rights to cancel the contract - there is nothing in there about fixed terms, and we gave more than the 30 days required notice. Keep in mind this is for a standard subscription contract that we are legally entitled to cancel by emailing them. So as one business owner to another, I advise you please do not to go with these guys and just pay a bit more for a reputable service that doesn't treat their customers this way. At a point when my business was struggling, it's been a kick in the pants that is just so avoidable if they would treat their customers as human beings and with the normal respect afforded to people. It honestly feels criminal to me at this point and has taken up hours of my time trying to resolve something that should be simple and straightforward. Bottom line - save yourself the trouble and please go with another provider.

What problems is the product solving and how is that benefiting you?

We needed an affordable system to send out automated push notifications for our mobile app product and also automated drip campaign emails that have a level of personalization when onboarding new users and re-engaging existing users. We used Moengage also to analyse the effectiveness of our re-engagement comms, both email and mobile push notifcations, and did some A/B testing of different types of messages.