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Very good support from their CSM
What do you like best about the product?
1. Omnichannel solutios for all our campaign needs
2. Excellant support from their CSM team, especially from Ausesh Mitra.
3. User friendly UI makes it very easy to use.
4. Lots of features available
5. Easy to integrate
2. Excellant support from their CSM team, especially from Ausesh Mitra.
3. User friendly UI makes it very easy to use.
4. Lots of features available
5. Easy to integrate
What do you dislike about the product?
1. The web SDK is not good enough. Sometimes blocks the loading of the pages.
What problems is the product solving and how is that benefiting you?
Omnichannel maekting platform making it easier for us to run our campaigns easily. Apart from that user flow mapping is very useful to set a user journey using MoEngage.
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Good Platform to use for any business
What do you like best about the product?
MoEngage is best for its user-friendly interface, robust features for customer engagement and retention, and excellent customer support.
What do you dislike about the product?
May be too many features for a new user it has
What problems is the product solving and how is that benefiting you?
Customer retention and Customer engagement is really great
Best CRM - Analytical Option
What do you like best about the product?
intuitive flow for data funnels. Easy of implement the funnels and CRM.
What do you dislike about the product?
No option to see the "All Event" option while analysing website-level data
What problems is the product solving and how is that benefiting you?
All-around solution for CRM and analyzing the key metrics.
So far the experience has been smooth and seamless!!
What do you like best about the product?
Simple UI unlike other tools which i have observed are a bit complex
What do you dislike about the product?
Not dislike but the campaign stats can be visulaised in a more creative way
What problems is the product solving and how is that benefiting you?
It has been bridging the gap between me and my end consumers due to which the end user is getting greater awareness and is able to relate to the product,
Easy to navigate UX
What do you like best about the product?
MoEngage helps businesses connect with their customers and help them in understanding each customer and crafting personalized. The platform is very intuitive and easy to use.
What do you dislike about the product?
Experienced occasional bugs with certain features. Sometimes it happens that you need to contact it's customer service to emable specific feature.
What problems is the product solving and how is that benefiting you?
MoEngage helps manage multichannel marketing campaigns, allowing businesses to reach their audience across various platforms such as email, SMS, push notifications, and more.
Easy to use customer engagement platform
What do you like best about the product?
First of all implementation process went very smooth with multiple API intigrations and marketing channel.
It's a platform with ease of designing the customer multichannel communication flows with the use of best decisioning features integrated.
Due to nature of business and product offering we run campaigns on daily basis to our target segments.
Customer support is also good and problem resolution TAT is improved.
It's a platform with ease of designing the customer multichannel communication flows with the use of best decisioning features integrated.
Due to nature of business and product offering we run campaigns on daily basis to our target segments.
Customer support is also good and problem resolution TAT is improved.
What do you dislike about the product?
Would like to see stand alone landing pages / microsite creation feature. It will assist to reduce tech team intervention and will fasten the campaign TAT.
What problems is the product solving and how is that benefiting you?
MoEngage customer engagement platform assisted us to reach our customers with dynamic and personalized offers in Realtime. It also assisted us to understand our customers digital behavior.
With analytics we are able to improve cross sell offering and implemented better collection strategies.
With analytics we are able to improve cross sell offering and implemented better collection strategies.
Great Retention and Engagement Tool
What do you like best about the product?
An automated tool to take care massaging for our businesses.
We got 70% increase in referral revenue.
Great tool.
We got 70% increase in referral revenue.
Great tool.
What do you dislike about the product?
Tech Integration.
we still facing technical Integration.
we still facing technical Integration.
What problems is the product solving and how is that benefiting you?
Automatically all type send messages from one plateform.
Easy to use, keeps up with the trends
What do you like best about the product?
All latest product features and updates and clearly communicated and the account manager is always available to help with any requirement or to get any problem solved
What do you dislike about the product?
data retention is for a limited time only, can't use Moengage as the overall customer dashboard
What problems is the product solving and how is that benefiting you?
It is single platform for all Retention campaigns and overall customer data analytics. Save a lot of time when you have to execute different campaigns everyday and look at various customer data points
Moengage is really helpful tool with an even better off-tool experience.
What do you like best about the product?
Automation which has significantly improved our efficiency, the quick responses from the customer support team, assistance by the designated CSMs with their experience and vast knowledge of various aspects like industries, A/B testing etc & are most helpful, the workshops are engaging and always teach something new, also allowing us to network within an outside our industries. The implementation & integration of new features on regular basis. I personally find the overall look and feel of the tool very easy to use and navigate through or explore.
What do you dislike about the product?
The loading time taken by the pages to load new data can be improved in my opninion. The campaign editing tools integrated into in this software can be enhanced and maybe made a little more modern feel.
What problems is the product solving and how is that benefiting you?
Our efficiency has improved the most after the integration of Moengage. We can set up processes which our executed automatically by Moengage. Our times pent on the tool and our efforts are minimised by a margin. And it has also started giving us a succesful ROI.
Smart Customer Engagement Platform growing at lightning speed
What do you like best about the product?
- Awesome support team, quick resolution
- New Features (which are relevant)
- Robust Platform
- New Features (which are relevant)
- Robust Platform
What do you dislike about the product?
- Cost for scaling up API throughput as per requirement is not commercially viable i.e. cost does not make business sense to proceed.
- Release for flutter is a bit late than other frameworkss
- Release for flutter is a bit late than other frameworkss
What problems is the product solving and how is that benefiting you?
- App/behaviour analytics
- Automated dropoff re-targetting
- Customisable Inapp delivery for Regulatory Compliance
- Targetted Marketing
- Automated dropoff re-targetting
- Customisable Inapp delivery for Regulatory Compliance
- Targetted Marketing
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